Are you tired of losing new customers after hours or spending money on excess employees? We’re here to help. In business for nearly five decades, we’re a trusted provider of Minneapolis, MN answering services and call center outsourcing services, available around the clock to handle your calls and function as an extension of your organization.

Your 24/7 Answering Service Partner

Are you missing valuable calls after your office is closed? Need to maintain constant availability?

Missed calls cost businesses money – a lot of money. It’s been estimated that companies lose $62 billion per year in revenue from missed calls.

Our answering service in Minneapolis can help. We offer professional telephone answering and customer service outsourcing to ensure you never miss another call again. With our live answering service, your calls will be answered by a natural person 24 hours a day, 365 days a year. Plus, we offer call center services that can help take care of all your customer service needs.

Minneapolis Customer Service Outsourcing Made Easy

At CMS, we make finding a solution for your call center needs easy and stress-free. With us, you won’t have to worry about training employees, acquiring equipment, or redirecting resources away from important projects. Our full-service call center solutions handle all aspects of the process, including technology and staffing. Partnering with us eliminates the need for an in-house call center in Minneapolis or the headaches of outsourcing to a foreign company. Trust us to be your organization’s voice and provide tailored call center solutions that meet your needs.

Answering Services Save You Money

Our Minneapolis phone answering service is an inexpensive alternative to hiring employees. Charged in per-second increments, you pay only for the time spent fielding and handling your calls. Instead of paying a receptionist or customer service rep by the hour, regardless of whether you are busy, we only bill for the time our operators are actively working on your behalf.

Designed to Meet Your Needs

When providing call center services on behalf of your company, our goal is to work as an extension of your business. Therefore, everything is designed to mirror your existing operation, from how we answer calls to the steps we take to resolve them. This seamless integration produces a consistent experience for your customers and ensures they always receive the level of service they expect.

Featured Minneapolis Telephone Answering Services

• Customer Service Call Center – Outsourcing to CMS is an efficient way for businesses to provide excellent customer service without breaking the bank. By leveraging our well-trained customer service agents to handle calls on your behalf, you can save on expenses by only paying for the time you need instead of incurring the high costs of hiring and training employees. In addition, our team can provide a wide range of services, such as helping customers place orders, troubleshooting basic technical issues, and performing other tasks typically handled in-house. By outsourcing to CMS, you can provide top-notch customer service, boost efficiency, and streamline your operations while keeping costs under control.
• Minneapolis Medical Answering Service – Serving medical offices of all sizes and across every specialty, from pediatricians to dentists, our medical answering service in Minneapolis provides courteous receptionists to filter and dispatch calls based on urgency. Available 24-7, our medical answering service can be utilized after hours, during the day, or whenever your office needs coverage.
• Minneapolis Small Business Answering Service – Our small business answering service allows small companies to provide quality customer service on par with larger, more established firms. Instead of spending precious capital on office employees or receptionists, small companies can utilize our 24-hour answering service to manage telephone calls, allocating funds to more pressing needs. This helps entrepreneurs grow their businesses without sacrificing customer satisfaction or professionalism.
• Minneapolis After-Hours Answering Service – Customers might try to reach your company after your office closes. Instead of relying on voicemail and potentially losing customers to your competition, the after-hours service from CMS allows you to answer every call live. In addition, our after-hours service can take messages, relay service calls, resolve customer service inquiries, and perform other tasks typically handled during office hours.
• Virtual Receptionist – Our live virtual receptionists take incoming calls and respond to inquiries as if they were in your office, as an extension of your business. With several virtual receptionists available, you’ll always have someone attending to calls for your business. This frees you and your employees to work on critical tasks crucial to your company’s success and bottom line without worrying whether routine calls and customer service inquiries are being addressed.

Contact Us Today to Learn More

CMS is an award-winning domestic call center serving thousands of clients in various industries. We understand how vital customer service is to our clients, and we treat their callers like our own. Coupled with a problem-solving approach, our commitment to quality sets us apart from our competition.