We are proud to offer our award-winning New York call center and New York answering services throughout the state of New York (NY).

New York Answering Service Experience

New York call center, New York answering servicesWe have over 50 years of call center and live answering experience with various industries and organizations of all sizes. This experience gives us the flexibility to design an account that works for you.  Agents answer the phones following your specific instructions. This ensures calls are handled the way you want, as if you’re answering the phone directly.  CMS is not just the answering service, but an extension of your business.

24/7 New York Call Center Services

If you’re a good salesperson, you can sell anything to anyone. But if your schedule does not fit the needs of your customers that determines whether or not you’ll ever be able to sell that person anything else. Our 24 hour New York calling center and 24 hour New York answering services will make sure that you are available to provide them with service around the clock.

Our New York Call Centers and New York Answering Services:

If you need a New York call center and your community isn’t listed above, please contact us any time online or call 1-800-369-8908 for a no obligation quote. Our services are available worldwide and we serve clients in many communities that aren’t listed on our website.

For details on the industries we serve and New York answering services we provide, please explore the tabs below:

CMS is a leading live answering service and virtual receptionist vendor proudly serving New York. Available 24/7, our New York answering service provides trained personnel to answer and handle calls per your instructions.

Your 24/7 Answering Service Partner

Are you missing important calls after your office is closed? Need to maintain constant availability?

Missed calls mean missed opportunities. Not being able to answer the phone means losing customers, leads, and sales.

Our answering service in New York can help take your calls so that you never miss an important one. With our live telephone answering, message-taking, and call center services, you can focus on what’s important – running your business!

Call Center Outsourcing Made Easy

Setting up a call center is easier than you think. Working with CMS means you don’t have to worry about training staff, setting up equipment, or taking resources from more pressing projects. 

We provide complete call center solutions at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in New York or dealing with the stress of outsourcing to a foreign company, we handle all your call center needs in the United States. We work as the voice of your business and deliver a wide range of personalized call center solutions.

Cost-Effective Phone Answering Services

Our New York call answering service is an inexpensive alternative to handling your calls internally. Hiring staff to accommodate your telephone answering needs means paying for idle time and dealing with employee headaches. At CMS, we handle all personnel management and only bill you for the time you need.

Custom Call Center Solutions

At CMS, there’s no such thing as a standard call center setup. All of our solutions are built from scratch. If you have a cloud-based application, we can upload data directly and save you countless hours of data entry. If you have office staff qualifying inbound leads during the day, our after-hours call center can replicate their script and interface with the same web-based software. However you are doing things internally, our New York call center solutions can be used to support and enhance your efforts.

Featured New York Answering Services

  • Customer Service OutsourcingYou can deliver superior customer support without going over budget. By utilizing our call center to provide support on your behalf, you can keep your customers happy and avoid the expense of running an internal call center. Our highly trained customer service agents work diligently as an extension of your organization and make sure each call made to your business is a pleasant one. Customer service outsourcing from CMS provides professional staff to handle customer service inquiries on your behalf. Instead of running an internal customer service department, you can take advantage of our resources and provide superior service for a fraction of the cost. All our customer service agents undergo intense training and are skilled at working as an extension of your business.
  • New York Medical Answering Service – Perfect for single physicians and large practices alike, our medical answering service allows live operators to answer patient calls and filter them based on the criteria you put into place. Calls requiring immediate attention can be dispatched to your on-call doctor or emergency contact, while non-urgent calls can be held for the office.
  • Small Business Answering Service in New York – Our small business answering service is friendly and flexible, made for small companies looking to have their phone lines answered professionally. Small businesses can’t always afford to hire employees or dedicated receptionists; with our answering service, they don’t have to. Instead, our personnel works on their behalf, answering calls in the name of their business and working as a direct extension of their office.
  • After-Hours Answering Service – When your office closes for the day, what happens to your phone lines? You could be missing out on new business if you utilize an after-hours recording or voicemail system. Many callers will try a different company instead of leaving a voicemail or calling back when your office returns. With after-hours answering service from CMS, you can avoid this problem and have every call answered live.
  • Virtual Receptionist – With CMS virtual receptionists working for you 24/7, you’ll never have to worry about missing an important call again. Our live agents can always answer your customer’s questions and concerns. Plus, we provide a wide range of messaging options so that you can stay connected with customers no matter where you are.

New York Overflow Answering Service

Overflow New York call center services from CMS assist your organization during periods of high call volume. Instead of forcing callers to wait for an available operator, excess calls are routed to live operators who are ready to assist. Faster service increases customer satisfaction and reduces the stress on your existing office staff. In addition, with our overflow call center open 24 hours a day, 365 days a year, we’re guaranteed to be available whenever you need us.

New York After-Hours Answering Service

Businesses with after-hours accessibility are the market leaders in the service industry. Our New York after-hours answering service will make your business available around the clock, increasing your potential for higher profits. Every business can use an after-hours answering service to allow more flexibility in their business hours to meet client or customer needs.

Provide Excellent Customer Service

Good customer service is all about bringing customers back. Using our New York call center customer services increases the possibility of customers passing positive feedback about your business to others, who may then try the product or service you offer themselves and become repeat customers. Our New York call center services will assist your customers and ensure they are delighted with your company.