Are you searching for a Raleigh answering service? Then, you’ve come to the right place!

Our expert staff and superior technology allow us to provide call center services to customers worldwide. From small business answering services to large corporate hotlines, we have the knowledge and experience to manage your communication needs.

For information on the call center and answering services we provide in the Raleigh, North Carolina, area, explore the links below:

Based in the Midwest United States and serving clients worldwide, we are proud to provide Raleigh phone answering services and call center outsourcing solutions that help organizations maintain a professional telephone presence without the expense of hiring additional employees. 

There To Take Your Calls, 24/7

Are you missing calls after your office is closed? Need to maintain constant availability?

It’s tough enough trying to run a business without having to worry about missed calls and unanswered messages. Not only do you lose out on potential business, but your customers start to feel ignored.

Our Raleigh answering service can help take your calls so that you never miss an important one. With our live telephone answering, message-taking, and call center services, you can focus on what’s important – running your business!

Raleigh, NC Call Center Outsourcing Made Easy

Setting up a call center is easier than you think. Working with CMS means you don’t have to worry about hiring employees, configuring new technology, or taking resources from more pressing projects. 

We offer a fully managed call center experience at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Raleigh or dealing with the frustration of outsourcing to a foreign company, we handle all your call center needs in the USA. We work as the voice of your business and deliver a wide range of personalized call center solutions.

Increase Profits by Reducing Costs

An hourly receptionist is paid regardless of whether they are talking on the phone. Our answering service in Raleigh provides a more cost-effective solution, allowing you to pay only for the time spent handling your calls. Available in affordable packages, our call answering service makes it easy for Raleigh businesses to manage their calls professionally.

Personalized to Meet Your Needs

Every organization has unique call center needs, and our solutions are versatile to accommodate them. Whether you need a call center to schedule appointments after hours or work as a customer service department for your small business, we can tailor our services to meet your needs. All the call center services we provide in Raleigh are 100% customizable and designed to serve as an extension of your business.

Featured Raleigh Telephone Answering Services

  • Customer Service OutsourcingOffering superb customer service has its costs. Instead of blowing your budget on equipment and employees, why not outsource to our customer service call center? By outsourcing a portion of your calls to our customer service professionals, you can provide your customers with the level of service they demand without making drastic capital expenditures.
  • Raleigh Medical Answering Service – Serving medical offices of all sizes and across every specialty, from pediatricians to oncologists, our medical answering service provides friendly receptionists to answer and dispatch calls based on urgency. Available around the clock, our medical answering service can be utilized after hours, during the day, or whenever your office needs relief.
  • Small Business Answering Service in Raleigh – Small business answering from CMS allows even the smallest companies to provide professional customer service. Instead of hiring excess employees to handle your calls, we offer skilled operators to answer the phone and work like a receptionist in your office. By utilizing our Raleigh answering services for small businesses, you can save money while projecting a polished image and improving customer satisfaction.
  • After-Hours Answering Service – If a caller contacts your business after hours and reaches an automated system, they’ll likely hang up and try another company. Instead of losing this business to your competition, why not answer every call live? By utilizing after-hours telephone answering from CMS, you can have your calls answered whenever your office is closed, ensuring a live person greets every customer.
  • Virtual Receptionist – You’re a busy entrepreneur with a lot on your plate. The last thing you need is to worry about answering the phones all day long. We know you’re passionate about your business and want to help you succeed. That’s why we offer professional live virtual receptionists available 24/7 to answer your calls, schedule appointments, and handle routine phone tasks on your behalf. All you have to do is relax and focus on what you do best – running your business!

Contact Us Today to Learn More

At CMS, we treat your customers as our own. Our highly trained agents are an extension of your business, handling calls as if they were in your office. Our Raleigh answering services are 100% customizable and can be designed specifically for your organization. With over 50 years of experience working with clients across the country, we’ve developed call center solutions for businesses of all shapes and sizes and consistently exceed our customers’ expectations.

Raleigh, North CarolinaIf you’re considering a telephone answering service or call center for your Raleigh area business, we would love to speak with you. You can request a no-obligation quote online or call 1-800-369-8908 to speak with a representative.

If you’re from Apex, Cary, Clayton, Durham, Garner, Holly Springs, Knightdale, Morrisville, Wake Forest, Wendall, or any other city near Raleigh, North Carolina, you’ve found the right spot for top-tier call center solutions.