If you’re looking for an experienced answering service or call center serving the Baltimore area, you’ve found the right place. Our advanced technology and top-notch customer support allow us to provide award-winning communication services to clients worldwide.

For details on the industries we serve and Baltimore, Maryland, answering services we provide, please explore the tabs below:

Are you tired of losing new customers after hours or spending money on excess employees? We can help. In business since 1967, we’re a trusted provider of Baltimore live answering services and call center outsourcing services, available 24/7 to answer your calls and function as an extension of your organization.

There To Take Your Calls, 24/7

You’re too busy to answer your phone, but you don’t want to miss any potential customers.

It’s no secret that businesses must answer the phone to make sales and keep customers happy. But what happens when you’re too busy or there’s no one available to take calls?

Our Baltimore, Maryland, answering service can help. We offer professional telephone answering and customer service outsourcing to ensure you never miss another call again. With our live answering service, your calls will be answered by a natural person 24/7, 365 days a year. Plus, we offer call center services that can help take care of all your customer service needs.

Call Center Outsourcing Made Easy

Finding a solution to your call needs is simpler than you think. Working with CMS means you don’t have to worry about training staff, configuring new technology, or taking resources from more pressing projects. 

We offer complete call center solutions at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Baltimore or dealing with the frustration of outsourcing to a foreign company, we handle all your call center needs in the USA. We work as your organization’s voice and deliver a wide range of custom call center solutions.

Cost-Effective Phone Answering Services

Our Baltimore telephone answering service is an affordable alternative to hiring employees. Charged by the minute, you pay only for the time spent answering and handling your calls. Instead of paying a secretary or after-hours dispatcher by the hour, regardless of whether they are utilized, we only bill for the time our operators are actively working on your behalf.

Designed to Meet Your Needs

CMS offers call center solutions tailored to fit your business’s needs. We understand that no two companies are exactly alike, so we work with you to ensure our services align with your existing systems and processes. For instance, we can seamlessly upload data and eliminate manual entry if you use an online CRM system. Or if your daytime staff uses a specific script to qualify leads, our after-hours call center can replicate it and interface with the same web-based software. Our Baltimore call center solutions are designed to support and enhance your internal operations, no matter how you currently handle them.

Featured Baltimore Answering Services

• Customer Service Outsourcing – CMS customer service outsourcing provides businesses with skilled personnel to handle their call volume. By paying our customer service representatives only for the time spent talking to your customers, you can limit your expenses without sacrificing the quality of your service. Staffed by highly trained representatives well versed in customer service standards, our outsourcing solutions provide the quality you demand at a price you can afford.
• Baltimore Medical Answering Service – Our Baltimore medical answering service allows doctors and medical practices to remain available to their patients 24 hours a day. Every call is handled per your specifications and answered by a courteous live operator. Fully HIPAA compliant, our answering service for medical offices is trusted by healthcare professionals nationwide.
• Small Business Answering Service in Baltimore – Our answering service for small businesses is friendly and flexible, made for small companies looking to have their phone calls answered professionally. Small businesses can’t always afford to hire employees or dedicated receptionists; with our answering service, they don’t have to. Instead, our personnel works on their behalf, answering live in the name of their company and functioning as an extension of their office.
• After-Hours Answering Service – If a customer tries to contact your business after hours and reaches an automated system, they’ll likely hang up and try another company. Instead of losing this business to your competition, why not answer every call live? By utilizing after-hours telephone answering from CMS, you can have your calls answered whenever your office is closed, ensuring a live person greets every customer.
• Virtual Receptionist – CMS virtual receptionist services provide live call answering services, so you never miss another call again. Instead, you can focus on the more essential aspects of your business while our virtual receptionists field customer inquiries. All messages will be sent directly to your email or phone, so you can stay connected with customers even when you’re not in the office.

Baltimore Overflow Call Answering Service

Eliminate repeat calls with our overflow call center services. Our Baltimore call center agents can provide information about office hours, holiday schedules, events, and more when you are unavailable or are receiving a large number of calls. Is your company losing business due to lost or missed calls? CMS has a solution for that. Don’t hire additional staff to take your calls. CMS’s Baltimore call center provides professional answering services to fit your business’s needs. Employing our overflow call center will allow your employees to focus on essential tasks, making your business more efficient. CMS will take your calls and deliver them to you via page, phone call, fax, text message, or web portal, allowing you to stay on top of important calls and quickly address tasks.

Baltimore After-Hours Answering Service

Businesses with after-hours accessibility are the market leaders in the service industry. Our after-hours Baltimore call center services will make your business available 24 hours a day, increasing your potential for high profits. In addition, every business can use an after-hours answering service to allow more flexibility in their business hours to meet client or customer needs. An after-hours Baltimore answering service can take urgent messages for your company and relay them immediately to you or take a message and send it to you when your office re-opens, depending on your specific criteria.

Businesses of all shapes and sizes can benefit from our 24-hour call center. Constant availability not only builds goodwill amongst customers, who appreciate being able to reach a live person 24 hours a day, but it also increases revenue potential. Instead of only accepting new business during a small window each day, your business can be open 24-7, ready to take on new opportunities whenever they arise.

Contact Us Today to Learn More

Continental Message Solution is one of the country’s top providers of outsourced telecommunication services, serving thousands of clients in many industries. From after-hours telephone answering to business process outsourcing, CMS has the technology and knowledge required to develop your communication solution.

If you’re considering setting up a telephone answering service or call center for your Baltimore or Maryland area business, please contact us online or call a representative at 1-800-369-8908 for a no-obligation quote.

If you’re from Catonsville, Dundalk, Ellicott City, Essex, Locheam, Pikesville, Rosedale, Towson, Woodlawn, or any other city near Baltimore, Maryland, you’ve found the right spot for premier call center solutions.