Are you searching for a Jackson, Mississippi, answering service or Jackson call center? Then, you’ve come to the right place! Our expert staff and superior technology allow us to provide call center services to customers worldwide. From small business answering services to large corporate hotlines, we have the knowledge and experience to manage your communication needs.

For information on the answering and call center services we provide in the Jackson, Mississippi, area, explore the links below:

Our Jackson, Mississippi, telephone answering service and call center solutions provide you with highly trained operators who are available 24/7 to answer your calls and handle them per your instructions. And unlike hiring employees, we’re only paid while actively taking calls on your behalf.

Your 24/7 Answering Service Partner

You’re too busy to answer your phone, but you don’t want to miss any potential customers.

Missed calls cost businesses money – a lot of money. It’s been estimated that companies lose $62 billion per year in revenue from missed calls.

Our call center in Jackson can help. We offer professional telephone answering and customer service outsourcing to ensure you never miss another call again. With our live answering service, your calls will be answered by a natural person 24/7, 365 days a year. Plus, we offer call center services that can help take care of all your customer service needs.

Customer Service Outsourcing Made Easy

Setting up a call center is easier than you think. Working with CMS means you don’t have to worry about training staff, configuring new technology, or taking resources from more pressing projects. 

We offer a fully managed call center experience at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Jackson or dealing with the stress of outsourcing to a foreign company, we handle all your call center needs in the United States. We work as your organization’s voice and deliver a wide range of personalized call center solutions.

Increase Profits by Reducing Costs

An hourly secretary is paid regardless of whether they are talking on the phone. Our Jackson telephone answering service is a more cost-effective solution, allowing you to pay only for the time spent handling your calls. Available in affordable packages, our live answering service makes it easy for Jackson businesses to provide live operator support.

An Extension of Your Business

Our Jackson call center solutions are all built from scratch, designed to integrate with your operation and meet the demands of your business environment. Agents answer the phones following instructions you put in place, using software programmed to carry out your business processes. This ensures calls are handled seamlessly as an extension of your business, not as an out-of-touch customer support department.

Featured Jackson, MS Answering Services

  • Customer Service Call CenterOffering excellent customer service can be expensive. Instead of spending your budget on infrastructure and employees, why not outsource to our customer service call center? By outsourcing a portion of your call volume to our customer service professionals, you can give your customers the type of service they demand without drastically increasing your costs.
  • Jackson Medical Answering Service – Serving medical offices of all sizes and across every specialty, from surgeons to dentists, our Jackson medical answering service provides friendly receptionists to answer and dispatch calls based on your specifications. Available 24-7, our medical answering service can be utilized after hours, during the day, or whenever your office needs backup.
  • Small Business Answering Service in Jackson – Our Jackson answering service for small businesses allows small companies to provide quality customer service on par with larger, better-capitalized firms. Instead of spending precious capital on office employees or receptionists, small businesses can utilize our 24-hour answering service to manage telephone calls, allocating resources to more pressing needs. This helps them grow their business without sacrificing customer service or professionalism.
  • After-Hours Answering Service – What happens to phone calls after your office closes? Are you sending them to voicemail? If so, you may be losing business. Our after-hours answering service ensures that every call made to your business after hours gets answered. When customers can reach a real person, they’ll be confident their issue is being dealt with and feel less inclined to call your competition.
  • Virtual Receptionist – CMS virtual receptionist services provide live answering services, so you never miss another call again. Instead, you can focus on the more essential aspects of your business while our virtual receptionists handle customer inquiries. All messages will be sent directly to your email or phone, so you can stay connected with customers even when you’re not in the office.

Contact Us Today to Learn More

At CMS, we treat your customers as our own. Our highly trained agents are an extension of your business, handling calls as if they were in your office. Our Jackson answering services are 100% customizable and can be designed specifically for your organization. With over 50 years of experience working with clients across the country, we’ve developed call center solutions for businesses of all shapes and sizes and consistently exceed our customers’ expectations.

If you’re considering a telephone answering service or call center for your Jackson area business, we would love to speak with you. You can request a no-obligation quote online or call 1-800-369-8908 to speak with a representative.

If you’re from Bradie, Brandon, Clinton, Flowood, McRaven, Norwood, Pearl, Pearson, Plainview, Richland, Taylorsville, Van Winkle, Whitfield, or any other city near Jackson, Mississippi, you’ve found the right spot for top-tier call center solutions.