Based in the Midwest and serving clients nationwide, Continental Message Solution is a proud provider of Georgia call center services. Our outsourcing solutions help organizations in Georgia improve efficiency, enhance customer service, and increase profitability.

Outsourcing Made Easy

Setting up a call center does not have to be a nerve racking experience. You don’t have to worry about training staff, setting up equipment, or taking resources away from your other important projects. You also don’t have to send your business offshore.

At CMS, we provide a fully managed call center experience, handling everything from technology to staffing. Instead of setting up a Georgia call center or dealing with the stress of outsourcing to a foreign company, we handle all of your call center needs from a single Midwest location. From right here in the United States, we can work as the voice of your business and deliver a wide range of personalized call center solutions.

Unmatched Outsourcing Experience

CMS is an award-winning call center provider serving thousands of businesses across a vast array of industries. Since 1967, our business has grown by recognizing our clients’ communication needs and delivering top-notch solutions that surpass their expectations. Though we lack a physical call center in Georgia, our services can be utilized anywhere in the world.

Maintain 24 Hour Availability

You don’t need more employees in order to maintain 24 hour availability. By utilizing our Georgia call center services, your business can benefit from our 24 hour facility and provide live staff around the clock. Regardless of when your customers call, our courteous operators will be there to help.

Designed to Meet Your Needs

The call center services we offer in Georgia are not “one-size-fits-all.” We understand that each organization has different call center and our services are designed to accommodate them. Whether you need certain calls routed to specific personnel, different instructions based on the time of day, or an intricate call relaying procedure for handling urgent concerns, our system can be configured to meet your needs.

Customer Service Solutions Georgia

Customer Service Agent

Outsourcing to CMS is a great solution for Georgia businesses looking to offer professional customer service without increasing their costs. When you utilize our experienced customer service agents to answer calls on your behalf, you pay only for the time you need and avoid the high cost of hiring employees. Our team can help your customers place orders, solve basic technical problems, and perform other routine tasks typically managed in your office.

Business Process Outsourcing (BPO) Georgia

BPO Team

With our business process outsourcing (BPO) services, our personnel carry out your routine business activities in our call center. Activities like setting appointments, entering telephone orders, registering seminar attendees, making reminder calls, and more can be delivered by our call center for a lot less than what it costs in-house. The aim of BPO is to mirror your existing operation in a more efficient and cost-effective manner.

Small Business Call Center Georgia

Small Business Owner at Work

If you are like many small businesses, you are short on cash and struggling to compete with larger competitors. By using our Georgia small business call center services, you can establish a professional phone presence without hiring and training employees. When customers call, they’ll reach a courteous live operator who answers in the name of your business and acts as a member of your customer service department.

Georgia Call Center Services by City

Call Center Agents Serving Georgia