Look no further if you need a professional answering service or a 24/7 call center for your Ann Arbor area business. Our highly trained staff and innovative technology allow us to provide communication services to clients worldwide. All of our Ann Arbor answering services are 100% customizable and designed to fit your organization’s needs. Whether you need help answering calls after hours, a 24/7 appointment scheduling call center, or something in between, we’ve got you covered.

For industry-specific solutions and detailed descriptions of the call center services we provide in Ann Arbor, Michigan, please explore the tabs below:

CMS is a leading live answering service and call center outsourcing vendor proudly serving Ann Arbor, Michigan. Available 24 hours a day, our Ann Arbor answering service provides trained staff to respond to and handle calls per your specifications.

Answering Your Calls 24 Hours a Day

You’re too busy to answer your phone, but you don’t want to miss any potential customers.

It’s no secret that businesses must answer the phone to make sales and keep customers happy. But what happens when you’re too busy or there’s no one available to take calls?

Ann Arbor call-answering service from CMS is the perfect solution for your business. We offer live telephone answering services 24 hours a day, 365 days a year, so you can focus on what you’re good at – running your business. In addition, our experienced customer service professionals will handle all your calls professionally and make each customer feel appreciated.

Customer Service Outsourcing Made Easy

Finding a solution to your call needs is simpler than you think. Working with CMS means you don’t have to worry about hiring employees, setting up equipment, or diverting resources from vital projects. 

We provide a fully managed call center experience at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Ann Arbor or dealing with the stress of outsourcing to a foreign company, we handle all your call center needs in the USA. We work as your business’s voice and deliver a wide range of custom call center solutions.

Increase Profits by Reducing Costs

Staffing an internal answering service can be an expensive distraction. With Ann Arbor telephone answering services from CMS, we take care of the training and staffing, and our agents only bill your account while actively responding on your behalf. As a result, you can prevent unnecessary headaches and increase profitability by eliminating the expense of hiring additional staff.

Custom Ann Arbor Call Center Solutions

Our Ann Arbor call center solutions are custom-built from the ground up, designed to fuse with your operation and meet the demands of your business. Agents answer the phones following instructions you put in place, using software developed to carry out your processes. This ensures calls are handled seamlessly as an extension of your business, not as an aloof customer support department.

Featured Ann Arbor Answering Services

  • Customer Service OutsourcingYou can deliver better customer support without going over budget. By utilizing our call center to provide support on your behalf, you can keep your customers happy and avoid the costs of managing an internal call center. Our highly skilled customer service agents work diligently as an extension of your organization and make sure each call made to your business is a pleasant one. Customer service outsourcing from CMS provides friendly staff to answer customer service inquiries on your behalf. Instead of running an internal customer service department, you can take advantage of our resources and provide superior service for a fraction of the cost. Our customer service agents receive rigorous training and are skilled at working as an extension of your business.
  • Ann Arbor Medical Answering Service – Serving the healthcare community for nearly five decades, we are an experienced and trusted provider of medical answering services. Utilized by small physician practices and large hospital networks alike, our Ann Arbor, Michigan, medical answering service gives offices the trained staff to take calls around the clock.
  • Small Business Answering Service in Ann Arbor – If you own or manage a small or midsize business, you probably don’t have the customer support resources available to large enterprises, including telephone support. With CMS call center solutions for small businesses, you can be sure you’re not missing important communication from clients, vendors, and other vital partners.
  • After-Hours Answering Service – If a customer tries to contact your business after hours and reaches an automated system, they’ll likely hang up and try another company. Instead of losing this business to your competition, why not answer every call live? By utilizing after-hours telephone answering from CMS, you can have your calls answered whenever your office is closed, ensuring a live person greets every customer.
  • Virtual Receptionist – With CMS virtual receptionists working for you 24/7, you’ll never have to worry about missing an important call again. Our live agents can always answer your customer’s questions and concerns. Plus, we provide a wide range of messaging options so that you can stay connected with customers no matter where you are.

Contact Us Today to Learn More

CMS is an award-winning domestic call center serving thousands of clients in various industries. We understand how vital customer service is to our clients, and we treat their callers like our own. Coupled with a problem-solving approach, our commitment to quality sets us apart from our competition.

For more information on the telephone answering services and call center solutions we provide in the Ann Arbor area, please contact us online or call a representative at 1-800-369-8908 for a no-obligation quote.

If you’re from Barton Hills, Dexton, Whitmore Lakes, or any other city near Ann Arbor, Michigan, you’ve found the right site for professional contact center solutions.