If you’re searching for a live answering service or call center for your Detroit area business, search no further. As an award-winning call center, CMS provides high-quality answering services to clients in various industries. From healthcare to property management, manufacturing to real estate, CMS has experience in every business segment imaginable and has the resources to serve businesses large and small. With highly trained staff and advanced technology, our call center services can be delivered anywhere in the world.

For industry-specific services and descriptions of the Detroit, Michigan answering services we provide, explore the tabs below:

Are you tired of losing new customers after hours or spending money on unnecessary staff? We’re here to help. In business since 1967, we’re a trusted provider of Detroit, Michigan, live answering services and call center services, available around the clock to handle your calls and function as an extension of your business.

Answering Your Calls 24/7

Are you missing essential calls after your office is closed? Need to maintain constant availability?

Missed calls cost businesses money – a lot of money. It’s been estimated that companies lose $62 billion per year in revenue from missed calls.

Detroit call-answering service from CMS is the perfect solution for your business. We offer live telephone answering services 24 hours a day, 365 days a year, so you can focus on what you’re good at – running your business. Our experienced customer service professionals will handle all your callers professionally and make each customer feel appreciated.

Detroit Customer Service Outsourcing Made Easy

At CMS, we make finding a solution for your call center needs easy and stress-free. With us, you won’t have to worry about training employees, acquiring equipment, or redirecting resources away from important projects. Our full-service call center solutions handle all aspects of the process, including technology and staffing. Partnering with us eliminates the need for an in-house call center in Detroit or the headaches of outsourcing to a foreign company. Trust us to be your organization’s voice and provide tailored call center solutions that meet your needs.

Inexpensive Telephone Answering in Detroit, MI

Staffing an internal answering service can be an expensive distraction. With Detroit phone answering service from CMS, we take care of the training and staffing, and our agents only bill your account while actively responding on your behalf. As a result, you can prevent unnecessary headaches and increase profitability by eliminating the cost of hiring additional employees.

Designed to Meet Your Needs

With CMS, you never have to settle for a cookie-cutter solution. We can upload data directly and save countless hours of data entry if you have a cloud-based system. If you have daytime staff qualifying inbound leads, our after-hours team can replicate their script and interact with the same web-based software. However you are doing things internally, our Detroit call center solutions can be used to support and enhance your efforts.

Featured Detroit Answering Services

  • Customer Service Call CenterProviding exceptional customer service is essential for any business, but it can come at a cost. Instead of dedicating a large portion of your budget to building infrastructure and hiring staff, outsourcing to our customer service call center can be a more cost-effective solution. By entrusting our experienced customer service professionals to handle a portion of your call volume, you can ensure that your customers receive the high-quality service they expect without significantly increasing your expenses. At the same time, it will free up your time and resources to focus on other essential aspects of your business. With our customer service call center, you can have the best of both worlds: delivering outstanding customer service while keeping costs under control.
  • Detroit Medical Answering Service – Working with the healthcare community for more than 50 years, we are an experienced and trusted provider of medical answering services. Utilized by small physician practices and large hospital networks alike, our Detroit, MI, medical answering service gives offices the professional staff they need to take calls around the clock.
  • Small Business Answering Service in Detroit – Our answering service for small businesses is designed to help small companies to provide top-notch customer service without incurring additional expenses. Instead of dedicating precious capital to hiring office employees or receptionists, small businesses can use our 24-hour answering service to handle phone calls and redirect resources to other vital aspects of their business. This way, small companies can provide quality customer service comparable to larger, established firms without sacrificing their growth or professionalism. In addition, our answering service gives small businesses the peace of mind that their calls are handled promptly and professionally, allowing them to focus on expanding their business.
  • After-Hours Answering Service – Customers might try to reach your company after your office closes. Instead of relying on voicemail and potentially losing customers to your competition, the after-hours service from CMS allows you to answer every call live. Our after-hours service can take messages, relay service calls, resolve customer service inquiries, and perform various other tasks typically handled by your office staff.
  • Virtual Receptionist – Our live virtual receptionists take incoming calls and respond to inquiries as if they were in your office, as an extension of your business. With several virtual receptionists available, you’ll always have someone attending to calls for your business. This frees you and your employees to work on critical tasks crucial to your company’s success and bottom line without worrying whether routine calls and customer service inquiries are being addressed.

Contact Us Today to Learn More

Recognized as an industry leader, CMS has provided telephone answering and call center services for over 50 years. Each of our telephone answering services is 100% customizable and designed to fit your organization’s needs. So we’ve got you covered if you need a virtual assistant for your budding small business or a complaint hotline for an established multi-state corporation.

Detroit, MichiganTo learn more about our Detroit call center solutions and Detroit telephone answering services, please get in touch with us anytime online or call 1-800-369-8908 for a no-obligation quote.

If you’re from Dearborn, Grosse Pointe, Hamtramck, Highland Park, Livonia, Melvindale, Redford, Southfield, Windsor, or any other city near Detroit, Michigan, you’ve found the right site for 24/7 call center services.