If you’re looking for an experienced Durham, North Carolina answering service or call center serving the Durham area, you’ve found the right place. Our advanced technology and top-notch customer support allow us to provide award-winning communication services to clients worldwide.

For details on the industries we serve and Durham answering services we provide, please explore the tabs below:

Our Durham, NC, telephone answering service and call center outsourcing solutions provide you with highly trained agents who are available 24/7/365 to field your calls and handle them per your specifications. And unlike hiring staff, we’re only paid while actively taking calls on your behalf.

Answering Your Calls 24 Hours a Day

Are you missing calls after your office is closed? Need to maintain constant availability?

Missed calls mean missed opportunities. Not being able to answer the phone means losing customers, leads, and sales.

Durham answering services can help take your calls so that you never miss an important one. With our live telephone answering, message-taking, and call center services, you can focus on what’s important – running your business!

Call Center Outsourcing Made Easy

Setting up a call center is easier than you think. Working with CMS means you don’t have to worry about hiring employees, setting up equipment, or taking resources from more pressing projects. 

We offer a fully managed call center experience at CMS, handling everything from technology to staffing. We work as your organization’s voice and deliver a wide range of custom call center solutions. So, instead of setting up an in-house call center in Durham or dealing with the stress of outsourcing to a foreign company, we handle all your call center needs in the United States.

Answering Services Save You Money

Our Durham phone answering service is an affordable alternative to handling your calls in-house. Hiring personnel to cover your telephone answering needs means paying for idle time and dealing with employee headaches. At CMS, we deal with all personnel management and only bill you for the time we spend fielding your calls.

Personalized to Meet Your Needs

When maintaining a call center on behalf of your company, our goal is to work as an extension of your business. Therefore, every aspect is designed to mirror your existing operation, from how we present ourselves to the processes we follow to resolve them. This seamless integration produces a consistent customer experience and ensures they always receive the level of service they expect.

Featured Durham Answering Services

  • Customer Service Call CenterYou can improve customer service without breaking the bank. By choosing our call center to provide support on your behalf, you can keep your customers happy and avoid the costs of managing an internal call center. Our highly skilled customer service agents work diligently as an extension of your organization and make sure every call made to your business is a pleasant one. Customer service outsourcing from CMS provides friendly staff to answer customer service inquiries on your behalf. Instead of managing an internal customer service department, you can take advantage of our resources and provide excellent service for a fraction of the cost. All our customer service representatives undergo intense training and are skilled at assisting customers as an extension of your business.
  • Durham Medical Answering Service – Our medical answering service gives healthcare professionals an easy and affordable way to stay in touch with their patients 24 hours a day, seven days a week. Fully HIPAA compliant, healthcare answering services from CMS can be utilized after hours, during lunch, or as an overflow solution during high call volume periods.
  • Small Business Answering Service in Durham, NC – While large companies have the capital to hire full-time customer service departments, most small businesses do not, placing them at a significant disadvantage. With our Durham small business answering service, friendly live operators answer calls for a fraction of what it would cost to hire an employee. Better yet, we provide trained customer service professionals who can help improve relationships and boost customer satisfaction.
  • After-Hours Answering Service – If a caller contacts your business after hours and reaches a voicemail system, they’ll likely hang up and try another company. Instead of losing this business to your competition, why not have every call answered live? By utilizing after-hours telephone answering from CMS, you can have your calls answered whenever you are out of the office, ensuring a live person greets every customer.
  • Virtual Receptionist – With CMS virtual receptionists working for you 24/7, you’ll never have to worry about missing an important call again. Our live agents can always answer your customer’s questions and concerns. Plus, we provide a wide range of messaging options so that you can stay connected with customers no matter where you are.

Contact Us Today to Learn More

Continental Message Solution is one of the country’s top providers of outsourced telecommunication services, serving thousands of clients in many industries. From after-hours telephone answering to business process outsourcing, CMS has the technology and knowledge required to develop your communication solution.

If you’re thinking about setting up a telephone answering service or call center for your Durham area business, please get in touch with us online or call a representative at 1-800-369-8908 for a no-obligation quote.

If you’re from Apex, Carrboro, Cary, Chapel Hill, or any other city near Durham, North Carolina, you’ve found the right spot for premier call center solutions.