Look no further if you need a dependable, professional answering service or call center for your Manchester, New Hampshire, area business.

Recognized as an industry leader, CMS has provided telephone answering and call center services for over 50 years. Highly trained staff and advanced technical capabilities allow us to offer our services to clients worldwide. Coupled with a problem-solving approach, our unwavering commitment to quality sets us apart from our competition.

For industry-specific solutions and descriptions of the call center services we provide in Manchester, New Hampshire, please explore the tabs below:

CMS is a leading telephone answering service and call center outsourcing vendor proudly serving Manchester, New Hampshire. Available 24/7/365, our Manchester answering service provides courteous staff to answer and handle calls per your instructions.

Answering Your Calls 24/7

You’re too busy to answer your phone, but you don’t want to miss any potential customers.

Missed calls mean missed opportunities. Not being able to answer the phone means losing customers, leads, and sales.

Our phone answering service in Manchester can help. We offer professional telephone answering and customer service outsourcing to ensure you never miss another call again. With our live answering service, your calls will be answered by a natural person 24 hours a day, 365 days a year. Plus, we offer call center services that can help take care of all your customer service needs.

Customer Service Outsourcing Made Easy

Setting up a call center is easier than you think. Working with CMS means you don’t have to worry about training staff, setting up equipment, or diverting resources from vital projects. 

We provide a fully managed call center experience at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Manchester or dealing with the frustration of outsourcing to a foreign company, we handle all your call center needs in the USA. We work as the voice of your business and deliver a wide range of personalized call center solutions.

Inexpensive Telephone Answering

Our Manchester answering service is an affordable alternative to hiring employees. Charged by the minute, you pay only for the time spent answering and handling your calls. So, for example, instead of paying a secretary or overnight dispatcher by the hour, we only bill for the time our telephone agents are actively working on your behalf.

Designed to Meet Your Needs

Our Manchester call center services are not recycled from one client to the next. We understand that every organization has different communication needs, and our services are designed to accommodate them. Whether you need calls filtered and delivered to specific departments, additional instructions based on the time of day, or an intricate call distribution procedure for handling urgent situations, our system can be configured to meet your needs.

Featured Manchester, New Hampshire Answering Services

  • Customer Service OutsourcingDelivering superb customer service can be expensive. Instead of spending your budget on equipment and staffing, why not outsource to our customer service call center? By outsourcing a portion of your call volume to our customer service professionals, you can provide your customers with the level of service they expect without drastically increasing your costs.
  • Manchester Medical Answering Service – Our medical answering service allows doctors and medical groups to remain available to their patients 24 hours a day. Every call is handled per your specifications and answered by a courteous live operator. Fully HIPAA compliant, our answering service for medical offices is trusted by healthcare professionals nationwide.
  • Small Business Answering Service in Manchester – While large companies have the capital to invest in full-time customer service staff, most small businesses do not, placing them at a disadvantage. With our small business answering service, friendly live operators answer calls for a fraction of what it would cost to hire an employee. Better yet, we provide skilled customer service agents who can help improve relationships and boost customer satisfaction.
  • After-Hours Answering Service – You’re great at what you do, but who answers the phone when the office is closed? Finding someone to answer the phone after hours is not always easy or cost-effective. If you don’t have an answering service, your calls may go unanswered or, worse – to voicemail. This can lead to unhappy customers and lost business. After-hours virtual receptionist services from CMS give you the professional call coverage you need after hours. Our system can handle each call according to your requirements and forward messages via email or text. Our agents can answer these questions, schedule new appointments, and more – all while professionally representing your company.
  • Virtual Receptionist – Our live virtual receptionists take incoming calls and respond to inquiries as if they were in your office, as an extension of your business. With several virtual receptionists available, you’ll always have someone attending to calls for your business. This frees you and your employees to work on critical tasks crucial to your company’s success and bottom line without worrying whether routine calls and customer service inquiries are being addressed.

Contact Us Today to Learn More

Serving clients in every imaginable industry, CMS has telephone answering solutions for businesses of all shapes and sizes. Our Manchester, NH, answering services are 100% customizable and designed to fit your organization’s needs. So whether you need assistance dispatching calls after-hours, a 24/7 backup call center for emergencies, or something in between, CMS has you covered.

To learn more about our Manchester answering services and Manchester call center solutions, please get in touch with us online or call a representative at 1-800-369-8908 for a no-obligation quote.

If you’re from Auburn, Bedford, Goffstown, Hooks Crossing, Klondike Corner, Martin, Massabesic, Mountain Base, North Chester, South Hooksett, Wilson, or any other city near Manchester, New Hampshire, you’ve found the right site for professional contact center solutions.