If you’re searching for a live Winston-Salem answering service or Winston-Salem call center for your business, search no further.

As an award-winning call center, CMS provides high-quality answering services to clients in every industry. From healthcare to property management, manufacturing to real estate, CMS has experience in every business segment imaginable and has the resources to serve businesses large and small. Our call center services can be delivered worldwide with highly trained staff and advanced technology.

For industry-specific services and descriptions of the Winston-Salem answering services we provide, explore the tabs below:

CMS is a leading live answering service and call center outsourcing vendor proudly serving Winston-Salem, North Carolina.

Available 24 hours a day, our Winston-Salem answering service provides courteous personnel to answer and handle calls per your specifications.

Answering Your Calls 24 Hours a Day

Are you missing calls after your office is closed? Do you need to maintain constant availability?

It’s tough enough trying to run a business without having to worry about missed calls and unanswered messages. Not only do you lose out on potential business, but your customers start to feel ignored.

Winston-Salem telephone answering services can help take your calls so that you never miss an important one. With our live telephone answering, message-taking, and call center services, you can focus on what’s important – running your business!

Customer Service Outsourcing Made Easy

Setting up a call center is easier than you think. Working with CMS means you don’t have to worry about training staff, setting up equipment, or diverting resources from vital projects. 

We provide complete call center solutions at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Winston-Salem or dealing with the frustration of outsourcing to a foreign company, we handle all your call center needs in the USA. We work as the voice of your business and deliver a wide range of personalized call center solutions.

Answering Services Save You Money

Our Winston-Salem call answering service is an affordable alternative to hiring personnel. Charged by the minute, you pay only for the time spent fielding and handling your calls. Instead of paying a receptionist or customer service representative by the hour, regardless of whether they are utilized, we only bill for the time our staff is actively working on your behalf.

Custom Call Center Solutions

When providing call center services on behalf of your company, we aim to function as an extension of your business. Therefore, every aspect is designed to mirror your existing operation, from how we answer calls to the steps we take to resolve them. This seamless integration results in a consistent customer experience and ensures they always receive the level of service they expect.

Featured Winston-Salem Phone Answering Services

  • Customer Service OutsourcingProviding excellent customer service has its costs. Instead of blowing your budget on infrastructure and staffing, why not utilize our customer service call center? By outsourcing some of your calls to our customer service professionals, you can give your customers the type of service they demand without making drastic capital expenditures.
  • Winston-Salem Medical Answering Service – Built for solo physicians and large practices alike, our Winston-Salem medical answering service provides live operators to answer patient calls and filter them based on criteria you put into place. Calls requiring immediate attention can be relayed to your on-call personnel or emergency contact, while non-urgent calls can be held for the office.
  • Small Business Answering Service in Winston-Salem – Our Winston-Salem answering service for small businesses is friendly and flexible, made for small businesses wanting to project a professional image. Small companies can’t always afford to hire employees or dedicated receptionists; with our answering service, they don’t have to. Instead, our staff works on their behalf, answering calls in the name of their company and functioning as a direct extension of their office.
  • After-Hours Answering Service – You’re great at what you do, but who answers the phone when the office is closed? Finding someone to answer the phone after hours is not always easy or cost-effective. If you don’t have an answering service, your calls may go unanswered or, worse – to voicemail. This can lead to unhappy customers and lost business. After-hours virtual receptionist services from CMS give you the professional call coverage you need after hours. Our system can handle each call according to your requirements and forward messages via email or text. Our agents can answer these questions, schedule new appointments, and more – all while professionally representing your company.
  • Virtual Receptionist – With CMS virtual receptionists working for you 24/7, you’ll never have to worry about missing an important call again. Our live agents can always answer your customer’s questions and concerns. Plus, we provide a wide range of messaging options so that you can stay connected with customers no matter where you are.

Recognized as an industry leader, CMS has provided telephone answering and call center services for over 50 years. Each of our telephone answering services is 100% customizable and designed to fit your organization’s needs. So we’ve got you covered if you need a virtual assistant for your budding small business or a complaint hotline for an established multi-state corporation.

Winston-Salem, North Carolina Call Center

Customer retention is vital to your company’s longevity in this highly competitive economy. It is more cost-effective to retain current customers than to acquire new ones. Customers are more likely to explain their issues to a live person than an answering machine, and a customer service call center provides the most cost-effective solution. The Winston-Salem call center services we provide are unlike any other call center services you will find today.

You choose when to forward your telephone lines to us, allowing you to use us during times of high call volume with our overflow Winston-Salem call center, as an after-hours Winston-Salem call center, or we can answer your calls 24-7 with our 24-hour Winston-Salem call center. In addition, urgent messages can be sent immediately via text, page, email, fax, or a direct call to the appropriate personnel.

To ensure each issue is handled quickly, each call will continue to be dispatched until someone is reached. Keep your customers satisfied by providing professional customer service 24/7.

We Can Answer When Your Lines are Busy

Eliminate repeat calls with our overflow call center services. Our Winston-Salem call center agents can provide information about office hours, holiday schedules, events, and more when you are unavailable or are receiving a large number of calls. Is your company losing business due to lost or missed calls? CMS has a solution for that. Don’t hire additional staff to take your calls. CMS’s Winston-Salem call center provides professional answering services to fit your business’s needs. Employing our overflow call center will allow your employees to focus on essential tasks, making your business more efficient. In addition, we can deliver messages and notifications to you by email, text message, phone call, and more.

Benefit from 24-Hour Availability

Businesses with after-hours accessibility are the market leaders in the service industry. Our after-hours answering service will make your business available around the clock, increasing your potential for higher profits. Every business can use an after-hours call center to allow more flexibility in their business hours to meet client or customer needs. An after-hours answering service can take urgent messages for your company and relay them immediately to you or take a message and send it to you when your office re-opens, depending on your specific criteria.

Businesses of all shapes and sizes can benefit from our 24-hour call center. Constant availability not only builds goodwill amongst customers, who appreciate being able to reach a live person 24 hours a day, but it also increases revenue potential. Instead of only accepting new business during a small window each day, your business can be open 24-7, ready to take on new opportunities whenever they arise.

Call Center Answering Service Benefits

While cost savings are a significant benefit associated with business process outsourcing, the speed and flexibility gained are equally important. Many tasks you perform manually in your office can be automated or improved using our Winston-Salem call center technology. Improvements like these speed up your response time and ensure that your customers always receive the highest level of service. In addition, utilizing our BPO call center services allows your employees to re-focus on your core business.

Streamline Communication with Automated Answering Services

At CMS, we understand the importance of efficient and reliable communication systems for your business. That’s why we offer state-of-the-art automated answering services, including Interactive Voice Response (IVR) and Auto Attendant systems. Our automated solutions provide a seamless and professional experience for your callers, ensuring their needs are addressed promptly and accurately.

With our IVR and Auto Attendant systems, you can customize call routing, greetings, and menu options based on your specific business requirements. Whether you need to provide information, route calls to the appropriate departments, or offer self-service options, our automated answering services are designed to enhance customer satisfaction and optimize your call center operations.

Contact Us Today to Learn More

To learn more about our Winston-Salem call center solutions and Winston-Salem answering services, please contact us online or call 1-800-369-8908 for a no-obligation quote.

If you’re from Clemmons, High Point, Kernersville, Lewisville, Thomasville, or any other city near Winston-Salem, North Carolina, you’ve found the right site for 24/7 call center services.

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