We are proud to offer our award-winning Maryland answering services and call center solutions throughout Maryland (MD).

Experienced, Professional Maryland Telephone Answering Service

Maryland call centerWe have over 50 years of call center and live answering experience with organizations of all sizes across every industry. This experience allows us to design an account that works for you. Agents answer the phones following your specific instructions. This ensures calls are handled as if you were answering the phone directly. As a result, CMS is not just an answering service but an extension of your business.

For more information about the answering services we offer in your community, please select a page below:

If you’re looking for a Maryland call center and your community isn’t listed above, please contact us online or call 1-800-369-8908 for a no-obligation quote. Our services are available worldwide, and we serve clients in many communities that aren’t listed on our website.

For details on the industries we serve and the Massachusetts call center services we provide, please explore the tabs below:

With two locations serving customers worldwide, we are proud to offer Maryland phone answering services and call center outsourcing solutions that help organizations maintain a professional phone presence without the cost of hiring additional employees. 

There To Take Your Calls, 24/7

Are you missing important calls after your office is closed? Need to maintain constant availability?

Missed calls cost businesses money – a lot of money. It’s been estimated that companies lose $62 billion per year in revenue from missed calls.

Maryland call-answering service from CMS is the perfect solution for your business. We offer live telephone answering services 24 hours a day, 365 days a year, so you can focus on what you’re good at – running your business. Our experienced customer service professionals will handle all your callers professionally and make each customer feel appreciated.

Call Center Outsourcing Made Easy

At CMS, we make finding a solution for your call center needs a breeze. By working with us, you won’t have to worry about the expenses and time of training staff, acquiring equipment, or diverting resources from essential projects. Our comprehensive call center solutions take care of everything from technology to staffing.

By choosing us, you can avoid the hassle of setting up a call center in Maryland or the disappointment of outsourcing to a foreign company. Instead, let us be your organization’s voice, and we’ll provide you with personalized call center solutions that cater to your unique needs.

Answering Services Save You Money

Staffing an internal answering service can be an expensive distraction. With Maryland telephone answering services from CMS, we take care of the training and staffing, and our agents only bill your account while actively responding on your behalf. As a result, you can avoid unnecessary headaches and increase profitability by eliminating the expense of hiring additional employees.

An Extension of Your Business

At CMS, we understand the importance of call center solutions that integrate seamlessly with your business. Our Maryland call center solutions are tailored to your specific needs and operations. Our agents are trained to follow your instructions and utilize software to perform your unique processes. This ensures that calls are handled in a way that feels like an extension of your business, not a separate customer support department.

Furthermore, we can integrate our solutions with the existing applications and systems your business relies on daily. By doing so, we can minimize disruptions and maximize efficiency, allowing you to focus on growing your business. Trust us to provide you with a call center solution that is built from scratch, designed to coordinate with your operations, and meet the demands of your business environment.

Featured Maryland Answering Services

  • Maryland Customer Service Call CenterYou can improve customer service without breaking the bank. By choosing our call center to provide support on your behalf, you can keep your customers happy and avoid the expense of managing an internal call center. Our highly trained customer service representatives work diligently as an extension of your organization and ensure each call to your business is pleasant and productive. Customer service outsourcing from CMS provides friendly staff to handle customer service calls on your behalf. Instead of managing an internal customer service department, you can take advantage of our resources and provide excellent service for a fraction of the cost. All our customer service representatives undergo intense training and are skilled at assisting customers as an extension of your business.
  • Maryland Medical Answering Service – Our Maryland medical answering service gives healthcare professionals an easy and affordable way to stay in touch with their patients 24 hours a day, seven days a week. Fully HIPAA compliant, healthcare answering services from CMS can be utilized after hours, during lunch, or as an overflow solution during high call volume periods.
  • Small Business Answering Service in Maryland – Our answering service for small businesses allows small companies to provide quality customer service on par with more prominent, established firms. Instead of spending precious capital on office employees or receptionists, small businesses can utilize our 24-7 answering service to manage telephone calls, allocating funds to more pressing needs. This helps entrepreneurs grow their businesses without sacrificing customer service or professionalism.
  • After-Hours Answering Service – If a caller contacts your business after hours and reaches a voicemail system, they’ll likely hang up and try another company. Instead of losing this business to your competition, why not answer every call live? By utilizing after-hours telephone answering from CMS, you can have your calls answered whenever your office is closed, ensuring a live person greets every customer.
  • Virtual Receptionist – With CMS virtual receptionists working for you 24/7, you’ll never have to worry about missing an important call again. Our live agents can always answer your customer’s questions and concerns. Plus, we provide a wide range of messaging options so that you can stay connected with customers no matter where you are.

Maryland After-Hours Answering Service

We provide complete outsourcing services to businesses and customize each of our services to meet your business’s needs. We can handle any inbound call volume and have developed our call center services as a complete outsourcing center.

Businesses with after-hours accessibility are the market leaders in the service industry. Our after-hours call center services will make your business available 24 hours a day, increasing your potential for high profits. Every business can use an after-hours answering service to allow more flexibility in their business hours to meet client or customer needs. An after-hours call center can take urgent messages for your company and relay them immediately to you or take a message and send it to you when your office re-opens, depending on your specific criteria.

Maryland Overflow Call Answering Service

Eliminate repeat calls with our overflow call center services. Our overflow call center agents can provide information about office hours, holiday schedules, events, and more when you are unavailable or are receiving a large number of calls. Is your company losing business due to lost or missed calls? CMS has a solution for that. Don’t hire additional staff to take your calls. CMS’s overflow call center provides professional answering services to fit your business’s needs. Employing our CMS overflow call center will allow your employees to focus on essential tasks, making your business more efficient. CMS will take your calls and deliver them to you by text message, email, phone call, fax, page, or web dashboard, allowing you to attack tasks as needed.

Contact Us Today to Learn More

For more information on call center services and answering services, contact us anytime online or call 800.369.8908 for a no-obligation quote.

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