A leading American outsourcing company, CMS provides a complete suite of Miramar call center services. Available 24 hours a day, our solutions are designed to help businesses lower costs, increase efficiency, and improve customer satisfaction.

Call Center Outsourcing Made Easy

Setting up a call center does not have to be a nerve-racking experience. You don’t have to worry about hiring employees, setting up equipment, or taking resources away from your other important projects. You also don’t have to send your call volume overseas.

At CMS, we provide complete call center solutions, handling everything from technology to staffing. Instead of setting up your own Miramar call center or dealing with the frustration of outsourcing to a foreign company, we handle all of your call center needs from a single Midwest location. From right here in the United States, we can work as the voice of your business and deliver a wide range of custom call center solutions.

Unrivaled Service Experience

We have been providing communication outsourcing services for more than 45 years. First as a secretarial service, then as an answering service, CMS has evolved into a full-service call center outsourcing company serving a diverse range of clients. Although we lack a physical location in Miramar, Florida, we are capable of providing our dependable call center services to businesses anywhere in the world.

24 Hour Call Center Services

Running a 24-hour business is easier than you think. With Miramar, Florida call center outsourcing from CMS, your organization can provide live operator telephone support 24 hours a day, 365 days per year. By expanding your operating hours and fielding calls around the clock, you can provide better support to existing customers and take advantage of new opportunities that would otherwise be missed.

Built to Your Needs

Our Miramar call center solutions are all built from scratch, designed to mesh with your operation and meet the needs of your business. Agents answer the phones following instructions you put in place, utilizing software programmed to perform your processes. This ensures calls are handled seamlessly as an extension of your business, not as an out-of-touch customer support department.

Customer Service Call Center Miramar

Customer Service Agent

Miramar customer service outsourcing from CMS provides friendly staff to handle customer service inquiries on your behalf. Instead of running an internal customer service department, you can take advantage of our resources and provide excellent service at a fraction of the cost. All of our customer service representatives receive rigorous training and are skilled at working as an extension of your business.

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Overflow Call Center Miramar

Overflow Call Center Agents

When you are experiencing more calls than you can handle, our overflow call center can step in to assist. Using common “call forwarding no answer” functionality, your existing phone number can be configured to forward to our call center in the event there is no answer after a predetermined number of rings, allowing callers to reach a live person instead of hanging up or waiting until you are able to take their call.

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Small Business Call Center Miramar

Small Business Owner at Work

If you are like many small businesses, you are short on cash and struggling to compete with larger competitors. By utilizing our Miramar small business call center solutions, you can maintain a professional image without the expense of hiring employees. When people call, they’ll reach a friendly live operator who answers in the name of your business and works as a receptionist in your office.

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Miramar, Florida Call Center Coverage

Our call center outsourcing services are available throughout Miramar and the 954 area code, including, but not limited to:

  • Dania, Florida call center provider
  • Hallandale call center outsourcing
  • North Miami Beach call center solutions
  • Opa Locka, Florida call center