If you’re looking for an experienced answering service or call center serving Saint Paul, Minnesota, area, you’ve found the right place. Our advanced technology and top-notch customer support allow us to provide award-winning communication services to clients worldwide.

For details on the industries we serve and Saint Paul answering services we provide, please explore the tabs below:

Are you tired of losing new customers after hours or spending money on excess staff? We’re here to help. In business for nearly five decades, we’re a leading provider of Saint Paul, Minnesota, live answering services and call center services, available around the clock to handle your calls and function as an extension of your organization.

There To Take Your Calls, 24/7

Are you missing valuable calls after your office is closed? Need to maintain constant availability?

Missed calls cost businesses money – a lot of money. It’s been estimated that companies lose $62 billion per year in revenue from missed calls.

Saint Paul call answering service from CMS is the perfect solution for your business. We offer live telephone answering services 24/7, 365 days a year, so you can focus on what you’re good at – running your business. Our experienced customer service professionals will handle all your callers professionally and make each customer feel appreciated.

Saint Paul Call Center Outsourcing

Setting up a call center is easier than you think. Working with CMS means you don’t have to worry about training staff, setting up equipment, or diverting resources from vital projects. 

We provide a fully managed call center experience at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Saint Paul or dealing with the stress of outsourcing to a foreign company, we handle all your call center needs in the United States. We work as your organization’s voice and deliver a wide range of custom call center solutions.

Inexpensive Telephone Answering

Unlike hiring employees, our Saint Paul phone answering service is incredibly cost-effective, allowing you to pay only for the time you use. So instead of paying a receptionist or after-hours on-call employee an hourly wage, our service will enable you to pay by the minute.

Custom Call Center Solutions

With CMS, you never have to settle for a cookie-cutter solution. If you have a cloud-based system, we can upload data to it directly and eliminate the need for manual data entry. If you have daytime staff qualifying inbound leads, our after-hours call center can replicate their process and interact with the same web-based software. However you are doing things internally, our Saint Paul call center solutions can be used to support and enhance your efforts.

Featured Saint Paul, MN Answering Services

• Customer Service Outsourcing – Providing exceptional customer service is essential for any business, but it can come at a cost. Instead of dedicating a large portion of your budget to building infrastructure and hiring staff, outsourcing to our customer service call center can be a more cost-effective solution. By entrusting our experienced customer service professionals to handle a portion of your call volume, you can ensure that your customers receive the high-quality service they expect without significantly increasing your expenses. At the same time, it will free up your time and resources to focus on other essential aspects of your business. With our customer service call center, you can have the best of both worlds: delivering outstanding customer service while keeping costs under control.
• Saint Paul Medical Answering Service – Our Saint Paul medical answering service is designed to cater to the needs of medical practices of all sizes, from single-physician practices to large clinics. Our service lets live operators answer patient calls and direct them based on the criteria you set. Urgent matters can be immediately dispatched to your on-call personnel or emergency contact, while non-critical issues can be held for the office to address during regular business hours. Whether you’re a solo practitioner or a large multispecialty group, our medical answering service can help you provide better patient care, increase efficiency and reduce costs.
• Small Business Answering Service in Saint Paul – While large companies have the capital to invest in full-time customer service departments, most small businesses do not, placing them at a significant disadvantage. With our Saint Paul answering service for small businesses, courteous live operators answer calls for a fraction of what it would cost to hire an employee. Better yet, we provide trained customer service agents who can help improve relationships and boost customer satisfaction.
• Saint Paul After-Hours Answering Service – When your office is closed, who is answering your phone calls? Are you missing valuable opportunities to connect with new customers by using an after-hours recording or voicemail system? Many people may reach out to a different company rather than leaving a message or waiting until your office reopens. Using our after-hours answering service from CMS, you can ensure that every call is answered by a live person, even outside your office hours. This way, you can avoid missing out on potential business and provide your customers with a consistent, professional experience. Trust us to provide you with a reliable after-hours answering service, and never miss a call again.
• Virtual Receptionist – CMS virtual receptionist services provide live call answering services, so you never miss another call again. Instead, you can focus on the more essential aspects of your business while our virtual receptionists field customer inquiries. All messages will be sent directly to your email or phone, so you can stay connected with customers even when you’re not in the office.

Contact Us Today to Learn More

CMS is one of the country’s top providers of outsourced telecommunication services, serving thousands of clients in many industries. From after-hours telephone answering to business process outsourcing, CMS has the technology and knowledge required to develop your communication solution.