Providing exceptional outsourcing solutions to organizations nationwide, Continental Message Solution is proud to offer Pembroke Pines call center services to organizations looking to reduce their costs without impacting customer service quality.

Call Center Outsourcing Made Easy

Finding a solution to your call needs does not need to be an aggravating experience. You don’t have to worry about training staff, setting up equipment, or taking resources away from your other important projects. You also don’t have to send your call volume overseas.

At CMS, we provide a fully managed call center experience, handling everything from technology to staffing. Instead of setting up your own Pembroke Pines call center or dealing with the stress of outsourcing to a foreign company, we handle all of your call center needs from a single Midwest location. From right here in the United States, we can work as the voice of your organization and deliver a wide range of custom call center solutions.

Benefit from Our Experience

By partnering with CMS to establish a Pembroke Pines call center service that meets the demands of your customers, you can enjoy the benefits of improved customer satisfaction without drastically inflating your expenses. Providing outsourcing services worldwide for more than four decades, we have the knowledge and experience that you can hang your business on.

We may not have a call center located in Pembroke Pines, Florida, but that doesn’t mean we can’t provide service there. Thanks to state-of-the-art technology, our call center solutions are available to customers anywhere in the world.

24 Hour Call Center Services

Providing a 24-hour call center presence is easier than you think. With Pembroke Pines, Florida call center outsourcing from CMS, your organization can provide live operator support 24 hours a day, 365 days per year. By expanding your operating hours and doing business around the clock, you can provide better support to existing customers and take advantage of new opportunities that may otherwise be missed.

An Extension of Your Business

When maintaining a call center on behalf of your company, our goal is to function as an extension of your business. From the way we present ourselves to the processes we follow to reach a resolution, everything is designed to mirror your existing operation. This seamless integration produces a consistent experience for your customers and ensures they always receive the level of service that they expect.

Customer Service Call Center Pembroke Pines

Customer Service Agent

Pembroke Pines customer service outsourcing from CMS provides professional staff to handle customer service calls on your behalf. Instead of running an internal customer service department, you can take advantage of our resources and provide superior service for a fraction of the cost. All of our customer service representatives receive intense training and are skilled at assisting customers as an extension of your business.

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Business Process Outsourcing (BPO) Pembroke Pines

BPO Team

With our Pembroke Pines business process outsourcing (BPO) services, your business activities are performed in our state-of-the-art call center environment. Processes such as service scheduling, telephone order support, seminar registration, and employee call-offs may all be important to your business, but they are repetitive and easily outsourced to a professional BPO call center. By outsourcing some of your business processes to CMS, you can enjoy the benefits of improved profitability while simultaneously freeing up internal resources.

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Small Business Call Center Pembroke Pines

Small Business Owner at Work

While large companies have the money to hire full-time customer service staff, most small businesses do not, placing them at a huge disadvantage. With our Pembroke Pines small business call center services, professional representatives can answer your business calls for a fraction of what it would cost to hire and train additional employees. By partnering with CMS, your small business can maintain a polished, established presence and level the playing field with larger competitors.

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Pembroke Pines, Florida Call Center Coverage

Our call center outsourcing services are available throughout Pembroke Pines and the 754 and 954 area codes, including, but not limited to:

  • Dania, Florida call center provider
  • Hallandale call center outsourcing
  • North Miami Beach inbound call center
  • Opa Locka call center

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