Look no further if you need a professional answering service or 24/7 call center for your Reno area business. Our highly trained staff and innovative technology allow us to provide communication services to clients worldwide. All of our Reno phone answering services are 100% customizable and designed to fit your organization’s needs. Whether you need help answering calls after-hours or a 24/7 appointment scheduling call center.

For industry-specific solutions and detailed descriptions of the call center services we provide in Reno, Nevada, please explore the tabs below:

We’re proud to offer our trusted live answering and call center services throughout Reno, Nevada. Available 24/7/365, our Reno answering service provides professional staff to answer and dispatch calls in your organization’s name.

There To Take Your Calls, 24/7

You’re too busy to answer your phone, but you don’t want to miss any potential customers.

Missed calls cost businesses money – a lot of money. It’s been estimated that companies lose $62 billion per year in revenue from missed calls.

A Reno, NV telephone answering service can help take your calls so that you never miss an important one. With our live telephone answering, message-taking, and call center services, you can focus on what’s important – running your business!

Reno, Nevada Call Center Outsourcing

Finding a solution to your call needs is simpler than you think. Working with CMS means you don’t have to worry about hiring employees, configuring new technology, or diverting resources from vital projects. 

We offer a fully managed call center experience at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Reno or dealing with the frustration of outsourcing to a foreign company, we handle all your call center needs in the United States. In addition, we work as your organization’s voice and deliver a wide range of custom call center solutions.

Answering Services Save You Money

Our Reno call answering service is an affordable alternative to handling your calls internally. Hiring staff to cover your telephone answering needs means paying for idle time and dealing with employee headaches. At CMS, we provide the staffing and technology and only bill you for the time we spend fielding your calls.

Personalized to Meet Your Needs

When maintaining a call center on behalf of your company, we aim to work as an extension of your business. Therefore, everything is designed to mirror your existing operation, from how we answer calls to the processes we follow to resolve them. This seamless integration creates a consistent experience for your customers and ensures they always receive the level of service they expect.

Featured Reno Answering Services

  • Customer Service Call CenterYou can deliver better customer support without going over budget. By choosing our call center to provide support on your behalf, you can keep your customers happy and avoid the costs of managing an internal call center. Our highly skilled customer service representatives work diligently as an extension of your organization and ensure each call to your business is pleasant and productive. Customer service outsourcing from CMS provides professional staff to handle customer service calls on your behalf. Instead of managing an internal customer service department, you can take advantage of our resources and provide excellent service for a fraction of the cost. Our customer service agents receive intense training and are skilled at working as an extension of your business.
  • Reno Medical Answering Service – Our medical answering service allows physicians and medical groups to remain available to their patients 24 hours a day. Every call is handled per your instructions and answered by a courteous live operator. Fully HIPAA compliant, our answering service for medical practices is trusted by healthcare professionals nationwide.
  • Small Business Answering Service in Reno – Small business answering service from CMS allows even the smallest companies to provide professional customer service. Instead of hiring unnecessary employees to answer your calls, we provide trained operators to answer the phone and work like a receptionist in your office. As a result, you can save money by utilizing our Reno answering services for small businesses while projecting a better image and increasing customer satisfaction.
  • Reno After-Hours Answering Service – What happens to your telephone calls when your office is closed? Are you sending them to voicemail? If so, you could be losing business. Our after-hours answering service ensures that every call made to your business after hours gets answered. When customers can reach a natural person, they’ll be confident their issue is being dealt with and feel less inclined to call your competition.
  • Virtual Receptionist – CMS virtual receptionist services provide live call answering services, so you never miss another call again. Instead, you can focus on the more essential aspects of your business while our virtual receptionists field customer inquiries. All messages will be sent directly to your email or phone, so you can stay connected with customers even when you’re not in the office.

Contact Us Today to Learn More

Continental Message Solution, Inc. is an award-winning domestic call center serving thousands of clients across every industry. We understand how vital customer service is to our clients, and we treat their callers like our own. Coupled with a problem-solving approach, our commitment to quality sets us apart from our competition.

For more information on the telephone answering services and call center solutions we provide in the Reno area, please get in touch with us online or call a representative at 1-800-369-8908 for a no-obligation quote.

If you’re from Sparks, Sun Valley, Verdi, or any other city near Reno, Nevada, you’ve found the right site for 24/7 call center services.