We are proud to offer our award-winning Minnesota call center throughout Minnesota.

Ohio Call Center & Answering Service Solutions Offered by Continental Message

We have over 50 years of call center and live answering experience with various industries and organizations of all sizes. This experience allows us to design an account that works for you. Agents answer the phones following your specific instructions. This ensures calls are handled as you want, as if you were answering the phone directly. CMS is not just an answering service but an extension of your business.

For more information about the call center services we offer in your community, please select a page below:

If you need a Minnesota call center and your community isn’t listed above, please contact us online or call 1-800-369-8908 for a no-obligation quote. Our call center services are available worldwide, and we serve clients in many communities that aren’t listed on our website.

For details on the industries we serve and the Minnesota call center services we provide, please explore the tabs below:

With East and West Coast locations and serving customers nationwide, we are proud to offer Minnesota answering services and virtual receptionist solutions that help organizations maintain a professional telephone presence without the expense of hiring additional personnel. 

Answering Your Calls 24 Hours a Day

Are you missing important calls after your office is closed? Need to maintain constant availability?

Missed calls mean missed opportunities. Not being able to answer the phone means losing customers, leads, and sales.

Minnesota telephone answering services can help take your calls so that you never miss an important one. With our live telephone answering, message-taking, and call center services, you can focus on what’s important – running your business!

Minnesota Call Center Outsourcing

At CMS, we make finding a solution for your call center needs easy and stress-free. With us, you won’t have to worry about training employees, acquiring equipment, or redirecting resources away from important projects. Our full-service call center solutions handle all aspects of the process, including technology and staffing. In addition, partnering with us eliminates the need for an in-house call center in Minnesota or the headaches of outsourcing to a foreign company. Trust us to be your organization’s voice and provide tailored call center solutions that meet your needs.

Answering Services Save You Money

Staffing internal phone coverage can be an expensive distraction. With Minnesota call answering services from CMS, we handle the training and staffing, and our agents only bill your account while actively working on your behalf. As a result, you can avoid unnecessary headaches and increase profitability by eliminating the cost of hiring additional employees.

Designed to Meet Your Needs

At CMS, we understand the importance of call center solutions that integrate seamlessly with your business. Our Minnesota call center solutions are tailored to your specific needs and operations. Our agents are trained to follow your instructions and utilize software to perform your unique processes. This ensures that calls are handled in a way that feels like an extension of your business, not a separate customer support department. Furthermore, we can integrate our solutions with the existing applications and systems your business relies on daily. By doing so, we can minimize disruptions and maximize efficiency, allowing you to focus on growing your business. Trust us to provide you with a call center solution that is built from scratch, designed to coordinate with your operations, and meet the demands of your business environment.

Featured Minnesota Answering Services

  • Customer Service OutsourcingOutsourcing to CMS is the perfect solution for businesses looking to offer professional customer service without inflating expenses. When you utilize our professional customer service staff to handle calls on your behalf, you pay only for the time you need and avoid the high cost of hiring employees. Our team can help your customers place orders, solve basic technical problems, and carry out other routine tasks typically managed by your office staff.
  • Minnesota Medical Answering Service – Our medical answering service gives healthcare professionals an easy and affordable way to stay in touch with their patients 24 hours a day, seven days a week. Fully HIPAA compliant, healthcare answering services from CMS can be utilized after hours, during lunch, or as an overflow solution during high call volume periods.
  • Small Business Answering Service in Minnesota – While big companies have the capital to invest in full-time customer service departments, most small businesses do not, placing them at a disadvantage. With our Minnesota small business answering service, friendly live operators answer business calls for a fraction of what it would cost to hire an employee. Better yet, we provide trained customer service professionals who can help improve relationships and boost customer satisfaction.
  • After-Hours Answering Service – If someone contacts your business after hours and reaches a voicemail system, they’ll likely hang up and try another company. Instead of losing this opportunity to your competition, why not answer every call live? By utilizing after-hours telephone answering from CMS, you can have your calls answered whenever you are out of the office, ensuring a live person greets every customer.
  • Virtual Receptionist – With CMS virtual receptionists working for you 24/7, you’ll never have to worry about missing an important call again. Our live agents can always answer your customer’s questions and concerns. Plus, we provide a wide range of messaging options so that you can stay connected with customers no matter where you are.

Maintain Availability and Close More Sales

If you’re a good salesperson, you can sell anything to anyone. But if your schedule does not fit your customers’ needs, you may never have the opportunity.

Our 24-hour Minnesota call center and 24-hour Minnesota answering services will ensure that you can provide them with service around the clock. Good customer service is all about bringing customers back. Using our Minnesota call center customer services increases the possibility of customers passing positive feedback about your business along to others, who may then try the product or service you offer for themselves and, in turn, become repeat customers. Our call center services will assist your customers in ensuring that they are delighted with your company.

Minnesota Overflow Answering Service

Our overflow answering service in Minnesota can assist your organization during high call volume periods. Instead of forcing callers to wait for an available operator, excess calls are routed to live operators who are ready to assist. Faster service increases customer satisfaction and reduces the stress on your existing office staff. With our overflow call center open 24 hours a day, 365 days a year, we’re guaranteed to be available whenever you need us.

Minnesota After-Hours Answering Service

Businesses with after-hours accessibility are the market leaders in the service industry. Our after-hours Minnesota call center will allow your business to be available 24 hours, increasing your potential for high profits. In addition, every business can use an after-hours call center to allow more flexibility in their business hours to meet client or customer needs.

Contact Us Today to Learn More

For more information on our Minnesota call center answering services and a no-obligation quote, contact CMS anytime online or call 800.369.8908.