Are you searching for a Lansing, Michigan, answering service or Lansing call center? Then, you’ve come to the right place!

Our expert staff and superior technology allow us to provide call center services to customers worldwide. From small business answering services to large corporate hotlines, we have the knowledge and experience to manage your communication needs.

For information on the answering and call center services we provide in the Lansing, Michigan, area, explore the links below:

Our Lansing, Michigan, live answering service and call center outsourcing solutions provide you with professional operators available 24/7 to field your calls and handle them based on your instructions. And unlike hiring employees, we’re only paid while actively taking calls on your behalf.

Lansing, Michigan 24-Hour Answering Service

Are you missing valuable calls after your office is closed? Need to maintain constant availability?

It’s tough enough trying to run a business without having to worry about missed calls and unanswered messages. Not only do you lose out on potential business, but your customers start to feel ignored.

Our call center in Lansing can help. We offer professional telephone answering and customer service outsourcing to ensure you never miss another call again. With our live answering service, your calls will be answered by a natural person 24/7, 365 days a year. Plus, we offer call center services that can help take care of all your customer service needs.

Customer Service Outsourcing Made Easy

At CMS, we make finding a solution for your call center needs a breeze. By working with us, you won’t have to worry about the expenses and time of training staff, acquiring equipment, or diverting resources from essential projects. Our comprehensive call center solutions take care of everything from technology to staffing. By choosing us, you can avoid the hassle of setting up a call center in Lansing, MI, or the disappointment of outsourcing to a foreign company. Let us be your organization’s voice, and we’ll provide you with various personalized call center solutions that cater to your unique needs.

Cost-Effective Phone Answering Service in Lansing, MI

Staffing an internal answering service can be an expensive distraction. With Lansing phone answering services from CMS, we handle the training and staffing, and our agents only bill your account while actively responding on your behalf. As a result, you can avoid unnecessary headaches and increase profitability by eliminating the cost of hiring additional staff.

An Extension of Your Business

Our Lansing call center solutions are all made-to-order, designed to coordinate with your operation and meet the needs of your business environment. Agents answer the phones following instructions you put in place, using software developed to perform your business processes. This ensures calls are handled seamlessly as an extension of your business, not as a detached customer support department.

Featured Lansing Telephone Answering Services

  • Customer Service Call CenterYou can achieve better customer support without breaking the bank. By utilizing our call center to provide support on your behalf, you can keep your customers happy and avoid the expense of running an internal call center. Our highly skilled customer service representatives work diligently as an extension of your organization and ensure every call to your business is pleasant. Customer service outsourcing from CMS provides professional staff to answer customer service calls on your behalf. Instead of managing an internal customer service department, you can take advantage of our resources and provide superior service at a fraction of the cost. Our customer service agents receive intense training and are skilled at working as an extension of your business.
  • Lansing Medical Answering Service – Our medical answering service is designed to accommodate the unique needs of medical practices of all sizes and specialties, from solo dentists to cardiologists. Our professional and courteous receptionists are trained to handle and direct calls based on your instructions. Whether you need coverage during after-hours, during the day, or any other time, our medical answering service is available 24/7 to ensure that your patients can reach you when needed. Whether you’re a small clinic or a large hospital, our medical answering service can help you improve patient care, increase efficiency, and reduce costs.
  • Small Business Answering Service in Lansing – While large companies have the capital to invest in full-time customer service departments, most small businesses do not, placing them at a significant disadvantage. With our Lansing answering service for small businesses, courteous live operators answer calls for a fraction of what it would cost to hire an employee. Better yet, we provide skilled customer service professionals who can help improve relationships and boost customer satisfaction.
  • After-Hours Answering Service – If a customer tries to contact your business after hours and reaches an automated system, they’ll likely hang up and try another company. Instead of losing this business to your competition, why not have every call answered live? By utilizing after-hours telephone answering from CMS, you can have your calls answered whenever you are out of the office, ensuring a live person greets every customer.
  • Virtual Receptionist – Our live virtual receptionists take incoming calls and respond to inquiries as if they were in your office, as an extension of your business. With several virtual receptionists available, you’ll always have someone attending to calls for your business. This frees you and your employees to work on critical tasks crucial to your company’s success and bottom line without worrying whether routine calls and customer service inquiries are being addressed.

Contact Us Today to Learn More

At CMS, we treat your customers as our own. Our highly trained agents are an extension of your business, handling calls as if they were in your office. In addition, our Lansing answering services are 100% customizable and can be designed specifically for your organization. With over 50 years of experience working with clients across the country, we’ve developed call center solutions for businesses of all shapes and sizes and consistently exceed our customers’ expectations.

If you’re considering a telephone answering service or call center for your Lansing area business, we would love to speak with you. You can request a no-obligation quote online or call 1-800-369-8908 to speak with a representative.

If you’re from East Lansing, Grand Ledge, Waverly, or any other city near Lansing, Michigan, you’ve found the right spot for top-tier call center solutions.