Look no further if you need a professional answering service or 24-hour call center for your Newark, New Jersey, business.

Our highly trained staff and innovative technology allow us to provide communication services to clients worldwide. In addition, our live answering solutions are 100% customizable and designed to fit your organization’s needs. So we’ve got you covered whether you need help answering calls after hours, a 24/7 appointment scheduling call center, or something in between.

For industry-specific solutions and detailed descriptions of the call center services we provide in Newark, New Jersey, please explore the tabs below:

Newark Answering Service

CMS is a leading phone answering service and call center outsourcing vendor proudly serving Newark, New Jersey. Available 24/7/365, our Newark answering service provides professional staff to answer and handle calls per your specifications.

Your 24/7 Answering Service Partner

You’re too busy to answer your phone, but you don’t want to miss any potential customers.

Missed calls mean missed opportunities. Not being able to answer the phone means losing customers, leads, and sales.

Newark telephone answering services can help take your calls so that you never miss an important one. With our live telephone answering, message-taking, and call center services, you can focus on what’s important – running your business!

Call Center Outsourcing Made Easy

Finding a solution to your call needs is simpler than you think. Working with CMS means you don’t have to worry about training staff, setting up equipment, or diverting resources from vital projects. 

We offer a fully managed call center experience at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Newark or dealing with the stress of outsourcing to a foreign company, we handle all your call center needs in the United States. In addition, we work as your organization’s voice and deliver a wide range of custom call center solutions.

Increase Profits by Reducing Costs

Staffing internal phone coverage can be an expensive distraction. With our Newark phone answering service, we take care of the training and staffing, and our agents only bill your account while actively answering on your behalf. As a result, you can avoid unnecessary headaches and increase profitability by eliminating the expense of hiring additional employees.

Personalized to Meet Your Needs

Our Newark call center solutions are all built from scratch, designed to fuse with your operation and meet the demands of your business environment. Agents answer the phones following instructions you put in place, utilizing software programmed to perform your processes. This ensures calls are handled seamlessly as an extension of your business, not as an aloof customer service department.

Featured Newark Answering Services

  • Customer Service Call CenterDelivering superb customer service can be expensive. Instead of spending your budget on equipment and staffing, why not utilize our customer service call center? By outsourcing a portion of your calls to our customer service professionals, you can give your customers the type of service they expect without drastically increasing your costs.
  • Newark Medical Answering Service – Working with the healthcare community for nearly five decades, we are an experienced and trusted provider of medical answering services. Utilized by small physician practices and large hospital networks alike, our medical answering service gives offices the trained personnel they need to take calls around the clock.
  • Small Business Answering Service – Small business answering service from CMS allows even the smallest companies to provide professional customer service. Instead of hiring additional employees to handle your calls, we provide trained operators to answer the phone and function as a receptionist in your office. By utilizing our Newark answering services for small businesses, you can save money while projecting a better image and increasing customer satisfaction.
  • Newark, NJ After-Hours Answering Service – If a caller contacts your business after hours and reaches an automated system, they’ll likely hang up and try another company. So instead of losing this business to your competition, why not answer every call live? By utilizing after-hours telephone answering from CMS, you can have your calls answered whenever your office is closed, ensuring a live person greets every customer.
  • Virtual Receptionist – With CMS virtual receptionists working for you 24/7, you’ll never have to worry about missing an important call again. Our live agents can always answer your customer’s questions and concerns. Plus, we provide a wide range of messaging options so that you can stay connected with customers no matter where you are.

Contact Us to Learn More

Continental Message Solution, Inc. (CMS) is an award-winning domestic call center serving thousands of clients in various industries. We understand how vital customer service is to our clients, and we treat their callers like our own. Coupled with a problem-solving approach, our commitment to quality sets us apart from our competition.

For more information on the telephone answering services and call center solutions we provide in the Newark, NJ, area, please contact us online or call a representative at 1-800-369-8908 for a no-obligation quote.

If you’re from East Newark, Harrison, Irvington, Keamy, Maplewood, Orange, Roseville, South Orange, Union, or any other city near Newark, New Jersey, you’ve found the right site for professional contact center solutions.