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If you are looking for a professional Akron call center or telephone Akron answering service serving your area, you’ve found the right place. Our advanced technology and superior level of customer support allow us to provide our award-winning call center services to clients anywhere in the world.

For more details on the industries we serve and communication services we offer, please explore the tabs below:

Continental Message Solution is one of the top providers of outsourced communication services in the country, serving thousands of clients in a wide variety of industries. From a small office virtual assistant service to a large corporate call center, CMS has the technology and experience needed to develop your communication solutions.


Akron call center services

Eliminate repeat calls with our overflow Akron call center services. Our Akron call center agents can provide information about office hours, holiday schedules, events and more when you are unavailable or are receiving a large amount of calls. Is your company losing business due to lost or missed calls? CMS has a solution for that. Don’t hire addition staff to take your calls, Continental Message Solution’s Akron call center provides professional answering services to fit your businesses needs. Employing our Akron call center service will allow your employees to focus on important task, making your business more efficient. CMS will take your calls and deliver them to you as a page, phone call, fax, text message and more allowing you to attack task as needed.

Businesses with after hours accessibility are the market leaders in the service industry. Our after hours Akron call center services will make your business available 24 hours increasing your potential for high profits. Every business can use an after hours answering service to allow more flexibility in their business hours to meet client or customer needs. An after hours Akron answering service can take urgent messages for your company and relay them immediately to you or take a message and send it to you when your office re-opens, depending on your specific criteria. 

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Businesses of all shapes and sizes can benefit from our 24 hour Akron call center. Constant availability not only builds goodwill amongst customers, who appreciate being able to reach a live person 24 hours a day, it also increases revenue potential. Instead of only accepting new business during a small window of time each day, your business can be open 24-7, ready to take on new opportunities whenever they may arise.

At CMS, we treat your customers as our own. Our highly trained call center agents act as an extension of your business, handling calls as if they were in your office. Our Akron answering services are 100% customizable and can be designed specifically for your organization. With over 40 years of experience working with clients across the country, we’ve developed call center solutions for businesses of all shapes and sizes and consistently exceed our customers’ expectations.

Akron Answering Service & 24/7 Call CenterIf you are considering a call center or live telephone answering service for your Akron area business, please contact us anytime online for a no obligation quote or 1-800-369-8908.

If you’re from Fairlawn, Barberton, Cuyahoga Falls, Stow, Tallmadge, Silver Lake, Mogadore or any other area near Akron, Ohio, you’ve found the right place for premier contact center solutions.