Looking for Columbus, GA call center services? We can help. Located in the Midwest and assisting clients throughout the United States, we are proud to offer our full suite of call center outsourcing solutions to businesses in the Columbus area.

Appointment Scheduling

A full calendar without the distractions.

Appointment Reminders

No more missed appointments.

Business Process Outsourcing

Your business processes at a lower cost.

Call-Off Lines

Record and track employee attendance.

Customer Service

Courteous and friendly customer service.

Help Desk

An affordable first line of support.

Order Taking

Helping your customers place orders.

Voicemail

Professional, customized voicemail boxes.

Outsourcing Made Easy

Finding a solution to your call needs does not need to be an aggravating experience. You don’t have to worry about training staff, setting up equipment, or taking resources away from your other important projects. You also don’t have to send your call volume overseas.

At CMS, we offer a fully managed call center experience, handling everything from technology to staffing. Instead of setting up a Columbus call center or dealing with the stress of outsourcing to a foreign company, we handle all of your call center needs from a single Midwest location. From right here in the US, we can work as the voice of your organization and deliver a wide range of personalized call center solutions.

Better Service Without the Costs

High quality customer service is important to the success of any organization. Instead of offering inferior service or depending on unfriendly systems such as voicemail or automated attendants, Columbus, Georgia call center outsourcing from CMS allows your organization to provide live operator support at a fraction of in-house costs.

We don’t have a call center located in Columbus, Georgia, but that doesn’t prevent us from offering service there. Thanks to leading technology, our call center solutions are available to customers anywhere in the world.

Available 24 Hours a Day

Our call center facility never closes. 24 hours a day, 365 days a year, our professional personnel are processing calls on behalf of our customers. By utilizing our 24 hour facility to manage Columbus, Georgia call center services on your behalf, you can extend your availability and keep your business moving around the clock.

Custom Built Solutions

Every organization has unique call center needs, and our solutions are flexible in order to accommodate them. Whether you need a call center to dispatch emergency service calls overnight or work as a customer service department for your small business, we can tailor our services to meet your needs. All of the call center services we provide in Columbus are 100% personalized and meant to function as an extension of your operation.

Customer Service Outsourcing Columbus

Customer Service Agent

Customer service outsourcing from CMS provides Columbus businesses the trained staff they need to handle their calls. By paying our customer service call center only for the time spent helping your customers, you can limit your expenses without sacrificing the quality of your service. Staffed by highly trained representatives well versed in customer service standards, our outsourcing solutions provide the quality you demand at a rate you can afford.

Business Process Outsourcing (BPO) Columbus

BPO Team

With our business process outsourcing (BPO) services, your routine business activities are carried out in our facility by our personnel. Activities like setting appointments, entering telephone orders, registering seminar attendees, making confirmation calls, and more can be delivered by our company for a lot less than what it would cost internally. The aim of BPO is to mimic your existing operation in a more efficient and cost friendly manner.

Small Business Call Center Columbus

Small Business Owner at Work

If you are like many small businesses, you are low on capital and having difficulty competing with larger competitors. By using our Columbus small business call center solutions, you can maintain a professional image without hiring and training employees. When customers call, they’ll reach a friendly live operator who answers in the name of your company and acts as a member of your customer service department.

Columbus, Georgia Call Center Coverage

Our call center outsourcing services are available throughout Columbus and the 706 area code, including, but not limited to:

  • Fort Benning call center
  • Midland, Georgia call center

Georgia Call Center Services by City

Call Center Agents Serving Columbus

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