Looking for Tallahassee call center services? We can help. Based in the Midwest and assisting clients across the country, we are proud to offer our full suite of call center outsourcing solutions to organizations in the Tallahassee, Florida area.

Outsourcing Made Easy

Setting up a call center does not have to be a nerve-racking experience. You don’t have to worry about training staff, setting up equipment, or taking resources away from your other important projects. You also don’t have to send your business offshore.

At CMS, we provide a fully managed call center experience, handling everything from technology to staffing. Instead of setting up a Tallahassee call center or dealing with the stress of outsourcing to a foreign company, we handle all of your call center needs from a single Midwest location. From right here in the United States, we can work as the voice of your business and deliver a wide range of personalized call center solutions.

Surpassing Expectations Since 1967

By selecting CMS to provide call center services in Tallahassee, you gain access to nearly five decades worth of customer support and call center know-how. Having worked with thousands of organizations over the years — each with its own unique needs and circumstances — we have developed a track record of providing high-quality, cutting-edge solutions that exceed our clients’ expectations without breaking their budget.

Though we don’t have a local call center in Tallahassee, we happily provide service there. Advanced technology allows us to deliver our call center solutions to customers worldwide.

Maintain a 24 Hour Presence

You don’t need more employees in order to maintain a 24-hour presence. By utilizing our Tallahassee, Florida call center services, your organization can benefit from our 24-hour facility and provide live staff around the clock. Regardless of when your customers call, our courteous operators will be there to help.

Custom Built Solutions

Every organization has unique demands of their call center, and our services are versatile in order to meet them. Whether you need a call center to dispatch emergency service calls overnight or work as a customer service department for your small business, our services can meet your needs. All of the call center services we provide in Tallahassee are 100% customizable and designed to function as an extension of your operation.

Customer Service Outsourcing Tallahassee

Customer Service Agent

Customer service outsourcing from CMS provides Tallahassee businesses the professional staff they need to handle their calls. By paying our customer service call center only for the time spent talking to your callers, you can limit your expenses without sacrificing your service quality. Staffed by highly trained representatives well versed in customer service practices, our outsourcing solutions provide the quality you demand at a rate you can afford.

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Overflow Call Center Tallahassee

Overflow Call Center Agents

When you are receiving more phone calls than you can answer, our overflow call center can step in to help out. Using common “call forwarding no answer” functionality, your existing number can be configured to forward to our call center in the event there is no answer after a predetermined number of rings, allowing callers to reach a live person instead of hanging up or waiting until you are able to take their call.

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After-Hours Call Center Tallahassee

After-Hours Clock

Your office may close at 5 o’clock, but some things can’t wait until you reopen. With our Tallahassee after-hours call center, your organization can remain available 24×7, ready to help customers or take on new business at any time. Whether you’re an HVAC technician who accepts emergency calls or an e-commerce website that needs to accept orders over the phone, our after-hours call center can provide the tools you need to better serve your customers.

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Tallahassee, Florida Call Center Coverage

Our call center outsourcing services are available throughout Tallahassee and the 850 area code, including, but not limited to:

  • Havana, Florida call center
  • Woodville, FL call center services

Ready to learn more? Getting started is easy!

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