We are proud to offer our award-winning North Carolina answering services and call center solutions throughout North Carolina.

North Carolina Call Center Experience

North Carolina call centerWe have over 50 years of call center and live answering experience with various industries and organizations, big and small. This experience allows us to design an account that works for you. Agents answer the phones following your specific instructions. This ensures calls are handled as you want, as if you were answering the phone directly. CMS is not just an answering service but an extension of your business.

For more information about the North Carolina call centers and North Carolina answering services we offer in your community, please select a page below:

If you need a North Carolina call center and your community isn’t listed above, please get in touch with us online or call 1-800-369-8908 for a no-obligation quote. Our services are available worldwide, and we serve clients in many communities that aren’t listed on our website.

For details on the industries we serve and North Carolina answering services we provide, please explore the tabs below:

Our North Carolina live answering service and call center solutions provide you with professional agents who are available 24/7 to answer your calls and handle them based on your instructions. And unlike hiring employees, we’re only paid while actively taking calls on your behalf.

Your 24/7 Answering Service Partner

You’re too busy to answer your phone, but you don’t want to miss any potential customers.

Missed calls mean missed opportunities. Not being able to answer the phone means losing customers, leads, and sales.

Our call center in North Carolina can help. We offer professional telephone answering and customer service outsourcing to ensure you never miss another call again. With our live answering service, your calls will be answered by a natural person 24 hours a day, 365 days a year. Plus, we offer call center services that can help take care of all your customer service needs.

North Carolina Call Center Outsourcing

Setting up a call center is easier than you think. Working with CMS means you don’t have to worry about training staff, setting up equipment, or taking resources from more pressing projects. 

We offer complete call center solutions at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in North Carolina or dealing with the frustration of outsourcing to a foreign company, we handle all your call center needs in the United States. We work as the voice of your business and deliver a wide range of custom call center solutions.

Inexpensive Telephone Answering

Unlike hiring your staff, our North Carolina call answering service is incredibly cost-effective, allowing you to pay only for the needed time. So instead of paying a secretary or after-hours dispatcher an hourly wage, our service will enable you to pay by the minute.

An Extension of Your Business

When providing call center services on behalf of your company, our goal is to function as an extension of your business. Therefore, everything is designed to mirror your existing operation, from how we present ourselves to the processes we follow to resolve them. This seamless integration produces a consistent experience for your customers and ensures they always receive the level of service they expect.

Featured North Carolina Answering Services

  • Customer Service OutsourcingOutsourcing customer service to CMS provides businesses with trained personnel to handle their call volume. By paying our customer service call center only for the time spent helping your callers, you can limit your expenses without impacting the quality of your service. Staffed by highly trained representatives well versed in customer service standards, our outsourcing solutions provide the quality you demand at a rate you can afford.
  • North Carolina Medical Answering Service – Serving medical offices of all sizes and across every specialty, from pediatricians to oncologists, our medical answering service provides courteous receptionists to answer and relay calls based on your specifications. Available 24-7, our medical answering service can be utilized after hours, during the day, or whenever your office needs relief.
  • Small Business Answering Service in North Carolina – If you own or manage a small or midsize business, you probably don’t have the customer service resources available to large enterprises, including telephone support. With CMS call answering services for small businesses, you can be sure you’re not missing important communication from clients, vendors, and other vital partners.
  • After-Hours Answering Service – You’re great at what you do, but who answers the phone when the office is closed? Finding someone to answer the phone after hours is not always easy or cost-effective. If you don’t have an answering service, your calls may go unanswered or, worse – to voicemail. This can lead to unhappy customers and lost business. After-hours virtual receptionist services from CMS give you the professional call coverage you need after hours. Our system can handle each call according to your requirements and forward messages via email or text. Our agents can answer these questions, schedule new appointments, and more – all while professionally representing your company.
  • Virtual Receptionist – CMS virtual receptionist services provide live call answering services, so you never miss another call again. Instead, you can focus on the more essential aspects of your business while our virtual receptionists field customer inquiries. All messages will be sent directly to your email or phone, so you can stay connected with customers even when you’re not in the office.

Improve Your Customer Service

Good customer service is all about bringing customers back. Using our North Carolina call center customer services increases the possibility of customers passing positive feedback about your business to others, who may then try the product or service you offer themselves and become repeat customers. Our call center services will assist your customers and ensure they are delighted with your company.

Maintain 24-Hour Availability

If you’re a good salesperson, you can sell anything to anyone. But if your schedule does not fit your customers’ needs, you may never have the opportunity. Our 24-hour North Carolina call center and 24-hour North Carolina answering services will ensure that you can provide them with service around the clock.