If you are looking for a reputable provider of St. Cloud call center services, we can help. Based in the Midwest United States and serving organizations across the country, we are proud to offer our full suite of call center solutions to St. Cloud area businesses.

Outsourcing Made Easy

Setting up a call center does not have to be a nerve-racking experience. You don’t have to worry about training staff, configuring new technology, or stealing resources from other pressing projects. You also don’t have to send your business offshore.

At CMS, we offer complete call center solutions, handling everything from technology to staffing. Instead of setting up your own St. Cloud call center or dealing with the frustration of outsourcing to a foreign company, we handle all of your call center needs from a single Midwest location. From right here in the United States, we can work as the voice of your business and deliver a wide range of custom call center solutions.

Profit from Our Expertise

By working with CMS to establish a St. Cloud call center service that meets the demands of your customers, you can reap the rewards of improved customer satisfaction without drastically inflating your expenses. Delivering outsourcing services worldwide for more than forty-five years, we have the knowledge and experience that you can hang your business on.

We don’t have a call center located in St. Cloud, Florida, but that doesn’t stop us from serving customers there. Thanks to leading technology, our call center solutions are available to customers across the globe.

Maintain 24 Hour Availability

You don’t need more employees in order to operate 24 hours a day. By utilizing our St. Cloud, Florida call center solutions, your business can benefit from our 24-hour facility and provide live staff around the clock. Regardless of when your customers call, our courteous operators will be there to help.

Built to Your Specifications

Our St. Cloud call center solutions are all made-to-order, designed to coordinate with your operation and meet the needs of your business. Agents answer the phones following instructions you put in place, utilizing software programmed to perform your processes. This assures calls are handled seamlessly as an extension of your business, not as an out-of-touch customer service department.

Customer Service Outsourcing St. Cloud

Customer Service Agent

You can deliver superior customer service without breaking the bank. By utilizing our call center to provide support on your behalf, you can keep your customers happy and avoid the costs of managing an internal call center. Our highly skilled customer service agents work diligently as an extension of your organization and make sure each call made to your business is a pleasant one.

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Business Process Outsourcing (BPO) St. Cloud

BPO Team

With our business process outsourcing (BPO) services, your routine business activities are carried out in our facility by our staff. Activities like setting appointments, entering telephone orders, registering seminar attendees, making confirmation calls, and more can be delivered by our company for far less than what it would cost internally. The aim of BPO is to mirror your existing operation in a more productive and cost-friendly manner.

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Small Business Call Center St. Cloud

Small Business Owner at Work

If you are like many small businesses, you are short on cash and struggling to compete with larger competitors. By using our St. Cloud small business call center solutions, you can maintain a professional image without hiring and training employees. When customers call, they’ll reach a friendly live operator who answers in the name of your company and works as a member of your customer service department.

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