Are you searching for a Rochester, New York, answering service or Rochester call center? Then, you’ve come to the right place!

Our expert staff and superior technology allow us to provide call center services to customers worldwide. From small business answering services to large corporate hotlines, we have the knowledge and experience to manage your communication needs.

For information on the answering and call center services we provide in the Rochester, New York, area, explore the links below:

CMS is a leading phone answering service and call center vendor proudly serving Rochester, New York. Available 24/7, our Rochester answering service provides professional personnel to answer and handle calls per your instructions.

There To Take Your Calls, 24/7

You’re too busy to answer your phone, but you don’t want to miss any potential customers.

It’s no secret that businesses must answer the phone to make sales and keep customers happy. But what happens when you’re too busy or there’s no one available to take calls?

Rochester telephone answering services can help take your calls so that you never miss an important one. With our live telephone answering, message-taking, and call center services, you can focus on what’s important – running your business!

Rochester Call Center Outsourcing

Finding a solution to your call needs is simpler than you think. Working with CMS means you don’t have to worry about training staff, configuring new technology, or diverting resources from vital projects. 

We offer a fully managed call center experience at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Rochester or dealing with the stress of outsourcing to a foreign company, we handle all your call center needs in the United States. We work as your organization’s voice and deliver a wide range of personalized call center solutions.

Answering Services Save You Money

Our phone answering service in Rochester is an affordable alternative to hiring personnel. Charged by the minute, you pay only for the time spent answering and handling your calls. Instead of paying a secretary or customer service rep by the hour, regardless of whether they are needed, we only bill for the time our operators are actively working on your behalf.

Designed to Meet Your Needs

With CMS, you never have to settle for a cookie-cutter solution. If you have a cloud-based application, we can upload data to it directly and eliminate the need for manual data entry. If you have office staff qualifying inbound leads during the day, our after-hours call center can reproduce their script and interface with the same web-based software. However you are doing things internally, our Rochester call center solutions can be used to support and enhance your efforts.

Featured Rochester, NY Answering Services

• Customer Service Outsourcing – Offering excellent customer service has its costs. Instead of spending your budget on equipment and employees, why not utilize our customer service call center? By outsourcing some of your calls to our customer service professionals, you can give your customers the support they demand without making drastic capital expenditures.
• Rochester Medical Answering Service – Perfect for solo physicians and large practices alike, our Rochester, NY medical answering service provides live operators to answer patient calls and filter them based on criteria you put into place. Calls requiring immediate attention can be dispatched to your on-call doctor or emergency contact, while non-urgent matters can be held for the next business day.
• Small Business Answering Service in Rochester – If you own or manage a small or midsize business, you probably don’t have the customer service resources available to large enterprises, including telephone support. With CMS call answering services for small businesses, you can be sure you’re not missing important communication from clients, vendors, and other vital partners.
• Rochester After-Hours Answering Service – You’re great at what you do, but who answers the phone when the office is closed? Finding someone to answer the phone after hours is not always easy or cost-effective. If you don’t have an answering service, your calls may go unanswered or, worse – to voicemail. This can lead to unhappy customers and lost business. After-hours virtual receptionist services from CMS give you the professional call coverage you need after hours. Our system can handle each call according to your requirements and forward messages via email or text. Our agents can answer these questions, schedule new appointments, and more – all while professionally representing your company.
• Virtual Receptionist – You’re a busy entrepreneur with a lot on your plate. The last thing you need is to worry about answering the phones all day long. We know you’re passionate about your business and want to help you succeed. That’s why we offer professional live virtual receptionists available 24/7 to answer your calls, schedule appointments, and handle routine phone tasks on your behalf. All you have to do is relax and focus on what you do best – running your business!

Contact Us Today to Learn More

At CMS, we treat your customers as our own. Our highly trained agents are an extension of your business, handling calls as if they were in your office. In addition, our Rochester answering services are 100% customizable and can be designed specifically for your organization. With over 50 years of experience working with clients across the country, we’ve developed call center solutions for businesses of all shapes and sizes and consistently exceed our customers’ expectations.

If you’re considering a telephone answering service or call center for your Rochester area business, we would love to speak with you. You can request a no-obligation quote online or call 1-800-369-8908 to speak with a representative.

If you’re from Batavia, Brockport, Canandaigua, Fairport, Geneseo, Geneva, Greece, Irondequoit, Newark, Webster,  or any other city near Rochester, New York, you’ve found the right spot for top-tier call center solutions.