We are proud to offer our award-winning Ohio call center and Ohio answering services throughout the state of Ohio.

Ohio Call Center Experience

We have over 50 years of call center and live answering experience across every industry. This experience allows us to design an account that works for you. Agents answer the phones following your specific instructions. This ensures calls are handled as if you were answering the phone directly. CMS is not just an answering service but an extension of your business.

For more information about the answering services we offer in your community, please select a page below:

If you need an Ohio call center and your community isn’t listed above, please contact us online or call 1-800-369-8908 for a no-obligation quote. Our call center services are available worldwide, and we serve clients in many communities that aren’t listed on our website.

We provide full outsourcing services to businesses and customize each of our services to meet your business’s needs. We can handle any inbound call volume and have developed our call center services as a complete outsourcing center.

Browse the links below to learn more about our services and the industries we serve:

Are you tired of losing new customers after hours or spending money on unnecessary employees? We can help. In business since 1967, we’re a leading provider of Ohio telephone answering services and call center services, available 24/7 to answer your calls and work as an extension of your business.

Answering Your Calls 24 Hours a Day

Are you missing calls after your office is closed? Need to maintain constant availability?

It’s tough enough trying to run a business without having to worry about missed calls and unanswered messages. Not only do you lose out on potential business, but your customers start to feel ignored.

Ohio answering services can help take your calls so that you never miss an important one. With our live telephone answering, message-taking, and call center services, you can focus on what’s important – running your business!

Customer Service Outsourcing Made Easy

Setting up a call center is easier than you think. Working with CMS means you don’t have to worry about hiring employees, configuring new technology, or taking resources from more pressing projects. 

We offer a fully managed call center experience at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Ohio or dealing with the stress of outsourcing to a foreign company, we handle all your call center needs in the United States. We work as the voice of your business and deliver a wide range of personalized call center solutions.

Increase Profits by Reducing Costs

Our call-answering services in Ohio are an inexpensive alternative to hiring personnel. Charged in per-second increments, you pay only for the time spent answering and handling your calls. So instead of paying a receptionist or customer service rep by the hour, regardless of whether they are needed, we only bill for the time we actively work on your behalf.

Personalized to Meet Your Needs

Our solutions are flexible to accommodate the unique needs of each organization. Whether you need a call center to dispatch emergency service calls overnight or work as a customer service department for your small business, we can tailor our services to meet your needs. All the call center services we provide in Ohio are 100% customizable and designed to serve as an extension of your business.

Featured Ohio Answering Services

  • Customer Service OutsourcingYou can achieve better customer service without going over budget. By choosing our call center to provide support on your behalf, you can keep your customers happy and avoid the expense of managing an internal call center. Our highly skilled customer service agents work diligently as an extension of your organization and ensure each call to your business is pleasant and productive. Customer service outsourcing from CMS provides professional staff to answer customer service inquiries on your behalf. Instead of managing an internal customer service department, you can take advantage of our resources and provide superior service for a fraction of the cost. Our customer service representatives receive intense training and are skilled at working as an extension of your business.
  • Ohio Medical Answering Service – Ideal for solo physicians and large practices alike, our medical answering service allows live operators to answer patient calls and filter them based on the criteria you put into place. Calls requiring immediate attention can be dispatched to your on-call personnel or emergency contact, while non-urgent calls can be held for the office.
  • Small Business Answering Service in Ohio – Small business answering service from CMS allows even the smallest companies to provide professional customer service. Instead of hiring unnecessary employees to assist with your calls, we offer skilled operators to answer the phone and function as a receptionist in your office. As a result, you can save money by utilizing our Ohio answering services for small businesses while projecting a better image and improving customer satisfaction.
  • After-Hours Answering Service – After your office closes, what happens to your phone lines? You could be missing out on new business if you utilize an after-hours recording or voicemail system. Many callers will try a different company instead of leaving a voicemail or calling back when your office returns. With after-hours answering service from CMS, you can avoid this situation and have every call answered live.
  • Virtual Receptionist – With CMS virtual receptionists working for you 24/7, you’ll never have to worry about missing an important call again. Our live agents can always answer your customer’s questions and concerns. Plus, we provide a wide range of messaging options so that you can stay connected with customers no matter where you are.

Improve Customer Service & Sales

Good customer service is all about bringing customers back. Using our Ohio call center customer services increases customer satisfaction and positive word of mouth. Our call center services will assist your customers and ensure they are delighted with your company.

If you’re a good salesperson, you can sell anything to anyone. But if your schedule does not fit your customers’ needs, you may never have the opportunity. Our 24-hour Ohio call center and 24-hour Ohio call center services will ensure that you can provide them with service around the clock.

Overflow Ohio Call Center

Overflow Ohio call center services from CMS assist your organization during high call volume periods. Instead of forcing callers to wait for an available operator, excess calls are routed to live operators who are ready to assist. Faster service increases customer satisfaction and reduces the stress on your existing office staff. In addition, with our overflow call center open 24 hours a day, 365 days a year, we’re guaranteed to be available whenever you need us.

After Hours Ohio Call Center

Businesses with after-hours accessibility are the market leaders in the service industry. Our after-hours Ohio call center will allow your business to be available 24 hours, increasing your potential for high profits. In addition, every business can use an after-hours call center to allow more flexibility in their business hours to meet client or customer needs.

Contact Us Today to Learn More

For more information on our call center Ohio answering services and a no-obligation quote, contact CMS anytime online or call 800.369.8908.