For information on the answering and call center services we provide in the Athens, Ohio area, explore the links below:
At CMS, we treat your customers as our own. Our highly trained agents act as an extension of your business, handling calls as if they were in your office. Our Athens answering services are 100% customizable and can be designed specifically for your organization. With over 50 years of experience working with clients across the country, we’ve developed call center solutions for businesses of all shapes and sizes and consistently exceed our customers’ expectations.
Call center Athens, Ohio
In this highly competitive economy, customer retention is vital to your company’s longevity. It is more cost-effective to retain current customers than to acquire new ones. Customers are more likely to explain their issues to a live person than an answering machine, and a customer service call center provides the most cost-effective solution. The Athens call center services we provide are unlike any other call center services you will find today. You choose when to forward your telephone lines to us allowing you the option to use us during times of high call volume with our overflow Athens call center, as an after-hours Athens call center or we can answer your calls 24-7 with our 24 hour Athens call center. Urgent messages can be sent immediately via text message, page, email, fax, or a direct call to the appropriate personnel. To ensure each issue is handled in the quickest time frame, each call will continue to be dispatched until someone is reached. Keep your customers satisfied by providing professional customer service 24/7.
Eliminate repeat calls with our overflow call center services. Our Athens call center agents can provide information about office hours, holiday schedules, events, and more when you are unavailable or are receiving a large number of calls. Is your company losing business due to lost or missed calls? CMS has a solution for that. Don’t hire additional staff to take your calls, Continental Message Solution’s Athens call center provides professional answering services to fit your business’s needs. Employing our overflow call center will allow your employees to focus on the important tasks, making your business more efficient. CMS will take your calls and deliver them to you by page, phone call, fax, text message, and more allowing you to attack tasks as needed.
Businesses with after-hours accessibility are the market leaders in the service industry. Our after-hours call center services will make your business available 24 hours increasing your potential for high profits. Every business can use an after-hours call center to allow more flexibility in their business hours to meet client or customer needs. An after-hours answering service can take urgent messages for your company and relay them immediately to you or take a message and send it to you when your office re-opens, depending on your specific criteria.
Businesses of all shapes and sizes can benefit from our 24-hour call center. Constant availability not only builds goodwill amongst customers, who appreciate being able to reach a live person 24 hours a day, it also increases revenue potential. Instead of only accepting new business during a small window of time each day, your business can be open 24-7, ready to take on new opportunities whenever they may arise.
While cost savings are a major benefit associated with business process outsourcing, the speed and flexibility gained are equally important. Many tasks that you perform manually in your office can be automated or improved using our Athens call center technology. Improvements like these speed up your response time and ensure that your customers always receive the highest level of service. In addition, utilizing our BPO call center services allows your employees to re-focus on your core business.
If you’re considering a telephone answering service or call center for your Athens area business, we would love to speak with you. You can request a no-obligation quote anytime online or call 1-800-369-8908 to speak with a representative.
For more information on our Athens, Ohio answering services and a no-obligation quote, contact CMS anytime online or call 800.369.8908.