Athens, Ohio Answering Service and 24-Hour Call Center Company

Are you searching for an Athens call center or Athens answering service? Then, you’ve come to the right place. Our expert staff and superior technology allow us to provide call center services to customers worldwide. From small business answering services to large corporate hotlines, we have the knowledge and experience to manage your communication needs.

For information on the answering and call center services we provide in the Athens, Ohio, area, explore the links below:

CMS is a leading live answering service and call center vendor proudly serving Athens, Ohio. Available 24 hours a day, our Athens answering service provides professional staff to answer and handle calls per your instructions.

Answering Your Calls 24/7

You’re too busy to answer your phone, but you don’t want to miss any potential customers.

It’s tough enough trying to run a business without having to worry about missed calls and unanswered messages. Not only do you lose out on potential business, but your customers start to feel ignored.

Athens phone answering services can help take your calls so that you never miss an important one. With our live telephone answering, message-taking, and call center services, you can focus on what’s important – running your business!

Customer Service Outsourcing Made Easy

Setting up a call center is easier than you think. Working with CMS means you don’t have to worry about training staff, configuring new technology, or diverting resources from vital projects. 

We provide complete call center solutions at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Athens or dealing with the stress of outsourcing to a foreign company, we handle all your call center needs in the USA. We work as the voice of your business and deliver a wide range of custom call center solutions.

Answering Services Save You Money

Maintaining an internal answering service can be an expensive distraction. With our Athens answering service, we handle the training and staffing, and our agents only bill your account while actively answering on your behalf. As a result, you can prevent unnecessary headaches and increase profitability by eliminating the cost of hiring additional staff.

Custom Call Center Solutions

When maintaining a call center on behalf of your company, our goal is to function as an extension of your business. Therefore, every aspect is designed to mirror your existing operation, from how we present ourselves to the steps we take to resolve them. This seamless integration results in a consistent customer experience and ensures they always receive the level of service they expect.

Featured Athens Telephone Answering Services

• Customer Service Outsourcing – You can achieve better customer support without exceeding your budget. By utilizing our call center to provide support on your behalf, you can keep your customers happy and avoid the expense of managing an internal call center. Our highly trained customer service agents work diligently as an extension of your organization and ensure each call to your business is pleasant and productive. Customer service outsourcing from CMS provides professional staff to handle customer service calls on your behalf. Instead of running an internal customer service department, you can take advantage of our resources and provide excellent service for a fraction of the cost. Our customer service representatives receive rigorous training and are skilled at working as an extension of your business.
• Athens Medical Answering Service – Serving medical offices of all sizes and across every specialty, from pediatricians to oncologists, our medical answering service provides friendly receptionists to answer and dispatch calls based on your specifications. Available around the clock, our medical answering service can be utilized after hours, during the day, or whenever your office needs coverage.
• Small Business Answering Service in Athens – Our answering service for small businesses is friendly and flexible for small businesses looking to project a professional image. Small companies can’t always afford to hire employees or dedicated receptionists; with our answering service, they don’t have to. Instead, our staff works on their behalf, answering calls in the name of their business and working as an extension of their office.
• After-Hours Answering Service – What happens to your telephone calls when your office is closed? Are you sending them to voicemail? If so, you could be losing business. Our after-hours answering service ensures that every call made to your company after hours gets answered. When customers can reach a natural person, they’ll be confident their issue is being dealt with and feel less inclined to call someone else.
• Virtual Receptionist – With CMS virtual receptionists working for you 24/7, you’ll never have to worry about missing an important call again. Our live agents can always answer your customer’s questions and concerns. Plus, we provide a wide range of messaging options so that you can stay connected with customers no matter where you are.

At CMS, we treat your customers as our own. Our highly trained agents are an extension of your business, handling calls as if they were in your office. In addition, our Athens answering services are 100% customizable and can be designed specifically for your organization. With over 50 years of experience working with clients across the country, we’ve developed call center solutions for businesses of all shapes and sizes and consistently exceed our customers’ expectations.

Retain Customers and Improve Operations

Customer retention is vital to your company’s longevity in this highly competitive economy. It is more cost-effective to retain current customers than to acquire new ones. Customers are more likely to explain their issues to a live person than an answering machine, and a customer service call center provides the most cost-effective solution.

The Athens call center services we provide are unlike any other ones you will find today. You choose when to forward your telephone lines to us, allowing you to use us during times of high call volume with our overflow services, after-hours, or 24-7. Urgent messages can be sent immediately via text, page, email, fax, or a direct call to the appropriate personnel. To ensure each issue is handled quickly, each call will continue to be dispatched until someone is reached. Keep your customers satisfied by providing professional customer service 24/7.

Overflow Support for Busy Periods

Eliminate repeat calls with our overflow call center services. Our Athens call center agents can provide information about office hours, holiday schedules, events, and more when you are unavailable or are receiving a large number of calls. Is your company losing business due to lost or missed calls? CMS has a solution for that. Don’t hire additional staff to take your calls. Continental Message Solution’s Athens call center provides professional answering services to fit your business’s needs. Employing our overflow call center will allow your employees to focus on essential tasks, making your business more efficient. CMS will take your calls and deliver them to you by page, phone call, fax, text message, and more, allowing you to attack tasks as needed.

24-Hour Akron Call Center Services

Businesses with after-hours accessibility are the market leaders in the service industry. Our after-hours call center services will make your business available around the clock, increasing your potential for high profits. Every business can use an after-hours call center to allow more flexibility in their business hours to meet client or customer needs. An after-hours answering service can take urgent messages for your company and relay them immediately to you or take a message and send it to you when your office re-opens, depending on your specific criteria.

Businesses of all shapes and sizes can benefit from our 24-hour call center. Constant availability not only builds goodwill amongst customers, who appreciate being able to reach a live person 24 hours a day, but it also increases revenue potential. Instead of only accepting new business during a small window each day, your business can be open 24-7, ready to take on new opportunities whenever they arise.

Call Center Outsourcing Benefits

While cost savings are a significant benefit associated with business process outsourcing, the speed and flexibility gained are equally important. Many tasks you perform manually in your office can be automated or improved using our Athens call center technology. Improvements like these speed up your response time and ensure that your customers always receive the highest level of service. In addition, utilizing our BPO call center services allows your employees to re-focus on your core business.

Contact Us Today to Learn More

If you’re considering a telephone answering service or call center for your Athens area business, we would love to speak with you. You can request a no-obligation quote online or call 1-800-369-8908 to speak with a representative.

If you’re from Columbus, Lancaster, Newark, Grove City, Cleveland, or any other city near Athens, Ohio, you’ve found the right spot for top-tier call center solutions.