If you’re searching for a live answering service or call center for your Charlotte area business, search no further. As an award-winning call center, CMS provides high-quality answering services to clients across every industry. From healthcare to property management, manufacturing to real estate, CMS has experience in every business segment imaginable and has the resources to serve businesses large and small. With highly trained staff and advanced technology, our call center services can be delivered anywhere in the world.

For industry-specific services and descriptions of the Charlotte, North Carolina, answering services we provide, explore the tabs below:

Our Charlotte live answering service and call center solutions provide you with skilled operators who are available 24/7 to field your calls and handle them based on your instructions. And unlike hiring employees, we’re only paid while actively taking calls on your behalf.

There To Take Your Calls, 24/7

Are you missing important calls after your office is closed? Need to maintain constant availability?

It’s tough enough trying to run a business without having to worry about missed calls and unanswered messages. Not only do you lose out on potential business, but your customers start to feel ignored.

Our answering service in Charlotte can help. We offer professional telephone answering and customer service solutions to ensure you never miss another call again. With our live answering service, your calls will be answered by a real person 24 hours a day, 365 days a year. Plus, we offer call center services that can help take care of all your customer service needs.

Call Center Outsourcing Made Easy

Finding a solution to your call needs is simpler than you think. Working with CMS means you don’t have to worry about training staff, configuring new technology, or taking resources from more pressing projects. 

We provide complete call center solutions at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Charlotte or dealing with the frustration of outsourcing to a foreign company, we handle all your call center needs in the United States. We work as the voice of your business and deliver a wide range of custom call center solutions.

Answering Services Save You Money

An hourly secretary is paid regardless of whether they are actively working. Our Charlotte answering service is a more cost-effective solution, allowing you to pay only for the time spent handling your calls. Available in affordable packages, our telephone answering service makes it easy for Charlotte businesses to maintain a professional phone presence.

Custom Call Center Solutions

With CMS, you never have to settle for a cookie-cutter solution. If you have an online CRM application, we can upload data directly and save countless hours of data entry. If you have daytime staff qualifying inbound leads, our after-hours team can reproduce their script and interface with the same web-based software. However you are doing things internally, our Charlotte call center solutions can be used to support and enhance your efforts.

Featured Charlotte Answering Services

  • Customer Service Call CenterOffering superb customer service has its costs. Instead of spending your budget on infrastructure and employees, why not outsource to our customer service call center? By outsourcing a portion of your call volume to our customer service professionals, you can give your customers the level of service they demand without drastically increasing your costs.
  • Charlotte Medical Answering Service – Serving medical offices of all sizes and across every specialty, from solo physicians to obstetricians, our medical answering service provides courteous receptionists to filter and relay calls based on your specifications. Available around the clock, our medical answering service can be utilized after hours, during the day, or whenever your office needs coverage.
  • Small Business Answering Service in Charlotte – Our answering service for small businesses allows small companies to provide quality customer service on par with more prominent, established firms. Instead of using precious capital on office employees or receptionists, small businesses can utilize our 24-hour answering service to handle phone calls, allocating resources to more pressing needs. This helps them grow their business without sacrificing customer service or professionalism.
  • After-Hours Answering Service – After your office closes, what happens to your phone lines? You could be missing out on new business if you utilize an after-hours recording or voicemail system. Many customers will try a different company instead of leaving a voicemail or calling back when your office returns. With after-hours answering service from CMS, you can avoid this situation and have every call answered live.
  • Virtual Receptionist – Our live virtual receptionists take incoming calls and respond to inquiries as if they were in your office, as an extension of your business. With several virtual receptionists available, you’ll always have someone attending to calls for your business. This frees you and your employees to work on critical tasks crucial to your company’s success and bottom line without worrying whether routine calls and customer service inquiries are being addressed.

Contact Us Today to Learn More

Recognized as an industry leader, CMS has provided telephone answering and call center services for over 50 years. Each of our telephone answering services is 100% customizable and designed to fit your organization’s needs. So whether you need a virtual assistant for your budding small business or a complaint hotline for an established multi-state corporation, we’ve got you covered.

Charlotte, North CarolinaTo learn more about our Charlotte call center solutions and Charlotte answering services, please get in touch with us online or call 1-800-369-8908 for a no-obligation quote.

If you’re from Belmont, Concord, Cramerton, Derita/Statesville, Harrisburg, Huntersville, Matthews, Mint Hill, Pineville, or any other city near Charlotte, North Carolina, you’ve found the right site for 24/7 call center services.