If you need a professional Omaha answering service or a 24/7 call center for your Omaha area business, look no further.

Our highly trained staff and innovative technology allow us to provide communication services to clients worldwide. All of our live answering solutions are 100% customizable and designed to fit your organization’s needs. We can help whether you need help answering calls after-hours, a 24/7 appointment scheduling call center, or something in between.

For industry-specific solutions and detailed descriptions of the call center services we provide in Omaha, Nebraska, please explore the tabs below:

We’re happy to offer our trusted answering services and call center outsourcing services throughout Omaha, NE. Available 24-7, our Omaha answering service provides highly trained staff to answer and dispatch calls in your organization’s name.

Answering Your Calls 24 Hours a Day

Are you missing essential calls after your office is closed? Need to maintain constant availability?

Missed calls cost businesses money – a lot of money. It’s been estimated that companies lose $62 billion per year in revenue from missed calls.

Omaha telephone answering services can help take your calls so that you never miss an important one. With our live telephone answering, message-taking, and call center services, you can focus on what’s important – running your business!

Omaha Call Center Outsourcing Made Easy

Setting up a call center is easier than you think. Working with CMS means you don’t have to worry about hiring employees, configuring new technology, or taking resources from more pressing projects. 

We provide complete call center solutions at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Omaha or dealing with the stress of outsourcing to a foreign company, we handle all your call center needs in the United States. We work as your organization’s voice and deliver a wide range of personalized call center solutions.

Inexpensive 24-Hour Answering Service

Unlike hiring your staff, our Omaha call answering service is incredibly inexpensive, allowing you to pay only for the time you need. Instead of paying a secretary or after-hours dispatcher by the hour, our service will enable you to pay by the minute.

Personalized to Meet Your Needs

Our Omaha call center solutions are all built from scratch, designed to coordinate with your operation and meet the demands of your business environment. Agents answer the phones following instructions you put in place, utilizing software programmed to perform your processes. This ensures calls are handled seamlessly as an extension of your business, not as an out-of-touch customer support department.

Featured Omaha, Nebraska Answering Services

  • Customer Service Call CenterOutsourcing to CMS is the perfect solution for businesses looking to maintain top-notch customer service without inflating expenses. When you utilize our experienced customer service agents to handle calls on your behalf, you pay only for the time you need and avoid the high cost of hiring employees. In addition, our team can help your customers place orders, resolve basic technology problems, and carry out other tasks usually handled in your office.
  • Omaha Medical Answering Service – Our Omaha medical answering service gives healthcare professionals an easy and affordable way to keep in contact with their patients 24 hours a day, seven days a week. Fully HIPAA compliant, healthcare answering services from CMS can be utilized after hours, during lunch, or as an overflow solution during high call volume periods.
  • Small Business Answering Service in Omaha – Our Omaha answering service for small businesses is friendly and flexible, made for small companies looking to have their phone calls answered professionally. Small businesses can’t always afford to hire employees or dedicated receptionists; with our answering service, they don’t have to. Instead, our personnel works on their behalf, answering calls in the name of their company and functioning as a direct extension of their office.
  • After-Hours Answering Service – You’re great at what you do, but who answers the phone when the office is closed? Finding someone to answer the phone after hours is not always easy or cost-effective. If you don’t have an answering service, your calls may go unanswered or, worse – to voicemail. This can lead to unhappy customers and lost business. After-hours virtual receptionist services from CMS give you the professional call coverage you need after hours. Our system can handle each call according to your requirements and forward messages via email or text. Our agents can answer these questions, schedule new appointments, and more – all while professionally representing your company.
  • Virtual Receptionist – Our live virtual receptionists take incoming calls and respond to inquiries as if they were in your office, as an extension of your business. With several virtual receptionists available, you’ll always have someone attending to calls for your business. This frees you and your employees to work on critical tasks crucial to your company’s success and bottom line without worrying whether routine calls and customer service inquiries are being addressed.

Contact Us Today to Learn More

CMS is an award-winning domestic call center serving thousands of clients in various industries. We understand how vital customer service is to our clients, and we treat their callers like our own. Coupled with a problem-solving approach, our commitment to quality sets us apart from our competition.

Omaha, NebraskaFor more information on the Omaha answering services and call center solutions we provide in your area, please contact us anytime online or call a representative at 1-800-369-8908 for a no-obligation quote.

If you’re from Bellevue, Bennington, Boys Town, Chalco, Chautauqua, Council Bluffs, La Vista, Papillion, Ralston, or any other city near Omaha, Nebraska, you’ve found the right site for professional contact center solutions.