If you’re looking for a professional New York City telephone answering service or call center serving the New York Metropolitan Area, you’ve found the right place. Our advanced technology and superior customer support allow us to provide our award-winning services to clients worldwide.

For more details on the industries we serve and answering services we provide to New York area businesses, please explore the boxes below:

We’re proud to offer our trusted answering services and call center outsourcing services throughout New York, New York. Available 24 hours per day, our New York City answering service provides courteous operators to answer and dispatch calls in your organization’s name.

Your 24-Hour Answering Service Partner

Are you missing important calls after your office is closed? Need to maintain constant availability?

It’s tough enough trying to run a business without having to worry about missed calls and unanswered messages. Not only do you lose out on potential business, but your customers start to feel ignored.

New York City telephone answering services can help take your calls so that you never miss an important one. With our live telephone answering, message-taking, and call center services, you can focus on what’s important – running your business!

NYC Customer Service Outsourcing Made Easy

Finding a solution to your call needs is simpler than you think. Working with CMS means you don’t have to worry about training staff, configuring new technology, or taking resources from more pressing projects. 

We offer complete call center solutions at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in New York City or dealing with the frustration of outsourcing to a foreign company, we handle all your call center needs in the USA. We work as your organization’s voice and deliver a wide range of custom call center solutions.

Increase Profits by Reducing Costs

Unlike hiring your staff, our New York City phone answering service is incredibly affordable, allowing you to pay only for the time you need. So instead of paying a receptionist or after-hours on-call employee an hourly wage, our service will enable you to pay by the minute.

Personalized to Meet Your Needs

When maintaining a call center on behalf of your company, our goal is to function as an extension of your business. Therefore, everything is designed to mirror your existing operation, from how we answer calls to the processes we follow to resolve them. This seamless integration results in a consistent customer experience and ensures they always receive the level of service they expect.

Featured NYC Answering Services

• Customer Service Call Center – Offering excellent customer service can be expensive. Instead of spending your budget on equipment and staffing, why not outsource to our customer service call center? By outsourcing some of your calls to our customer service professionals, you can give your customers the support they expect without drastically increasing costs.
• New York City Medical Answering Service – Serving medical offices of all sizes and across every specialty, from pediatricians to oncologists, our medical answering service provides courteous receptionists to answer and dispatch calls based on urgency. Available 24-7, our medical answering service can be utilized after hours, during the day, or whenever your office needs relief.
• Small Business Answering Service in New York City – Our New York City answering service for small businesses allows small companies to provide quality customer service on par with larger, more established firms. Instead of using precious capital on office employees or receptionists, small businesses can utilize our 24-hour answering service to manage telephone calls, allocating resources to more pressing needs. This helps them grow their business without sacrificing customer satisfaction or professionalism.
• After-Hours Answering Service – What happens to your telephone calls when your office is closed? Are you sending them to voicemail? If so, you could be losing business. Our after-hours answering service ensures that every call made to your office after hours gets answered. When customers can reach a real person, they’ll be confident their issue is being dealt with and feel less inclined to try another company.
• Virtual Receptionist – Our live virtual receptionists take incoming calls and respond to inquiries as if they were in your office, as an extension of your business. With several virtual receptionists available, you’ll always have someone attending to calls for your business. This frees you and your employees to work on critical tasks crucial to your company’s success and bottom line without worrying whether routine calls and customer service inquiries are being addressed.

Continental Message Solution is one of the country’s top providers of outsourced telecommunication services, serving thousands of clients across every industry. From small office virtual receptionist services to large corporate customer service hotlines, CMS has the technology and experience to develop your communication solutions.

New York City Overflow Answering Service

Eliminate repeat calls with our overflow call center services. Our New York City call center agents can provide information about office hours, holiday schedules, events, and more when you are unavailable or are receiving a large number of calls. Is your company losing business due to lost or missed calls? CMS has a solution for that.

Don’t hire additional staff to take your calls. Continental Message Solution’s New York City call center provides professional answering services to fit your business’s needs. Employing our overflow call center will allow your employees to focus on essential tasks, making your business more efficient. CMS will take your calls and deliver them to you by page, phone call, fax, or text message, allowing you to attack tasks as needed.

New York City After-Hours Answering Service

Businesses with after-hours accessibility are the market leaders in the service industry. Our after-hours answering services will make your business available around the clock, increasing your potential for high profits. Every business can use an after-hours answering service to allow more flexibility in their business hours to meet client or customer needs. An after-hours answering service in NYC can take urgent messages for your company and relay them immediately to you or take a message and send it to you when your office re-opens, depending on your specific criteria.

Contact Us Today to Learn More

Businesses of all shapes and sizes can benefit from our 24-7 call center. Constant availability not only builds goodwill amongst customers, who appreciate being able to reach a live person 24 hours a day, but it also increases revenue potential. Instead of only accepting new business during a small window each day, your business can be open 24-7, ready to take on new opportunities whenever they arise.

If you’re considering setting up a call center or live telephone answering service for your New York City business, please get in touch with us online or call a representative at 1-800-369-8908.

If you’re from Bridgeport, Bronx, Brooklyn, Danbury, Edison, Ewing, Manhattan, Middletown, Milford, Newark, Norwalk, Queens, Stamford, Staten Island, Stratford, Trenton, Union, Wayne, White Plains, Yonkers, or any other city in the New York Metropolitan Area, you’ve found the right place for premier call center solutions.

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