We proudly offer our award-winning New Jersey answering service and call center solutions throughout New Jersey.

24-Hour New Jersey Answering Service

New Jersy Call CenterBusinesses of all shapes and sizes can benefit from our 24-hour New Jersey call center service. Constant availability not only builds goodwill amongst customers, who appreciate being able to reach a live person 24 hours a day, but it also increases revenue potential. Instead of only accepting new business during a small window each day, your business can be open 24-7, ready to take on new opportunities whenever they arise.

For more information about the New Jersey call center and New Jersey answering services we offer in your community, please select a page below:

If you need a New Jersey answering service and your community isn’t listed above, please contact us online or call 1-800-369-8908 for a no-obligation quote. Our services are available worldwide, and we serve clients in many communities that aren’t listed on our website.

For details on the industries we serve and New Jersey answering services we provide, please explore the tabs below:

Are you tired of losing new customers after hours or spending money on unnecessary staff? We’re here to help. In business since 1967, we’re a trusted provider of New Jersey live answering services and call center outsourcing services, available around the clock to handle your calls and work as an extension of your organization.

There To Take Your Calls, 24/7

Are you missing important calls after your office is closed? Need to maintain constant availability?

It’s no secret that businesses must answer the phone to make sales and keep customers happy. But what happens when you’re too busy or there’s no one available to take calls?

Our answering service in New Jersey can help. We offer professional telephone answering and customer service solutions to ensure you never miss another call again. With our live answering service, your calls will be answered by a natural person 24 hours a day, 365 days a year. Plus, we offer call center services that can help take care of all your customer service needs.

Call Center Outsourcing Made Easy

Finding a solution to your call needs is simpler than you think. Working with CMS means you don’t have to worry about training staff, configuring new technology, or taking resources from more pressing projects. 

We provide complete call center solutions at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in New Jersey or dealing with the frustration of outsourcing to a foreign company, we handle all your customer needs in the USA. We work as the voice of your business and deliver a wide range of personalized call center solutions.

Cost-Effective Phone Answering Services

Unlike hiring employees, our New Jersey call answering service is incredibly affordable, allowing you to pay only for the time you need. So instead of paying a receptionist or after-hours on-call employee an hourly wage, our service will enable you to pay by the minute.

Custom Call Center Solutions

When maintaining a call center on behalf of your company, we aim to function as an extension of your business. Therefore, everything is designed to mirror your existing operation, from how we answer calls to the steps we take to resolve them. This seamless integration produces a consistent experience for your customers and ensures they always receive the level of service they expect.

Featured New Jersey Telephone Answering Services

  • Customer Service Call CenterYou can deliver better customer support without breaking the bank. By utilizing our call center to provide support on your behalf, you can keep your customers happy and avoid the expense of running an internal call center. Our highly skilled customer service agents work diligently as an extension of your organization and make sure every call made to your business is a pleasant one. Customer service outsourcing from CMS provides professional staff to answer customer service calls on your behalf. Instead of managing an internal customer service department, you can take advantage of our resources and provide excellent service for a fraction of the cost. All our customer service representatives undergo rigorous training and are skilled at working as an extension of your business.
  • New Jersey Medical Answering Service – Working with the healthcare community for more than 50 years, we are an experienced and trusted provider of medical answering services. Utilized by small physician practices and large hospital networks alike, our medical answering service gives offices the professional staff they need to handle calls around the clock.
  • Small Business Answering Service in New Jersey – While large companies have the money to invest in full-time customer service staff, most small businesses do not, placing them at a significant disadvantage. With our New Jersey small business answering service, courteous live operators answer business calls for a fraction of what it would cost to hire an employee. Better yet, we provide trained customer service agents who can help improve relationships and boost customer satisfaction.
  • After-Hours Answering Service – You’re great at what you do, but who answers the phone when the office is closed? Finding someone to answer the phone after hours is not always easy or cost-effective. If you don’t have an answering service, your calls may go unanswered or, worse – to voicemail. This can lead to unhappy customers and lost business. After-hours virtual receptionist services from CMS give you the professional call coverage you need after hours. Our system can handle each call according to your requirements and forward messages via email or text. Our agents can answer these questions, schedule new appointments, and more – all while professionally representing your company.
  • Virtual Receptionist – You’re a busy entrepreneur with a lot on your plate. The last thing you need is to worry about answering the phones all day long. We know you’re passionate about your business and want to help you succeed. That’s why we offer professional live virtual receptionists available 24/7 to answer your calls, schedule appointments, and handle routine phone tasks on your behalf. All you have to do is relax and focus on what you do best – running your business!

New Jersey Call Center Experience

We have over 50 years of call center and live answering experience with various industries and organizations of all sizes. This experience allows us to design an account that works for you. Agents answer the phones following your specific instructions. This ensures calls are handled as you want as if you were answering the phone personally. CMS is not just an answering service but an extension of your business.

Improve Your Customer Service

Good customer service is all about bringing customers back. Using our New Jersey call center customer services increases the possibility of customers passing positive feedback about your business to others, who may try the product or service you offer for themselves and become repeat customers. Our call center services will assist your customers and ensure they are delighted with your company.

If you’re a good salesperson, you can sell anything to anyone. But if your schedule does not fit your customers’ needs, you may never have the opportunity. Our 24-hour New Jersey answering services will ensure that you can provide them with service around the clock.