We are proud to offer our award-winning answering services throughout Michigan.

24-Hour Michigan Answering Service

Michigan Call CenterBusinesses of all shapes and sizes can benefit from our 24-hour Michigan call center service. Constant availability not only builds goodwill amongst customers, who appreciate being able to reach a live person 24 hours a day, but it also increases revenue potential. Instead of only accepting new business during a small window each day, your business can be open 24-7, ready to take on new opportunities whenever they arise.

For more information about the Michigan call center and Michigan answering services we offer in your community, please select a page below:

If you’re looking for a Michigan call center and your community isn’t listed above, please contact us online or call 1-800-369-8908 for a no-obligation quote. Our services are available worldwide, and we serve clients in many communities that aren’t listed on our website.

For details on the industries we serve and the Michigan answering services we provide, please explore the tabs below:

With two locations serving customers worldwide, we are proud to provide Michigan phone answering services and call center solutions that help organizations maintain a professional telephone presence without the cost of hiring additional staff. 

Answering Your Calls 24/7

You’re too busy to answer your phone, but you don’t want to miss any potential customers.

Missed calls cost businesses money – a lot of money. It’s been estimated that companies lose $62 billion per year in revenue from missed calls.

Our answering service in Michigan can help. We offer professional telephone answering and customer service solutions to ensure you never miss another call again. With our live answering service, your calls will be answered by a natural person 24/7, 365 days a year. Plus, we offer call center services that can help take care of all your customer service needs.

Michigan Customer Service Outsourcing

Finding a solution to your call needs is simpler than you think. Working with CMS means you don’t have to worry about training staff, setting up equipment, or taking resources from more pressing projects. 

We offer complete call center solutions at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Michigan or dealing with the frustration of outsourcing to a foreign company, we handle all your call center needs in the United States. We work as your organization’s voice and deliver a wide range of personalized call center solutions.

Increase Profits by Reducing Costs

Staffing an internal answering service can be an expensive distraction. With Michigan answering services from CMS, we handle the training and staffing, and our agents only bill your account while actively working on your behalf. As a result, you can prevent unnecessary headaches and increase profitability by eliminating the expense of hiring additional staff.

Designed to Meet Your Needs

At CMS, there’s no such thing as a standard call center setup. All of our solutions are built from scratch. If you have an online CRM system, we can upload data directly and save countless hours of data entry. If you have office staff qualifying inbound leads during the day, our after-hours call center can replicate their process and interface with the same web-based software. Regardless of how you are doing things internally, our Michigan call center solutions can be used to support and enhance your efforts.

Featured Michigan Telephone Answering Services

  • Customer Service OutsourcingProviding exceptional customer service is essential for any business, but it can come at a cost. Instead of dedicating a large portion of your budget to building infrastructure and hiring staff, outsourcing to our customer service call center can be a more cost-effective solution. By entrusting our experienced customer service professionals to handle a portion of your call volume, you can ensure that your customers receive the high-quality service they expect without significantly increasing your expenses. At the same time, it will free up your time and resources to focus on other essential aspects of your business. With our customer service call center, you can have the best of both worlds: delivering outstanding customer service while keeping costs under control.
  • Michigan Medical Answering Service – Built for single physicians and large practices alike, our Michigan medical answering service allows live operators to answer patient calls and filter them based on the criteria you put into place. Situations requiring immediate attention can be dispatched to your on-call doctor or emergency contact, while non-urgent calls can be held for the office.
  • Small Business Answering Service in Michigan – Our answering service for small businesses is designed to help small companies to provide top-notch customer service without incurring additional expenses. Instead of dedicating precious capital to hiring office employees or receptionists, small businesses can use our 24-hour answering service to handle phone calls and redirect resources to other vital aspects of their business. This way, small companies can provide quality customer service comparable to larger, established firms without sacrificing their growth or professionalism. In addition, our answering service gives small businesses the peace of mind that their calls are handled promptly and professionally, allowing them to focus on expanding their business.
  • After-Hours Answering Service – Twenty-first-century consumers expect to reach companies 24-7, not just during business hours. If your company isn’t available to take on new business after hours, you’re likely losing customers to the competition. Instead of losing these opportunities, our after-hours answering service provides you with trained personnel to answer calls whenever your office is unavailable. Simply forward your lines to our answering service, and we’ll answer on your behalf.
  • Virtual Receptionist – Our live virtual receptionists take incoming calls and respond to inquiries as if they were in your office, as an extension of your business. With several virtual receptionists available, you’ll always have someone attending to calls for your business. This frees you and your employees to work on critical tasks crucial to your company’s success and bottom line without worrying whether routine calls and customer service inquiries are being addressed.

We have over 50 years of call center and live answering experience with various industries and organizations of all sizes. This experience allows us to design an account that works for you. Agents answer the phones following your specific instructions. This ensures calls are the way you want them, as if you were answering them directly. CMS is not just an answering service but an extension of your business.

We Know Customer Service

Good customer service is all about bringing customers back. Using our Michigan call center customer services increases the possibility of customers passing positive feedback about your business along to others, who may then try the product or service you offer for themselves and, in turn, become repeat customers. Our call center services will assist your customers in ensuring that they are delighted with your company.

If you’re a good salesperson, you can sell anything to anyone. But if your schedule does not fit your customers’ needs, you may never have the opportunity. Our 24-hour Michigan answering services will ensure you can provide them with service around the clock.

Michigan After-Hours Answering Service

Businesses with after-hours accessibility are the market leaders in the service industry. Our after-hours call center services will make your business available 24 hours a day, increasing your potential for high profits. Every business can use an after-hours answering service to allow more flexibility in their business hours to meet client or customer needs. An after-hours call center can take urgent messages for your company and relay them immediately to you or take a message and send it to you when your office re-opens, depending on your specific criteria.

Michigan Overflow Answering Service

Eliminate repeat calls with our overflow call center services. Our overflow Michigan call center agents can provide information about office hours, holiday schedules, events, and more when you are unavailable or are receiving a large number of calls. Is your company losing business due to lost or missed calls? CMS has a solution for that. Don’t hire additional staff to take your calls. CMS’s overflow call center provides professional answering services to fit your business’s needs. Employing our CMS overflow call center will allow your employees to focus on essential tasks, making your business more efficient. CMS will take your calls and deliver them to you via email, page, phone call, fax, text message, and more, allowing you to attack tasks as needed.

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Contact Us Today to Learn More

For more information on our Michigan call center services and a no-obligation quote, contact CMS anytime online or call 800.369.8908.