If you are looking for a reputable provider of Athens, GA call center services, we can help. Based in the Midwest United States and serving organizations across the country, we are proud to offer our full suite of call center solutions to Athens area businesses.

Appointment Scheduling

A full calendar without the distractions.

Appointment Reminders

No more missed appointments.

Business Process Outsourcing

Your business processes at a lower cost.

Call-Off Lines

Record and track employee attendance.

Customer Service

Courteous and friendly customer service.

Help Desk

An affordable first line of support.

Order Taking

Helping your customers place orders.

Voicemail

Professional, customized voicemail boxes.

Call Center Outsourcing Made Easy

Setting up a call center does not have to be a nerve racking experience. You don’t have to worry about hiring employees, configuring new technology, or stealing resources from other pressing projects. You also don’t have to send your business offshore.

At CMS, we offer complete call center solutions, handling everything from technology to staffing. Instead of setting up a Athens call center or dealing with the frustration of outsourcing to a foreign company, we handle all of your call center needs from a single Midwest location. From right here in the United States, we can work as the voice of your business and deliver a wide range of personalized call center solutions.

Unmatched Service Experience

We have been providing communication outsourcing services for more than 45 years. First as a secretarial service, then as a telephone answering service, we have evolved into a full service call center company serving a broad range of clients. Although we don’t have a call center facility in Athens, Georgia, we are capable of providing our dependable call center services to organizations anywhere in the world.

Maintain a 24 Hour Presence

You don’t need more employees in order to operate 24 hours a day. By utilizing our Athens, Georgia call center solutions, your business can benefit from our 24 hour facility and provide live staff around the clock. Regardless of when your customers call, our friendly operators will be available to assist.

An Extension of Your Business

When providing call center services on behalf of your company, our aim is to function as an extension of your business. From the way we present ourselves to the processes we follow to reach a resolution, every aspect is designed to mirror your existing operation. This seamless integration produces a consistent experience for your customers and ensures they always receive the level of service that they expect.

Customer Service Outsourcing Athens

Customer Service Agent

You can achieve better customer support without going over budget. By utilizing our call center to provide support on your behalf, you can keep your customers happy and avoid the expense of managing an internal call center. Our highly trained customer service agents work diligently as an extension of your organization and ensure every call made to your business is a pleasant one.

Overflow Call Center Athens

Overflow Call Center Agents

When you are experiencing more calls than you can handle, our overflow call center can step in to assist. Using common “call forwarding no answer” functionality, your existing telephone number can be configured to forward to our call center in the event there is no answer after a predetermined number of rings, allowing callers to reach a live person instead of hanging up or waiting until you are able to take their call.

Small Business Call Center Athens

Small Business Owner at Work

If you are like many small businesses, you are low on capital and having difficulty competing with larger competitors. By utilizing our Athens small business call center solutions, you can establish a professional phone presence without the expense of hiring employees. When people call, they’ll reach a friendly live operator who answers in the name of your company and functions as a receptionist in your office.

Athens, Georgia Call Center Coverage

Our call center outsourcing services are available throughout Athens and the 706 area code, including, but not limited to:

  • Arnoldsville call center outsourcing
  • Bogart, Georgia call center services
  • Colbert, GA inbound call center
  • Hull, Georgia call center solutions
  • Nicholson, GA call center provider
  • Winterville, GA call center company

Georgia Call Center Services by City

Call Center Agents Serving Athens

Ready to learn more? Getting started is easy!

View pricing, request a custom quote, or discuss your needs with a pro. We are here to help!

Start Here