Seeking a reputable provider of Savannah call center services? We can help. Based in the Midwest United States and serving clients across the country and throughout the state of Georgia, we are proud to offer a complete suite of call center solutions to Savannah-area businesses.

Appointment Scheduling

A full calendar without the distractions.

Appointment Reminders

No more missed appointments.

Business Process Outsourcing

Your business processes at a lower cost.

Call-Off Lines

Record and track employee attendance.

Customer Service

Courteous and friendly customer service.

Help Desk

An affordable first line of support.

Order Taking

Helping your customers place orders.

Voicemail

Professional, customized voicemail boxes.

Outsourcing Made Easy

Setting up a call center does not have to be a nerve-racking experience. You don’t have to worry about training staff, configuring new technology, or taking resources away from your other important projects. You also don’t have to send your business offshore.

At CMS, we provide a fully managed call center experience, handling everything from technology to staffing. Instead of setting up your own Savannah call center or dealing with the frustration of outsourcing to a foreign company, we handle all of your call center needs from a single Midwest location. From right here in the US, we can work as the voice of your business and deliver a wide range of custom call center solutions.

Surpassing Expectations Since 1967

By selecting CMS to provide call center services in Savannah, you gain access to nearly five decades worth of customer service and communication experience. Having worked with thousands of companies over the years — each with its own unique needs and challenges — we have established a track record of delivering top quality, creative solutions that surpass our customers’ expectations without breaking their budget.

Though we don’t have a local call center in Savannah, we happily provide service there. Advanced technology allows us to deliver our call center solutions to customers worldwide.

Available 24 Hours a Day

Our call center facility never closes. 24 hours a day, 365 days a year, our professional agents are processing calls on behalf of our clients. By utilizing our 24/7 facility to provide Savannah, Georgia call center services on your behalf, you can extend your availability and keep your organization moving around the clock.

Designed to Meet Your Needs

Our Savannah call center services are not generic solutions. We understand that every organization has different communication needs and our services are designed to accommodate them. Whether you need calls filtered and delivered to specific departments, different instructions based on the time of day, or a detailed call dispatching procedure for handling emergency concerns, our system can be configured to meet your needs.

Customer Service Outsourcing Savannah

Customer Service Agent

CMS customer service outsourcing provides Savannah businesses the trained personnel they need to handle their calls. By paying our customer service representatives only for the time spent assisting your callers, you can limit your expenses without impacting the quality of your service. Staffed by highly trained representatives well versed in customer service practices, our outsourcing solutions provide the quality you demand at a price you can afford.

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Overflow Call Center Savannah

Overflow Call Center Agents

When you are receiving more phone calls than you can answer, our overflow call center can step in to help out. Using common “call forwarding no answer” functionality, your existing phone number can be configured to forward to our call center in the event there is no answer after a predetermined number of rings, allowing callers to reach a live person instead of hanging up or waiting for the next available operator.

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Small Business Call Center Savannah

Small Business Owner at Work

Our Savannah small business call center solutions are completely customizable, perfect for any small business wanting to create a formal call center presence. Small businesses can’t always afford to hire personnel and manage a dedicated call center, but with our outsourcing solutions, they don’t have to. Our call center works on their behalf, providing support in the name of their business and working as a direct extension of their office.

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Savannah, Georgia Call Center Coverage

Our call center outsourcing services are available throughout Savannah and the 912 area code, including, but not limited to:

  • Pooler, Georgia call center

Georgia Call Center Services by City

Call Center Agents Serving Savannah

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