If you’re searching for a live answering service or call center for your Fargo, North Dakota, area business, search no further. As an award-winning call center, CMS provides high-quality answering services to clients in every industry.

From healthcare to property management, manufacturing to real estate, CMS has experience in every business segment imaginable and has the resources to serve businesses large and small. With highly trained staff and advanced technology, our call center services can be delivered anywhere in the world.

For industry-specific services and descriptions of the Fargo answering services we provide, explore the tabs below:

Located in the Midwest and serving customers worldwide, we are proud to provide Fargo phone answering services and call center solutions that help organizations maintain a professional telephone presence without the expense of hiring additional personnel. 

Answering Your Calls 24 Hours a Day

Are you missing important calls after your office is closed? Need to maintain constant availability?

It’s tough enough trying to run a business without having to worry about missed calls and unanswered messages. Not only do you lose out on potential business, but your customers start to feel ignored.

Our call center in Fargo can help. We offer professional telephone answering and customer service solutions to ensure you never miss another call again. With our live answering service, your calls will be answered by a real person 24/7, 365 days a year. Plus, we offer call center services that can help take care of all your customer service needs.

Call Center Outsourcing Made Easy

Setting up a call center is easier than you think. Working with CMS means you don’t have to worry about training staff, configuring new technology, or taking resources from more pressing projects. 

We offer complete call center solutions at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Fargo or dealing with the stress of outsourcing to a foreign company, we handle all your call center needs in the USA. We work as your organization’s voice and deliver a wide range of personalized call center solutions.

Increase Profits by Reducing Costs

Unlike hiring staff, our Fargo call answering service is incredibly cost-effective, allowing you to pay only for the time you need. Instead of paying a receptionist or after-hours dispatcher by the hour, our service allows you to pay by the minute.

Custom Call Center Solutions

Every business has unique demands for its call center, and our solutions are versatile to accommodate them. Whether you need a call center to schedule appointments after hours or work as a customer service department for your small business, our services can meet your needs. All the call center services we provide in Fargo are 100% personalized and meant to serve as an extension of your operation.

Featured Fargo Telephone Answering Services

• Customer Service Outsourcing – You can improve customer service without breaking the bank. By utilizing our call center to provide support on your behalf, you can keep your customers happy and avoid the costs of running an internal call center. Our highly skilled customer service representatives work diligently as an extension of your organization and ensure every call to your business is pleasant and productive. Customer service outsourcing from CMS provides friendly staff to handle customer service inquiries on your behalf. Instead of managing an internal customer service department, you can take advantage of our resources and provide excellent service at a fraction of the cost. Our customer service representatives receive rigorous training and are skilled at working as an extension of your business.
• Fargo Medical Answering Service – Built for single physicians and large practices alike, our medical answering service allows live operators to answer patient calls and filter them based on the criteria you put into place. Calls requiring immediate attention can be dispatched to your on-call personnel or emergency contact, while non-urgent calls can be held for the office.
• Small Business Answering Service in Fargo – Our small business answering service allows small companies to provide quality customer service on par with larger, more established firms. Instead of using precious capital on office employees or receptionists, small businesses can utilize our 24-hour answering service to manage telephone calls, allocating funds to more pressing needs. This helps them grow their business without sacrificing customer service or professionalism.
• After-Hours Answering Service – What happens to your telephone calls when your office is closed? Are you sending them to voicemail? If so, you may be losing business. Our after-hours answering service ensures that every call made to your company after hours gets answered. When customers can reach a real person, they’ll be confident their issue is being dealt with and feel less inclined to call your competition.
• Virtual Receptionist – With CMS virtual receptionists working for you 24/7, you’ll never have to worry about missing an important call again. Our live agents can always answer your customer’s questions and concerns. Plus, we provide a wide range of messaging options so that you can stay connected with customers no matter where you are.

Contact Us Today to Learn More

Recognized as an industry leader, CMS has provided telephone answering and call center services for over 50 years. Each of our telephone answering services is 100% customizable and designed to fit your organization’s needs. Whether you need a virtual assistant for your budding small business or a complaint hotline for an established multi-state corporation, we’ve got you covered.

To learn more about our Fargo call center solutions and answering services, please contact us online or call 1-800-369-8908 for a no-obligation quote.

If you’re from Anderson Park, Briarwood, Dilworth, Glyndon, Fife, Finkle, Frontier, Moorhead, North River, Oakport, Pinkham, Reile’s Acres, West Fargo, Willow Park, or any other city near Fargo, North Dakota, you’ve found the right site for 24/7 call center services.