We are proud to offer our award-winning Maryland call center and Maryland answering services throughout the state of Maryland (MD).

Maryland call center experience

Maryland call centerWe have over 50 years of call center and live answering experience with various industries and organizations of all sizes. This experience gives us the flexibility to design an account that works for you.  Agents answer the phones following your specific instructions. This ensures calls are handled the way you want as if you were answering the phone directly.  CMS is not just the answering service, but an extension of your business.

For more information about the answering services we offer in your community, please select a page below:

If you’re looking for a Maryland call center and your community isn’t listed above, please contact us any time online or call 1-800-369-8908 for a no-obligation quote. Our services are available worldwide and we serve clients in many communities that aren’t listed on our website.

 

We provide full outsourcing services to businesses and customize each of our services to meet your business’s needs. We can handle any inbound call volume and have developed our call center services as a complete outsourcing center.

Businesses with after-hours accessibility are the market leaders in the service industry. Our after-hours call center services will make your business available 24 hours increasing your potential for high profits. Every business can use an after-hours answering service to allow more flexibility in their business hours to meet client or customer needs. An after-hours call center can take urgent messages for your company and relay them immediately to you or take a message and send it to you when your office re-opens, depending on your specific criteria.

Eliminate repeat calls with our overflow call center services. Our overflow Maryland call center agents can provide information about office hours, holiday schedules, events, and more when you are unavailable or are receiving a large number of calls. Is your company losing business due to lost or missed calls? CMS has a solution for that. Don’t hire additional staff to take your calls, Continental Message Solution’s overflow call center provides professional answering services to fit your business’s needs. Employing our CMS overflow call center will allow your employees to focus on the important tasks, making your business more efficient. CMS will take your calls and deliver them to you by text message, email, phone call, fax, page, or web dashboard, allowing you to attack tasks as needed.

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For more information on call center services and answering services that we offer, contact us anytime online or call 800.369.8908 for a no-obligation quote.