Look no further if you need a professional Springfield call center or 24/7 Springfield answering service for your business. Our highly trained staff and innovative technology allow us to provide communication services to clients worldwide. Our Springfield answering services are 100% customizable and designed to fit your organization’s needs. Whether you need help answering calls after hours, a 24/7 appointment scheduling call center, or something in between, we’ve got you covered.

For industry-specific solutions and detailed descriptions of the call center services we provide in Springfield, Missouri, please explore the tabs below:

CMS is a leading phone answering service and virtual receptionist vendor proudly serving Springfield, Missouri. Available 24/7, our Springfield answering service provides professional personnel to respond to and handle calls per your specifications.

Answering Your Calls 24 Hours a Day

Are you missing important calls after your office is closed? Need to maintain constant availability?

Missed calls mean missed opportunities. Not being able to answer the phone means losing customers, leads, and sales.

Springfield telephone answering services can help take your calls so that you never miss an important one. With our live telephone answering, message-taking, and call center services, you can focus on what’s important – running your business!

Springfield, MO Call Center Outsourcing

Setting up a call center is easier than you think. Working with CMS means you don’t have to worry about training staff, configuring new technology, or taking resources from more pressing projects. 

We provide a fully managed call center experience at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Springfield or dealing with the stress of outsourcing to a foreign company, we handle all your call center needs in the USA. We work as your organization’s voice and deliver a wide range of custom call center solutions.

Answering Services Save You Money

Our Springfield answering service is an inexpensive alternative to hiring personnel. Charged in per-second increments, you pay only for the time spent fielding and handling your calls. Instead of paying a receptionist or customer service rep by the hour, regardless of whether they are busy, we only bill for the time our agents are actively working on your behalf.

Personalized to Meet Your Needs

Every organization has unique call center needs, and our services are versatile to accommodate them. Whether you need a call center to dispatch emergency service calls overnight or work as a customer service department for your small business, we can tailor our services to meet your needs. All the call center services we provide in Springfield are 100% personalized and are meant to serve as an extension of your business.

Featured Springfield, MO Answering Services

  • Customer Service OutsourcingOutsourcing to CMS is the perfect solution for businesses looking to offer top-notch customer service without increasing costs. When you utilize our professional customer service agents to answer calls on your behalf, you pay only for the time you need and avoid the high cost of hiring employees. Our team can help your customers place orders, solve basic technical problems, and carry out other routine tasks usually handled by your office staff.
  • Springfield, Missouri Medical Answering Service – Our Springfield medical answering service gives healthcare professionals an easy and affordable way to keep in contact with their patients 24 hours a day, seven days a week. Fully HIPAA compliant, healthcare answering services from CMS can be utilized after hours, during lunch, or as an overflow solution during high call volume periods.
  • Small Business Answering Service in Springfield – Our small business answering service is friendly and flexible, made for small companies wanting to have their phone calls answered professionally. Small businesses can’t always afford to hire employees or dedicated receptionists; with our answering service, they don’t have to. Instead, our personnel works on their behalf, answering calls in the name of their business and working as a direct extension of their office.
  • After-Hours Answering Service – After your office closes, what happens to your phone lines? You may miss out on new business if you utilize an after-hours recording or voicemail system. Many callers will try a different company instead of leaving a voicemail or calling back when your office returns. With after-hours answering service from CMS, you can avoid this situation and have every call answered live.
  • Virtual Receptionist – You’re a busy entrepreneur with a lot on your plate. The last thing you need is to worry about answering the phones all day long. We know you’re passionate about your business and want to help you succeed. That’s why we offer professional live virtual receptionists available 24/7 to answer your calls, schedule appointments, and handle routine phone tasks on your behalf. All you have to do is relax and focus on what you do best – running your business!

Continental Message Solution, Inc. is an award-winning domestic call center serving thousands of clients across every industry. We understand how vital customer service is to our clients, and we treat their callers like our own. Coupled with a problem-solving approach, our commitment to quality sets us apart from our competition.

Improve Your Customer Service

Customer retention is vital to your company’s longevity in this highly competitive economy. It is more cost-effective to retain current customers than to acquire new ones. Customers are more likely to explain their issues to a live person than an answering machine, and a customer service call center provides the most cost-effective solution.

Springfield, Missouri Overflow Answering Service

Eliminate repeat calls with our overflow answering services. Our Springfield call center agents can provide information about office hours, holiday schedules, events, and more when you are unavailable or are receiving a large number of calls. Is your company losing business due to lost or missed calls? CMS has a solution for that. Don’t hire additional staff to take your calls; Continental Message Solution’s Springfield call center provides professional answering services to fit your business’s needs. Employing our overflow call center will allow your employees to focus on important tasks, making your business more efficient. CMS will take your calls and deliver them to you as a page, phone call, fax, text message, and more, allowing you to attack tasks as needed.

Benefit from 24-Hour Call Center Coverage

Businesses with after-hours accessibility are the market leaders in the service industry. Our after-hours call center services will make your business available around the clock, increasing your potential for high profits. Every business can use an after-hours call center to allow more flexibility in their business hours to meet client or customer needs. An after-hours answering service can take urgent messages for your company and relay them immediately to you or take a message and send it to you when your office re-opens, depending on your specific criteria.

Businesses of all shapes and sizes can benefit from our 24-hour call center. Constant availability not only builds goodwill amongst customers, who appreciate being able to reach a live person 24 hours a day, but it also increases revenue potential. Instead of only accepting new business during a small window each day, your business can be open 24-7, ready to take on new opportunities whenever they arise.

While cost savings are a significant benefit associated with business process outsourcing, the speed and flexibility gained are equally important. Many tasks you perform manually in your office can be automated or improved using our Springfield call center technology. Improvements like these speed up your response time and ensure that your customers always receive the highest level of service. In addition, utilizing our BPO call center services allows your employees to re-focus on your core business.

Contact Us Today to Learn More

For more information on the telephone answering services and call center solutions we provide in the Springfield, Missouri, area, please contact us online or call a representative at 1-800-369-8908 for a no-obligation quote.

If you’re from Columbia, Kansas CitySt. Louis, or any other city near Springfield, Missouri, you’ve found the right site for professional contact center solutions.

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For more information on our Springfield, Missouri answering services and a no-obligation quote, contact CMS anytime online or call 800.369.8908.