Look no further if you need a dependable, professional answering service or call center for your Greensboro area business. Recognized as an industry leader, CMS has provided telephone answering and call center services for over 50 years. Highly trained staff and advanced technical capabilities allow us to offer our services to clients worldwide. Coupled with a problem-solving approach, our unwavering commitment to quality sets us apart from our competition.

For industry-specific solutions and descriptions of our answering services in Greensboro, North Carolina, please explore the tabs below:

Are you tired of losing business after hours or spending money on unnecessary staff? We can help. In business for nearly five decades, we’re a leading provider of Greensboro, North Carolina, answering services and call center outsourcing services, available around the clock to answer your calls and work as an extension of your business.

Answering Your Calls 24 Hours a Day

Are you missing calls after your office is closed? Need to maintain constant availability?

Missed calls mean missed opportunities. Not being able to answer the phone means losing customers, leads, and sales.

Our Greensboro telephone answering service can help take your calls so that you never miss an important one. With our live telephone answering, message-taking, and call center services, you can focus on what’s important – running your business!

Customer Service Outsourcing Made Easy

Finding a solution to your call needs is simpler than you think. Working with CMS means you don’t have to worry about training staff, setting up equipment, or taking resources from more pressing projects. 

We offer complete call center solutions at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Greensboro or dealing with the frustration of outsourcing to a foreign company, we handle all your call center needs in the United States. We work as your organization’s voice and deliver a wide range of personalized call center solutions.

Cost-Effective Phone Answering Services

Maintaining internal phone coverage can be an expensive distraction. With Greensboro phone answering services from CMS, we handle the training and staffing, and our agents only bill your account while actively working on your behalf. As a result, you can avoid unnecessary headaches and increase profitability by eliminating the cost of hiring additional staff.

Personalized to Meet Your Needs

Our answering service in Greensboro is not “one-size-fits-all.” We understand that each organization has unique communication needs, and our services are designed to accommodate them. Whether you need certain calls routed to specific personnel, processes that change based on your office hours, or an intricate call distribution procedure for handling urgent concerns, our system can be configured to meet your needs.

Featured Greensboro Answering Services

  • Customer Service OutsourcingOutsourcing to CMS is the perfect solution for businesses looking to provide top-notch customer service without increasing costs. When you utilize our experienced customer service staff to handle calls on your behalf, you pay only for the time you need and avoid the high cost of hiring employees. In addition, our team can help your customers place orders, solve basic technical issues, and carry out other routine tasks typically managed by your office staff.
  • Greensboro Medical Answering Service – Ideal for solo physicians and large practices alike, our Greensboro medical answering service provides live operators to answer patient calls and filter them based on criteria you put into place. Calls requiring immediate attention can be relayed to your on-call doctor or emergency contact, while non-urgent matters can be held for the office.
  • Small Business Answering Service – While large companies have the money to hire full-time customer service departments, most small businesses do not, placing them at a considerable disadvantage. With our Greensboro answering service for small businesses, friendly live operators answer business calls for a fraction of what it would cost to hire an employee. Better yet, we provide trained customer service agents who can help improve relationships and enhance customer satisfaction.
  • Greensboro After-Hours Answering Service – What happens to your phone lines after your office closes? You may miss out on new business if you utilize an after-hours recording or voicemail system. Many people will try a different company instead of leaving a voicemail or calling back when your office returns. With after-hours answering service from CMS, you can avoid this situation and have every call answered live.
  • Virtual Receptionist – You’re a busy entrepreneur with a lot on your plate. The last thing you need is to worry about answering the phones all day long. We know you’re passionate about your business and want to help you succeed. That’s why we offer professional live virtual receptionists available 24/7 to answer your calls, schedule appointments, and handle routine phone tasks on your behalf. All you have to do is relax and focus on what you do best – running your business!

Contact Us Today to Learn More

Serving clients in every imaginable industry, CMS has live-answering solutions for businesses of all shapes and sizes. Our telephone answering services are 100% customizable and designed to fit your organization’s needs. CMS has you covered whether you need assistance dispatching calls after-hours, a backup call center for emergencies, or something in between.

Greensboro Answering ServiceTo learn more about our Greensboro answering services and Greensboro call center solutions, please get in touch with us online or call a representative at 1-800-369-8908 for a no-obligation quote.

If you’re from East White Oak, Fairfield, Guilford, Latham Town, Lindley Park, Mt. Zion, North Hyde Park, Oakgrove, Rocky Knoll, or any other city near Greensboro, North Carolina, you’ve found the right site for professional contact center solutions.