If you’re looking for an experienced answering service or call center serving the Billings area, you’ve found the right place. Our advanced technology and top-notch customer support allow us to provide award-winning communication services to clients worldwide.

For details on the industries we serve and Billings phone answering services we provide, please explore the tabs below:

Are you tired of losing business after hours or spending money on unnecessary employees? We can help. In business for nearly five decades, we’re a trusted provider of Billings, Montana answering services and call center services, available 24 hours a day to answer your calls and work as an extension of your organization.

There To Take Your Calls, 24/7

Are you missing essential calls after your office is closed? Need to maintain constant availability?

It’s tough enough trying to run a business without having to worry about missed calls and unanswered messages. Not only do you lose out on potential business, but your customers start to feel ignored.

Our answering service in Billings can help. We offer professional telephone answering and customer service solutions to ensure you never miss another call again. With our live answering service, your calls will be answered by a natural person 24 hours a day, 365 days a year. Plus, we offer call center services that can help take care of all your customer service needs.

Call Center Outsourcing Made Easy

Setting up a call center is easier than you think. Working with CMS means you don’t have to worry about hiring employees, configuring new technology, or taking resources from more pressing projects. 

We offer complete call center solutions at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Billings or dealing with the frustration of outsourcing to a foreign company, we handle all your call center needs in the USA. We work as your organization’s voice and deliver a wide range of custom call center solutions.

Cost-Effective Phone Answering Services

Our Billings call answering service is an inexpensive alternative to handling your calls internally. Hiring staff to cover your telephone answering needs means paying for idle time and dealing with employee headaches. At CMS, we take care of all the personnel management and only bill you for the time we spend fielding your calls.

Designed to Meet Your Needs

When providing call center services on behalf of your company, our goal is to work as an extension of your business. Therefore, every aspect is designed to mirror your existing operation, from how we present ourselves to the steps we take to resolve them. This seamless integration produces a consistent experience for your customers and ensures they always receive the level of service they expect.

Featured Billings, MT Answering Services

  • Customer Service Call CenterYou can achieve better customer support without going over budget. By choosing our call center to provide support on your behalf, you can keep your customers happy and avoid the costs of running an internal call center. Our highly skilled customer service agents work diligently as an extension of your organization and ensure every call made to your business is a pleasant one. Customer service outsourcing from CMS provides friendly staff to answer customer service inquiries on your behalf. Instead of managing an internal customer service department, you can take advantage of our resources and provide superior service at a fraction of the cost. Our customer service agents receive intense training and are skilled at assisting customers as an extension of your business.
  • Billings Medical Answering Service – Working with the healthcare community for more than 50 years, we are an experienced and trusted provider of medical answering services. Utilized by small physician practices and large hospital networks alike, our Billings, MT, medical answering service gives offices the professional personnel they need to handle calls around the clock.
  • Small Business Answering Service in Billings – While big companies have the money to hire full-time customer service staff, most small businesses do not, placing them at a significant disadvantage. With our Billings answering service for small businesses, friendly live operators answer business calls for a fraction of what it would cost to hire an employee. Better yet, we provide trained customer service agents who can help improve relationships and boost customer satisfaction.
  • After-Hours Answering Service – After your office closes, what happens to your phone lines? You could be missing out on new business if you utilize an after-hours recording or voicemail system. Many people will try a different company instead of leaving a voicemail or calling back when your office returns. With after-hours answering service from CMS, you can avoid this situation and have every call answered live.
  • Virtual Receptionist – You’re a busy entrepreneur with a lot on your plate. The last thing you need is to worry about answering the phones all day long. We know you’re passionate about your business and want to help you succeed. That’s why we offer professional live virtual receptionists available 24/7 to answer your calls, schedule appointments, and handle routine phone tasks on your behalf. All you have to do is relax and focus on what you do best – running your business!

Contact Us Today to Learn More

CMS is one of the country’s top providers of outsourced telecommunication services, serving thousands of clients across every industry. From after-hours telephone answering to business process outsourcing, CMS has the technology and knowledge required to develop your communication solution.

We serve customers throughout the state of Montana. If you’re thinking about setting up a telephone answering service or call center for your Billings area business, please get in touch with us anytime online or call a representative at 1-800-369-8908 for a no-obligation quote.

If you’re from Anita, Ballantine, Baseline, Cline, Corinthia, Huntley, Indian Arrow, Laurel, Lockwood, Rimrock, Shepherd, Worden, Yegen, or any other city near Billings, Montana, you’ve found the right spot for premier call center solutions.