We are proud to offer our award-winning New York call center and New York answering services throughout the state of New York (NY).

New York call center experience

New York call center, New York answering servicesWe have over 40 years of call center and live answering experience with various industries and organizations of all sizes. This experience gives us the flexibility to design an account that works for you.  Agents answer the phones following your specific instructions. This ensures calls are handled the way you want, as if you’re answering the phone directly.  CMS is not just the answering service, but an extension of your business.

24×7 New York call center solutions

If you’re a good salesperson, you can sell anything to anyone. But if your schedule does not fit the needs of your customers that determines whether or not you’ll ever be able to sell that person anything else. Our 24 hour New York calling center and 24 hour New York answering services will make sure that you are available to provide them with service around the clock.

Our New York Call Centers and New York Answering Services:

If you need a New York call center and your community isn’t listed above, please contact us any time online or call 1-800-369-8908 for a no obligation quote. Our services are available worldwide and we serve clients in many communities that aren’t listed on our website.

For details on the industries we serve and New York answering services we provide, please explore the tabs below:

Overflow New York call center

Overflow New York call center services from CMS provides your organization with assistance during periods of high call volume. Instead of forcing callers to wait for an available operator, excess calls are routed to live operators who are ready to assist. Faster service increases your customer satisfaction and reduces the stress placed on your existing office staff. With our overflow call center open 24 hours a day, 365 days a year, we’re guaranteed to be available whenever you need us.

After hours New York answering services

Businesses with after hours accessibility are the market leaders in the service industry. Our New York after hours answering service will make your business available 24 hours increasing your potential for high profits. Every business can use an after hours call center to allow more flexibility in their business hours to meet client or customer needs.

Excellent customer service

Good customer service is all about bringing customers back. Using our New York call center customer services increases the possibility of customers passing positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers. Our New York call center services will assist your customers to ensure that they are completely satisfied with your company.