If you need a professional St. Louis answering service, look no further. Our highly trained staff and innovative technology allow us to provide communication services to clients worldwide. All our live answering solutions are 100% customizable and designed to fit your organization’s needs. Whether you need help answering calls after-hours, a 24/7 appointment scheduling call center, or something in between, we’ve got you covered

For industry-specific solutions and detailed descriptions of St. Louis answering services we provide, please explore the tabs below:

We’re proud to offer our trusted live answering and call center outsourcing services throughout St. Louis, Missouri. Available 24/7/365, our St. Louis answering service provides highly trained staff to respond to and relay calls in your organization’s name.

Your 24/7 Answering Service Partner

You’re too busy to answer your phone, but you don’t want to miss any potential customers.

It’s tough enough trying to run a business without having to worry about missed calls and unanswered messages. Not only do you lose out on potential business, but your customers start to feel ignored.

St. Louis phone answering services can help take your calls so that you never miss an important one. With our live telephone answering, message-taking, and call center services, you can focus on what’s important – running your business!

St. Louis Call Center Outsourcing Made Easy

Finding a solution to your call needs is simpler than you think. Working with CMS means you don’t have to worry about hiring employees, setting up equipment, or diverting resources from vital projects. 

We provide a fully managed call center experience at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in St. Louis or dealing with the stress of outsourcing to a foreign company, we handle all your call center needs in the United States. We work as the voice of your business and deliver a wide range of custom call center solutions.

Answering Services Save You Money

Our St. Louis call answering service is an affordable alternative to hiring personnel. Charged in per-second increments, you pay only for the time spent fielding and handling your calls. Instead of paying a secretary or customer service representative by the hour regardless of whether they are needed, we only bill for the time our telephone agents are actively working on your behalf.

An Extension of Your Business

Every organization has unique demands for its call center, and our services are versatile to accommodate them. Whether you need a call center to dispatch emergency service calls overnight or work as a customer service department for your small business, we can tailor our services to meet your needs. All of the call center services we provide in St. Louis are 100% personalized and meant to function as an extension of your operation.

Featured St. Louis Telephone Answering Services

  • Customer Service OutsourcingCustomer service outsourcing from CMS provides businesses with the trained personnel to handle their call volume. By paying our customer service representatives only for the time spent assisting your customers, you can limit your expenses without sacrificing the quality of your service. Staffed by highly trained representatives well versed in customer service standards, our outsourcing solutions provide the quality you demand at a price you can afford.
  • St. Louis Medical Answering Service – Perfect for solo physicians and large practices alike, our St. Louis medical answering service provides live operators to answer patient calls and filter them based on criteria you put into place. Situations requiring immediate attention can be dispatched to your on-call personnel or emergency contact, while non-urgent matters can be held for the office.
  • Small Business Answering Service in St. Louis – If you own or manage a small or midsize business, you probably don’t have the customer service resources available to large enterprises, including telephone support. With CMS answering services for small businesses, you can be sure you’re not missing important communication from clients, vendors, and other vital partners.
  • After-Hours Answering Service – Customers might try to reach your company after your office closes. Instead of relying on voicemail and potentially losing customers to competitors, after-hours answering service from CMS allows you to answer every call live. Our after-hours service can take messages, dispatch technicians, resolve customer service inquiries, and perform various other tasks typically handled by your office staff.
  • Virtual Receptionist – Our live virtual receptionists take incoming calls and respond to inquiries as if they were in your office, as an extension of your business. With several virtual receptionists available, you’ll always have someone attending to calls for your business. This frees you and your employees to work on critical tasks crucial to your company’s success and bottom line without worrying whether routine calls and customer service inquiries are being addressed.

Contact Us Today to Learn More

Continental Message Solution, Inc. is an award-winning domestic call center serving thousands of clients in every industry. We understand how vital customer service is to our clients, and we treat their callers like our own. Coupled with a problem-solving approach, our commitment to quality sets us apart from our competition.

St. Louis, MissouriFor more information on our St. Louis answering service, please contact us anytime online or call a representative at 1-800-369-8908 for a no-obligation quote.

If you’re from Brooklyn, Clayton, East St. Louis, Granite City, Madison, Maplewood, National City, Richmond Heights, University City, Venice, or any other city near St. Louis, Missouri, you’ve found the right site for professional contact center solutions.