Look no further if you need a professional answering service or a 24/7 call center for your Fayetteville area business. Our highly trained staff and innovative technology allow us to provide communication services to clients worldwide. In addition, all of our Fayetteville answering services are 100% customizable and designed to fit your organization’s needs, whether you need help answering calls after-hours, a 24/7 appointment scheduling call center, or something in between.

For industry-specific solutions and detailed descriptions of our call-answering services in Fayetteville, North Carolina, please explore the tabs below:

Our Fayetteville, North Carolina, live answering service and call center outsourcing solutions provide you with skilled agents available 24/7/365 to answer your calls and handle them based on your instructions. And unlike hiring staff, we’re only paid while actively taking calls on your behalf.

There To Take Your Calls, 24/7

Are you missing calls after your office is closed? Need to maintain constant availability?

It’s no secret that businesses must answer the phone to make sales and keep customers happy. But what happens when you’re too busy or there’s no one available to take calls?

Our answering service in Fayetteville can help. We offer professional telephone answering and customer service outsourcing to ensure you never miss another call again. With our live answering service, your calls will be answered by a natural person 24 hours a day, 365 days a year. Plus, we offer call center services that can help take care of all your customer service needs.

Call Center Outsourcing Made Easy

Setting up a call center is easier than you think. Working with CMS means you don’t have to worry about training staff, setting up equipment, or diverting resources from vital projects. 

We offer complete call center solutions at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Fayetteville or dealing with the stress of outsourcing to a foreign company, we handle all your call center needs in the USA. We work as the voice of your business and deliver a wide range of custom call center solutions.

Answering Services Save You Money

Maintaining internal phone coverage can be an expensive distraction. With our Fayetteville answering service, we take care of the training and staffing, and our agents only bill your account while actively answering on your behalf. As a result, you can prevent unnecessary headaches and increase profitability by eliminating the cost of hiring additional staff.

An Extension of Your Business

Our Fayetteville call center solutions are all built from scratch, designed to mesh with your operation and meet the demands of your business environment. Agents answer the phones following instructions you put in place, using software configured to perform your processes. This ensures calls are handled seamlessly as an extension of your business, not as an aloof customer support department.

Featured Fayetteville, NC Answering Services

  • Customer Service Call CenterCMS customer service outsourcing provides businesses with the professional personnel they need to handle their calls. By paying our customer service call center only for the time spent talking to your callers, you can limit your expenses without sacrificing your service quality. Staffed by highly trained representatives well versed in customer service standards, our outsourcing solutions provide the quality you require at a price you can afford.
  • Fayetteville Medical Answering Service – Built for single physicians and large practices alike, our Fayetteville medical answering service provides live operators to answer patient calls and filter them based on criteria you put into place. Situations requiring immediate attention can be dispatched to your on-call personnel or emergency contact, while non-urgent matters can be held for the office.
  • Fayetteville Small Business Answering Service – Our small business answering service is friendly and flexible for small businesses looking to project a professional image. Small companies can’t always afford to hire employees or dedicated receptionists; with our answering service, they don’t have to. Instead, our staff works on their behalf, answering live in the name of their business and working as a direct extension of their office.
  • After-Hours Answering Service – If a customer tries to contact your business after hours and reaches a voicemail system, they’ll likely hang up and try another company. Instead of losing this business to your competition, why not answer every call live? By utilizing after-hours telephone answering from CMS, you can have your calls answered whenever you are out of the office, ensuring a live person greets every customer.
  • Virtual Receptionist – Our live virtual receptionists take incoming calls and respond to inquiries as if they were in your office, as an extension of your business. With several virtual receptionists available, you’ll always have someone attending to calls for your business. This frees you and your employees to work on critical tasks crucial to your company’s success and bottom line without worrying whether routine calls and customer service inquiries are being addressed.

Contact Us Today to Learn More

Continental Message Solution, Inc. is an award-winning domestic call center serving thousands of clients in various industries. We understand how vital customer service is to our clients, and we treat their callers like our own. Coupled with a problem-solving approach, our commitment to quality sets us apart from our competition.

For more information on the telephone answering services and call center solutions we provide in the Fayetteville area, please get in touch with us online or call a representative at 1-800-369-8908 for a no-obligation quote.

If you’re from Eastover, Fort Bragg, Hope Mills, or any other city near Fayetteville, North Carolina, you’ve found the right site for professional contact center solutions.