Searching for a Sterling Heights call center or Sterling Heights answering service? Then, you’ve come to the right place!

Our expert staff and superior technology allow us to provide call center services to customers worldwide. From small business answering services to large corporate hotlines, we have the knowledge and experience to manage your communication needs.

For information on the answering and call center services we provide in the Sterling Heights, Michigan area, explore the links below:

CMS is a leading telephone answering service and call center outsourcing vendor proudly serving Sterling Heights, Michigan. Available 24/7/365, our Sterling Heights answering service provides professional staff to respond to and handle calls per your instructions.

Answering Your Calls 24 Hours a Day

You’re too busy to answer your phone, but you don’t want to miss any potential customers.

Missed calls mean missed opportunities. Not being able to answer the phone means losing customers, leads, and sales.

Sterling Heights phone answering services can help take your calls so that you never miss an important one. With our live telephone answering, message-taking, and call center services, you can focus on what’s important – running your business!

Customer Service Outsourcing Made Easy

At CMS, we make finding a solution for your call center needs a breeze. By working with us, you won’t have to worry about the expenses and time of training staff, acquiring equipment, or diverting resources from essential projects. Our comprehensive call center solutions take care of everything from technology to staffing. By choosing us, you can avoid the hassle of setting up a call center in Sterling Heights or the disappointment of outsourcing to a foreign company. Let us be your organization’s voice, and we’ll provide you with various personalized call center solutions that cater to your unique needs.

Cost-Effective Phone Answering Services

Staffing an internal answering service can be an expensive distraction. With our Sterling Heights telephone answering service, we handle the training and staffing, and our agents only bill your account while actively working on your behalf. As a result, you can prevent unnecessary headaches and increase profitability by eliminating the expense of hiring additional employees.

An Extension of Your Business

Every business has unique call center needs, so our solutions are flexible. Whether you need a call center to schedule appointments after hours or work as a customer service department for your small business, our services can meet your needs. All the call center services we provide in Sterling Heights are 100% personalized and designed to serve as an extension of your business.

Featured Sterling Heights Answering Services

  • Customer Service OutsourcingOutsourcing to CMS is an excellent solution for businesses looking to maintain top-notch customer service without inflating expenses. When you utilize our professional customer service agents to handle calls on your behalf, you pay only for the time you need and avoid the high cost of hiring employees. Our team can help your customers place orders, solve basic technical issues, and carry out other routine tasks usually managed in your office.
  • Sterling Heights Medical Answering Service – Serving the healthcare community for more than 50 years, we are an experienced and trusted provider of medical answering services. We are utilized by small physician practices and large hospital networks alike. Our Sterling Heights, MI, medical answering service gives offices the trained staff to take calls around the clock.
  • Small Business Answering Service in Sterling Heights – Our answering service for small businesses is designed to help small companies to provide top-notch customer service without incurring additional expenses. Instead of dedicating precious capital to hiring office employees or receptionists, small businesses can use our 24-hour answering service to handle phone calls and redirect resources to other vital aspects of their business. This way, small companies can provide quality customer service comparable to larger, established firms without sacrificing their growth or professionalism. Our answering service gives small businesses the peace of mind that their calls are handled promptly and professionally, allowing them to focus on expanding their business.
  • After-Hours Answering Service – If a customer tries to contact your business after hours and reaches an automated system, they’ll likely hang up and try another company. Instead of losing this business to your competition, why not have every call answered live? By utilizing after-hours telephone answering from CMS, you can have your calls answered whenever you are out of the office, ensuring a live person greets every customer.
  • Virtual Receptionist – With CMS virtual receptionists working for you 24/7, you’ll never have to worry about missing an important call again. Our live agents can always answer your customer’s questions and concerns. Plus, we provide a wide range of messaging options so that you can stay connected with customers no matter where you are.

Customer Service Call Center Sterling Heights, MI

Customer retention is vital to your company’s longevity in this highly competitive economy. It is more cost-effective to retain current customers than to acquire new ones. Customers are more likely to explain their issues to a live person than an answering machine, and a customer service call center provides the most cost-effective solution.

The Sterling Heights call center services we provide are unlike any other ones you will find today. You choose when to forward your telephone lines to us, allowing you to use us during times of high call volume with our overflow call center, as an after-hours call center, or we can answer your calls 24-7 with our 24-hour Sterling Heights call center. Urgent messages can be sent immediately via text, page, email, fax, or a direct call to the appropriate personnel. To ensure each issue is handled quickly, each call can continue to be dispatched until someone is reached. Keep your customers satisfied by providing professional customer service 24/7.

Overflow Answering Service Sterling Heights

Eliminate repeat calls with our overflow call center services. Our Sterling Heights call center agents can provide information about office hours, holiday schedules, events, and more when you are unavailable or are receiving a large number of calls. Is your company losing business due to lost or missed calls? CMS has a solution for that. Don’t hire additional staff to take your calls. CMS’s Sterling Heights call center provides professional answering services to fit your business’s needs. Employing our overflow call center will allow your employees to focus on essential tasks, making your business more efficient. CMS will take your calls and deliver them to you as a page, phone call, fax, text message, and more, allowing you to attack tasks as needed.

Sterling Heights, Michigan After-Hours Answering Service

Businesses with after-hours accessibility are the market leaders in the service industry. Our after-hours call center services will make your business available 24 hours a day, increasing your potential for high profits. Every business can use an after-hours call center to allow more flexibility in their business hours to meet client or customer needs. In addition, an after-hours answering service can take urgent messages for your company and relay them immediately to you or take a message and send it to you when your office re-opens, depending on your specific criteria.

Businesses of all shapes and sizes can benefit from our 24-7 call center. Constant availability not only builds goodwill amongst customers, who appreciate being able to reach a live person 24 hours a day, but it also increases revenue potential. Instead of only accepting new business during a small window each day, your business can be open 24-7, ready to take on new opportunities whenever they arise.

Improve Efficiency While Reducing Costs

While cost savings are a significant benefit associated with business process outsourcing, the speed and flexibility gained are equally important. Many tasks you perform manually in your office can be automated or improved using our Sterling Heights call center technology. Improvements like these speed up your response time and ensure that your customers always receive the highest level of service. In addition, utilizing our BPO call center services allows your employees to re-focus on your core business.

Contact Us Today to Learn More

At CMS, we treat your customers as our own. Our highly trained agents are an extension of your business, handling calls as if they were in your office. Our Sterling Heights answering services are 100% customizable and can be designed specifically for your organization. With over 50 years of experience working with clients across the country, we’ve developed call center solutions for businesses of all shapes and sizes and consistently exceed our customers’ expectations.

If you’re considering a telephone answering service or call center for your Sterling Heights area business, we would love to speak with you. You can request a no-obligation quote online or call 1-800-369-8908 to speak with a representative.

If you’re from Clinton, Detroit, Warren, or any other city near Sterling Heights, Michigan, you’ve found the right spot for top-tier call center solutions.

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