Are you searching for a Kansas City answering service? Then, you’ve come to the right place!

Our expert staff and superior technology allow us to provide call center services to customers worldwide. From small business answering services to large corporate hotlines, we have the knowledge and experience to manage your communication needs

For information on the answering and call center services we provide in the Kansas City, Missouri area, explore the links below:

CMS is a leading live answering service and virtual receptionist vendor proudly serving Kansas City, Missouri. Available 24/7/365, our Kansas City answering service provides trained staff to respond to and handle calls per your specifications.

Your 24/7 Answering Service Partner

You’re too busy to answer your phone, but you don’t want to miss any potential customers.

Missed calls mean missed opportunities. Not being able to answer the phone means losing customers, leads, and sales.

Kansas City telephone answering services can help take your calls so that you never miss an important one. With our live telephone answering, message-taking, and call center services, you can focus on what’s important – running your business!

Customer Service Outsourcing Made Easy

Finding a solution to your call needs is simpler than you think. Working with CMS means you don’t have to worry about training staff, setting up equipment, or taking resources from more pressing projects. 

We provide a fully managed call center experience at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Kansas City or dealing with the stress of outsourcing to a foreign company, we handle all your call center needs in the USA. We work as the voice of your business and deliver a wide range of personalized call center solutions.

Answering Services Save You Money

An hourly secretary is paid regardless of whether they are actively working. Our Kansas City answering service is a more cost-effective solution, allowing you to pay only for the time spent answering your calls. Available in affordable packages, our answering service makes it easy for Kansas City businesses to maintain a professional phone presence.

An Extension of Your Business

Our Kansas City call center solutions are custom-built from the ground up, designed to integrate with your operation and meet the needs of your business environment. Agents answer the phones following instructions you put in place, utilizing software programmed to carry out your processes. This ensures calls are handled seamlessly as an extension of your business, not as a detached customer support department.

Featured Kansas City, MO Answering Services

  • Customer Service Call CenterProviding excellent customer service has its costs. Instead of blowing your budget on equipment and employees, why not utilize our customer service call center? By outsourcing a portion of your calls to our customer service professionals, you can give your customers the type of service they expect without drastically increasing your costs.
  • Kansas City, Missouri Medical Answering Service – Our Kansas City medical answering service allows doctors and medical practices to remain available to their patients 24-7. Every call is handled per your instructions and answered by a courteous live operator. Fully HIPAA compliant, our answering service for medical offices is trusted by healthcare professionals nationwide.
  • Small Business Answering Service in Kansas City – Our answering service for small businesses allows small companies to provide quality customer service on par with more prominent, established firms. Instead of spending precious capital on office employees or receptionists, small companies can utilize our 24-7 answering service to field telephone calls, allocating resources to more pressing needs. This helps them grow their business without sacrificing customer service or professionalism.
  • After-Hours Answering Service – When your office closes for the day, what happens to your phone lines? You could be missing out on new business if you utilize an after-hours recording or voicemail system. Many customers will try a different company instead of leaving a voicemail or calling back when your office returns. With after-hours answering service from CMS, you can avoid this problem and have every call answered live.
  • Virtual Receptionist – You’re a busy entrepreneur with a lot on your plate. The last thing you need is to worry about answering the phones all day long. We know you’re passionate about your business and want to help you succeed. That’s why we offer professional live virtual receptionists available 24/7 to answer your calls, schedule appointments, and handle routine phone tasks on your behalf. All you have to do is relax and focus on what you do best – running your business!

Contact Us Today to Learn More

At CMS, we treat your customers as our own. Our highly trained agents are an extension of your business, handling calls as if they were in your office. Our Kansas City, MO, answering services are 100% customizable and can be designed specifically for your organization. With over 50 years of experience working with clients across the country, we’ve developed call center solutions for businesses of all shapes and sizes and consistently exceed our customers’ expectations.

Kansas City, MissouriIf you’re considering a telephone answering service or call center for your Kansas City area business, we would love to speak with you. You can request a no-obligation quote anytime online or call 1-800-369-8908.

If you’re from Blue Springs, Fairfax, Gladstone, Independence, Merriam, Mission, North Kansas City, Overland Park, Roeland Park, Shawnee, or any other city near Kansas City, Missouri, you’ve found the right spot for top-tier call center solutions.