If you are looking for a professional Akron call center or telephone Akron answering service serving your area, you’ve found the right place. Our advanced technology and superior customer support allow us to provide our award-winning call center services to clients worldwide.

For more details on the industries we serve and the communication services we offer, please explore the tabs below:

Based in the Midwest United States and serving clients worldwide, we are proud to provide Akron phone answering services and call center solutions that help organizations maintain a professional telephone presence without the cost of hiring additional personnel. 

Answering Your Calls 24 Hours a Day

Are you missing essential calls after your office is closed? Need to maintain constant availability?

It’s no secret that businesses must answer the phone to make sales and keep customers happy. But what happens when you’re too busy or there’s no one available to take calls?

Our call center in Akron can help. We offer professional telephone answering and customer service solutions to ensure you never miss another call again. With our live answering service, your calls will be answered by a natural person 24 hours a day, 365 days a year. Plus, we offer call center services that can help take care of all your customer service needs.

Call Center Outsourcing Made Easy

Setting up a call center is easier than you think. Working with CMS means you don’t have to worry about hiring employees, setting up equipment, or taking resources from more pressing projects. 

We provide a fully managed call center experience at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Akron or dealing with the stress of outsourcing to a foreign company, we handle all your call center needs in the United States. We work as your organization’s voice and deliver a wide range of personalized call center solutions.

Answering Services Save You Money

Unlike hiring staff, our Akron answering service is incredibly affordable, allowing you to pay only for the time you use. So instead of paying a secretary or after-hours dispatcher an hourly wage, our service will enable you to pay by the minute.

Custom Call Center Solutions

Our Akron call center services are not recycled from one client to the next. We understand that each organization has different call center needs, and our services are designed to accommodate them. Whether you need certain calls routed to specific personnel, processes that change based on your office hours, or an intricate call dispatching procedure for handling emergencies, our system can be configured to meet your needs.

Featured Akron, Ohio Answering Services

  • Customer Service Call CenterProviding excellent customer service can be expensive. Instead of spending your budget on infrastructure and employees, why not utilize our customer service call center? By outsourcing some of your calls to our customer service professionals, you can provide your customers with the level of support they demand without drastically increasing your costs.
  • Akron Medical Answering Service – Perfect for solo physicians and large practices alike, our medical answering service allows live operators to answer patient calls and filter them based on the criteria you put into place. Calls requiring immediate attention can be relayed to your on-call doctor or emergency contact, while non-urgent calls can be held for the office.
  • Small Business Answering Service in Akron – If you own or manage a small or midsize business, you probably don’t have the customer service resources available to large enterprises, including telephone support. With CMS call answering services for small businesses, you can be sure you’re not missing important communication from clients, vendors, and other vital partners.
  • After-Hours Answering Service – If someone contacts your business after hours and reaches an automated system, they’ll likely hang up and try another company. Instead of losing this opportunity to your competition, why not have every call answered live? By utilizing after-hours telephone answering from CMS, you can have your calls answered whenever you are out of the office, ensuring a live person greets every customer.
  • Virtual Receptionist – You’re a busy entrepreneur with a lot on your plate. The last thing you need is to worry about answering the phones all day long. We know you’re passionate about your business and want to help you succeed. That’s why we offer professional live virtual receptionists available 24/7 to answer your calls, schedule appointments, and handle routine phone tasks on your behalf. All you have to do is relax and focus on what you do best – running your business!

Continental Message Solution is one of the country’s top providers of outsourced communication services, serving thousands of clients in various industries. From a small office virtual assistant service to a large corporate call center, CMS has the technology and experience needed to develop your communication solutions.

Overflow Support for Busy Periods

Eliminate repeat calls with our overflow Akron call center services. Our Akron call center agents can provide information about office hours, holiday schedules, events, and more when you are unavailable or are receiving a large number of calls. Is your company losing business due to lost or missed calls? CMS has a solution for that. Don’t hire additional staff to take your calls. Continental Message Solution’s Akron call center provides professional answering services to fit your business’s needs. Employing our Akron call center service will allow your employees to focus on essential tasks, making your business more efficient. CMS will take your calls and deliver them to you as a page, phone call, fax, text message, and more, allowing you to attack tasks as needed.

24-Hour Call Center Availability

Businesses with after-hours accessibility are the market leaders in the service industry. Our after-hours Akron call center services will make your business available around the clock, increasing your potential for higher profits. Every business can use an after-hours answering service to allow more flexibility in their business hours to meet client or customer needs. An after-hours Akron answering service can take urgent messages for your company and relay them immediately to you or take a message and send it to you when your office re-opens, depending on your specific criteria.

Call center services. Request a Quote!

Businesses of all shapes and sizes can benefit from our 24-hour Akron call center. Constant availability not only builds goodwill amongst customers, who appreciate being able to reach a live person 24 hours a day, but it also increases revenue potential. Instead of only accepting new business during a small window each day, your business can be open 24-7, ready to take on new opportunities whenever they arise.

Contact Us Today to Learn More

At CMS, we treat your customers as our own. Our highly trained call center agents are an extension of your business, handling calls as if they were in your office. In addition, our Akron answering services are 100% customizable and can be designed specifically for your organization. With over 40 years of experience working with clients across the country, we’ve developed call center solutions for businesses of all shapes and sizes and consistently exceed our customers’ expectations.

Akron Answering Service & 24/7 Call CenterIf you are considering a call center or live telephone answering service for your Akron area business, please contact us online for a no-obligation quote or at 1-800-369-8908.

If you’re from Fairlawn, Barberton, Cuyahoga Falls, Stow, Tallmadge, Silver Lake, Mogadore, or any other area near Akron, Ohio, you’ve found the right place for premier contact center solutions.

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