Serving companies nationwide, Continental Message Solution is a proud provider of Atlanta call center services. Our outsourcing solutions help Atlanta businesses improve efficiency, enhance customer service, and increase profitability.

Appointment Scheduling

A full calendar without the distractions.

Appointment Reminders

No more missed appointments.

Business Process Outsourcing

Your business processes at a lower cost.

Call-Off Lines

Record and track employee attendance.

Customer Service

Courteous and friendly customer service.

Help Desk

An affordable first line of support.

Order Taking

Helping your customers place orders.

Voicemail

Professional, customized voicemail boxes.

Outsourcing Made Easy

Setting up a call center does not have to be a nerve racking experience. You don’t have to worry about hiring employees, setting up equipment, or taking resources away from your other important projects. You also don’t have to send your business offshore.

At CMS, we offer a fully managed call center experience, handling everything from technology to staffing. Instead of setting up your own Atlanta call center or dealing with the frustration of outsourcing to a foreign company, we handle all of your call center needs from a single Midwest location. From right here in the United States, we can work as the voice of your organization and deliver a wide range of custom call center solutions.

Unparalleled Service Experience

We have been providing communication outsourcing services for more than 45 years. First as a secretarial service, then as an answering service, we have evolved into a full service call center serving a vast range of clients. Although we lack a physical location in Atlanta, Georgia, we are capable of providing our reputable call center services to businesses anywhere in the world.

24×7 Atlanta Call Center Availability

Our Atlanta, Georgia call center services are available 24 hours per day, 365 days per year. Whether you need an after-hours service dispatching solution for your plumbing company or a level 1 help desk to assist your users after the office closes, we have trained agents available around the clock to meet your needs.

An Extension of Your Business

When maintaining a call center on behalf of your company, our goal is to function as an extension of your business. From the way we present ourselves to the processes we follow to reach a resolution, everything is designed to mirror your existing operation. This seamless integration produces a consistent customer experience and ensures they always receive the level of service that they expect.

Customer Service Call Center Atlanta

Customer Service Agent

Atlanta customer service outsourcing from CMS provides friendly staff to answer customer service calls on your behalf. Instead of running an internal customer service department, you can take advantage of our resources and provide superior service at a fraction of the cost. All of our customer service representatives receive intense training and are skilled at assisting customers as an extension of your business.

Scheduling Call Center Atlanta

Appointment Scheduling Agents

If keeping your calendar full is critical to the success of your business, it’s important that you are available to set as many appointments as possible. If a potential client decides to call and schedule after office hours and you send them to voicemail, they will probably call your competitor. Our Atlanta, Georgia appointment scheduling service provides live operators to manage your organization’s calendar, making it easy for callers to schedule and reschedule appointments at any time of the day.

After-Hours Call Center Atlanta

After-Hours Clock

The nonstop, on demand nature of our economy requires many businesses to remain available 24×7. With our after-hours Atlanta call center services, companies can maintain that constant availability without increasing their expenses. Using our trained call center staff and advanced technical capabilities, we can design a solution that keeps your business moving around the clock and ensures you’re available to serve customers whenever they call.

Atlanta, Georgia Call Center Coverage

Our call center outsourcing services are available throughout Atlanta and the 404, 678, and 770 area codes, including, but not limited to:

  • Clarkston, Georgia call center
  • Conley, GA call center outsourcing
  • Decatur customer service call center
  • Ellenwood, Georgia call center provider
  • Mableton, GA call center solutions
  • Marietta call center services
  • Pine Lake, Georgia call center
  • Scottdale, GA inbound call center
  • Smyrna call center company
  • Stone Mountain, Georgia call center
  • Tucker, GA call outsourcing

Georgia Call Center Services by City

Call Center Agents Serving Atlanta

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