Are you searching for an Albuquerque answering service? Then, you’ve come to the right place!

Our expert staff and superior technology allow us to provide our answering services to customers anywhere in the world. From small business virtual receptionist solutions to large corporate hotlines, we have the knowledge and experience to manage your communication needs.

For information on the Albuquerque, New Mexico answering services we provide, explore the links below:

We’re proud to offer our trusted telephone answering and call center services throughout Albuquerque, New Mexico. Available 24/7/365, our Albuquerque answering service provides courteous operators to answer and relay calls in your organization’s name.

Answering Your Calls 24/7

Are you missing important calls after your office is closed? Need to maintain constant availability?

Missed calls cost businesses money – a lot of money. It’s been estimated that companies lose $62 billion per year in revenue from missed calls.

An Albuquerque call answering service from CMS is the perfect solution for your business. We offer live telephone answering services 24/7, 365 days a year, so you can focus on what you’re good at – running your business. Our experienced customer service professionals will handle all your callers professionally and make each customer feel appreciated.

Customer Service Outsourcing Made Easy

Finding a solution to your call needs is simpler than you think. Working with CMS means you don’t have to worry about training staff, setting up equipment, or taking resources from more pressing projects. 

We offer a fully managed call center experience at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Albuquerque or dealing with the frustration of outsourcing to a foreign company, we handle all your call center needs in the USA. We work as the voice of your business and deliver a wide range of personalized call center solutions.

Answering Services Save You Money

Staffing internal phone coverage can be an expensive distraction. With Albuquerque phone answering services from CMS, we take care of the training and staffing, and our agents only bill your account while actively answering on your behalf. As a result, you can avoid unnecessary headaches and increase profitability by eliminating the expense of hiring additional employees.

An Extension of Your Business

The call center services we offer in Albuquerque are not generic solutions. We understand that each organization has different call center needs, and our services are designed to accommodate them. Whether you need certain calls routed to specific personnel, additional instructions based on the time of day, or an intricate call relaying procedure for handling urgent situations, our system can be configured to meet your needs.

Featured Albuquerque Telephone Answering Services

  • Albuquerque Customer Service Call CenterOutsourcing to CMS is the perfect solution for businesses looking to offer professional customer service without increasing costs. When you utilize our professional customer service agents to answer calls on your behalf, you pay only for the time you need and avoid the high cost of hiring employees. In addition, our team can help your customers place orders, solve basic technical issues, and perform other routine tasks usually handled by your office staff.
  • Albuquerque Medical Answering Service – Working with the healthcare community for nearly five decades, we are an experienced and trusted provider of medical answering services. Utilized by small physician practices and large hospital networks alike, our medical answering service gives offices the professional staff they need to handle calls around the clock.
  • Small Business Answering Service in Albuquerque – Our Albuquerque small business answering service is friendly and flexible, made for small companies wanting to project a professional image. Small businesses can’t always afford to hire employees or dedicated receptionists; with our answering service, they don’t have to. Our personnel works on their behalf, answering live in the name of their business and functioning as an extension of their office.
  • After-Hours Answering Service – You’re great at what you do, but who answers the phone when the office is closed? Finding someone to answer the phone after hours is not always easy or cost-effective. If you don’t have an answering service, your calls may go unanswered or, worse – to voicemail. This can lead to unhappy customers and lost business. After-hours virtual receptionist services from CMS give you the professional call coverage you need after hours. Our system can handle each call according to your requirements and forward messages via email or text. Our agents can answer these questions, schedule new appointments, and more – all while professionally representing your company.
  • Virtual Receptionist – Our live virtual receptionists take incoming calls and respond to inquiries as if they were in your office, as an extension of your business. With several virtual receptionists available, you’ll always have someone attending to calls for your business. This frees you and your employees to work on critical tasks crucial to your company’s success and bottom line without worrying whether routine calls and customer service inquiries are being addressed.

Contact Us Today to Learn More

At CMS, we treat your customers as our own. Our highly trained agents are an extension of your business, handling calls as if they were in your office. In addition, our Albuquerque answering services are 100% customizable and can be designed specifically for your organization. With over 50 years of experience working with clients across the country and New Mexico, we’ve developed call center solutions for businesses of all shapes and sizes that consistently exceed our customers’ expectations.

Albuquerque, New MexicoIf you’re considering a telephone answering service or call center for your Albuquerque area business, we would love to speak with you. You can request a no-obligation quote online or call 1-800-369-8908 to speak with a representative.

If you’re from Bernalillo, Corrales, Los Lunas, Los Ranchos de Albuquerque, North Valley, Peralta, Rio Rancho, South Valley, Valencia, or any other city near Albuquerque, New Mexico, you’ve found the right spot for top-tier live answering services.