If you need a dependable, professional answering service or call center for your Kansas City area business, look no further. Recognized as an industry leader, CMS has been providing telephone answering and call center services for over 40 years. Highly trained staff and advanced technical capabilities allow us to provide our services to clients anywhere in the world. Coupled with a problem solving approach, our unwavering commitment to quality sets us apart from our competition.

For industry specific solutions and descriptions of the call center services we provide in Kansas City, Kansas, please explore the tabs below:


Serving clients in every imaginable industry, CMS has live answering solutions for businesses of all shapes and sizes. Our Kansas City answering services are 100% customizable, designed to fit the needs of your organization. Whether you need assistance dispatching calls after-hours, or a backup call center for emergencies, CMS has you covered.

Call center Kansas City, Kansas

In this highly competitive economy, customer retention is vital to your company’s longevity. It is more cost effective to retain current customers than to acquire new ones. Customers are more likely to explain their issues to a live person than an answering machine, and a customer service call center provides the most cost-effective solution. The Kansas City call center services we provide are unlike any other call center services you will find today. You choose when to forward your telephone lines to us allowing you the option to use us during times of high call volume with our overflow Kansas City call center, as an after hours Kansas City call center or we can answer your calls 24-7 with our 24 hour Kansas City call center. Urgent messages can be sent immediately via text message, page, email, fax, or a direct call to the appropriate personnel. To ensure each issue is handled in the quickest time frame, each call will continue to be dispatched until someone is reached. Keep your customers satisfied by providing professional customer service 24/7.

Eliminate repeat calls with our overflow call center services. Our Kansas City call center agents can provide information about office hours, holiday schedules, events and more when you are unavailable or are receiving a large amount of calls. Is your company losing business due to lost or missed calls? CMS has a solution for that. Don’t hire additional staff to take your calls, Continental Message Solution’s Kansas City call center provides professional answering services to fit your businesses needs. Employing our overflow call center will allow your employees to focus on important task, making your business more efficient. CMS will take your calls and deliver them to you as a page, phone call, fax, text message and more allowing you to attack task as needed.

Businesses with after hours accessibility are the market leaders in the service industry. Our after hours call center services will make your business available 24 hours increasing your potential for high profits. Every business can use an after hours call center to allow more flexibility in their business hours to meet client or customer needs. An after hours answering service can take urgent messages for your company and relay them immediately to you or take a message and send it to you when your office re-opens, depending on your specific criteria.

Businesses of all shapes and sizes can benefit from our 24 hour call center. Constant availability not only builds goodwill amongst customers, who appreciate being able to reach a live person 24 hours a day, it also increases revenue potential. Instead of only accepting new business during a small window of time each day, your business can be open 24-7, ready to take on new opportunities whenever they may arise.

While cost savings are a major benefit associated with business process outsourcing, the speed and flexibility gained are equally important. Many tasks that you perform manually in your office can be automated or improved using our Kansas City call center technology. Improvements like these speed up your response time and ensure that your customers always receive the highest level of service. In addition, utilizing our BPO call center services allows your employees to re-focus on your core business.

To learn more about our Kansas City answering services and Kansas City call center solutions, please contact us anytime online or call a representative at 1-800-369-8908 for a no obligation quote.

If you’re from Gladstone, Leawood, Raytown or any other city near Kansas City, Kansas, you’ve found the right site for professional contact center solutions.

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For more information on our Kansas answering services and a no obligation quote, contact CMS anytime online or call 800.369.8908.

To view the variety of live answering services and call center services that CMS provides, please visit our homepage.