We are proud to offer our award-winning Maine live answering and call center services throughout Maine.

Experienced Maine Answering Service

Maine call centerWe have over 50 years of call center and live answering experience with organizations of all sizes, from Fortune 500 to small businesses. This experience allows us to design an account that works for you. Agents answer the phones following your specific instructions. This ensures calls are handled as you want, as if you’re answering the phone directly. As a result, CMS is not just an answering service but an extension of your business.

Our 24/7 telephone answering services are available throughout Maine, including:

  • Portland
  • Lewiston
  • Bangor
  • South Portland
  • Auburn
  • Biddeford
  • Scarborough
  • Sandford
  • Brunswick
  • Saco
  • All Other Areas

If you’re looking for a Maine answering service and your community isn’t listed above, please contact us online or call 1-800-369-8908 for a no-obligation quote. Our services are available worldwide, and we serve clients in many communities that aren’t listed on our website.

For details on the industries we serve and the Maine call center services we provide, please explore the tabs below:

With two US locations serving clients nationwide, we are proud to provide Maine phone answering services and call center solutions that help organizations maintain a professional telephone presence without the expense of hiring additional staff. 

Answering Your Calls 24 Hours a Day

Are you missing valuable calls after your office is closed? Need to maintain constant availability?

Missed calls mean missed opportunities. Not being able to answer the phone means losing customers, leads, and sales.

Maine call-answering service from CMS is the perfect solution for your business. We offer live telephone answering services 24/7, 365 days a year, so you can focus on what you’re good at – running your business. Our experienced customer service professionals will handle all your callers professionally and make each customer feel appreciated.

Maine Call Center Outsourcing Made Easy

At CMS, we make finding a solution for your call center needs easy and stress-free. With us, you won’t have to worry about training employees, acquiring equipment, or redirecting resources away from important projects. Our full-service call center solutions handle all aspects of the process, including technology and staffing.

Partnering with us eliminates the need for an in-house call center in Maine or the headaches of outsourcing to a foreign company. Instead, trust us to be your organization’s voice and provide tailored call center solutions that meet your needs.

Increase Profits by Reducing Costs

An hourly receptionist is paid regardless of whether they are actively working. Our answering service in Maine is a more cost-effective solution, allowing you to pay only for the time spent handling your calls. Available in affordable packages, our telephone answering service makes it easy for Maine businesses to provide live operator support.

Designed to Meet Your Needs

Our Maine telephone answering services are not “one-size-fits-all.” We understand that each organization has unique call center needs, and our services are designed to accommodate them. Whether you need certain calls routed to specific personnel, different instructions based on the time of day, or an intricate call relaying procedure for handling emergency concerns, our system can be configured to meet your needs.

Featured Main Answering Services

  • Customer Service OutsourcingProviding superb customer service has its costs. Instead of spending your budget on equipment and employees, why not utilize our customer service call center? By outsourcing a portion of your calls to our customer service professionals, you can give your customers the type of service they demand without drastically increasing your costs.
  • Maine Medical Answering Service – Our medical answering service is designed to accommodate the unique needs of medical practices of all sizes and specialties, from solo dentists to cardiologists. Our professional and courteous receptionists are trained to handle and direct calls based on your instructions. Whether you need coverage during after-hours, during the day, or any other time, our medical answering service is available 24/7 to ensure that your patients can reach you when needed. Whether you’re a small clinic or a large hospital, our medical answering service can help you improve patient care, increase efficiency, and reduce costs.
  • Small Business Answering Service in Maine – Small business answering from CMS allows even the smallest companies to provide professional customer service. Instead of hiring excess employees to assist with your calls, we provide trained operators to answer the phone and work like a receptionist in your office. Utilizing our Maine answering services for small businesses can save money while projecting a better image and improving customer satisfaction.
  • After-Hours Answering Service – If a customer tries to contact your business after hours and reaches a voicemail system, they’ll likely hang up and try another company. Instead of losing this business to your competition, why not have every call answered live? By utilizing after-hours telephone answering from CMS, you can have your calls answered whenever your office is closed, ensuring a live person greets every customer.
  • Virtual Receptionist – You’re a busy entrepreneur with a lot on your plate. The last thing you need is to worry about answering the phones all day long. We know you’re passionate about your business and want to help you succeed. That’s why we offer professional live virtual receptionists available 24/7 to answer your calls, schedule appointments, and handle routine phone tasks on your behalf. All you have to do is relax and focus on what you do best – running your business!

Maine Call Center Solutions for Every Industry

CMS understands the complexity and uniqueness of each industry.

CMS has worked with clients in every major industry and understands the diverse needs of different organizations, from the metal and alloy industry to property management corporations. Over 50 years of communication and technology experience allow us to provide 100% customized solutions, whether you’re looking for a virtual receptionist, emergency support call center, or tech support center to help your users troubleshoot problems.

We provide complete outsourcing services to businesses and customize each of our services to meet your business’s needs. We can handle any inbound call volume and have developed our call center services as a complete outsourcing center.

Contact Us Today to Learn More

For more information on call center services and answering services, contact us anytime online or call 800.369.8908 for a no-obligation quote.