Are you searching for a reliable Cincinnati call center or Cincinnati answering service? Then, you’ve found the right place!

Our advanced technology and superior level of customer service allow us to provide award-winning communication services to clients anywhere in the world.

For more details on the industries we serve and the Cincinnati call center services we provide, please explore the tabs below:

CMS is a leading phone answering service and call center outsourcing vendor proudly serving Cincinnati, Ohio. Available 24/7, our Cincinnati answering service provides professional personnel to answer and handle calls per your instructions.

Answering Your Calls 24 Hours a Day

You’re too busy to answer your phone, but you don’t want to miss any potential customers.

Missed calls cost businesses money – a lot of money. It’s been estimated that companies lose $62 billion per year in revenue from missed calls.

Our answering service in Cincinnati can help. We offer professional telephone answering and customer service solutions to ensure you never miss another call again. With our live answering service, your calls will be answered by a natural person 24/7, 365 days a year. Plus, we offer call center services that can help take care of all your customer service needs.

Call Center Outsourcing Made Easy

Setting up a call center is easier than you think. Working with CMS means you don’t have to worry about training staff, setting up equipment, or diverting resources from vital projects. 

We provide complete call center solutions at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Cincinnati or dealing with the frustration of outsourcing to a foreign company, we handle all your call center needs in the USA. We work as the voice of your business and deliver a wide range of custom call center solutions.

Answering Services Save You Money

An hourly secretary is paid regardless of whether they are talking on the phone. Our answering service in Cincinnati provides a more cost-effective solution, allowing you to pay only for the time spent answering your calls. Available in affordable packages, our live answering service makes it easy for Cincinnati businesses to maintain a professional phone presence.

Personalized to Meet Your Needs

When maintaining a call center on behalf of your company, we aim to function as an extension of your business. Therefore, everything is designed to mirror your existing operation, from how we present ourselves to the processes we follow to resolve them. This seamless integration produces a consistent experience for your customers and ensures they always receive the level of service they expect.

Featured Cincinnati Answering Services

  • Customer Service OutsourcingYou can deliver superior customer support without breaking the bank. By utilizing our call center to provide support on your behalf, you can keep your customers happy and avoid the expense of running an internal call center. Our highly skilled customer service representatives work diligently as an extension of your organization and ensure each call made to your business is a pleasant one. Customer service outsourcing from CMS provides friendly staff to answer customer service inquiries on your behalf. Instead of running an internal customer service department, you can take advantage of our resources and provide superior service at a fraction of the cost. All our customer service representatives undergo intense training and are skilled at working as an extension of your business.
  • Cincinnati Medical Answering Service – Serving the healthcare community for nearly five decades, we are an experienced and trusted provider of medical answering services. Utilized by small physician practices and large hospital networks, our medical answering service gives offices the trained personnel they need to take calls around the clock.
  • Small Business Answering Service in Cincinnati – If you own or manage a small or midsize business, you probably don’t have the customer support resources available to large enterprises, including telephone support. With CMS call answering services for small businesses, you can be sure you’re not missing important communication from clients, vendors, and other vital partners.
  • After-Hours Answering Service – Modern consumers expect to reach companies 24 hours a day, not just during business hours. If your company isn’t available to take on new business after hours, you’re likely losing customers to the competition. Instead of losing these opportunities, our after-hours answering service provides you with trained personnel to answer calls whenever your office is unavailable. Simply forward your lines to our answering service, and we’ll answer on your behalf.
  • Virtual Receptionist – CMS virtual receptionist services provide live call answering services, so you never miss another call again. Instead, you can focus on the more essential aspects of your business while our virtual receptionists field customer inquiries. All messages will be sent directly to your email or phone, so you can stay connected with customers even when you’re not in the office.

Cincinnati Answering Service & 24/7 Call CenterContinental Message Solution is one of the country’s top providers of domestic telecommunication services, serving thousands of clients across every industry. From after-hours emergency answering to 24/7 virtual receptionist services, CMS has the technology and experience to manage your call center needs.

Overflow Answering for Busy Periods

Eliminate repeat calls with our Cincinnati overflow answering services. Our call center agents can provide information about office hours, holiday schedules, events, and more when you are unavailable or are receiving a large number of calls. Is your company losing business due to lost or missed calls? CMS has a solution for that. Don’t hire additional staff to take your calls; Continental Message Solution’s Cincinnati call center provides professional answering services to fit your business’s needs. Employing our Cincinnati call center service will allow your employees to focus on critical tasks, making your business more efficient. CMS will take your calls and deliver them to you as a page, phone call, fax, text message, and more, allowing you to attack tasks as needed.

Cincinnati After-Hours Answering Service

Businesses with after-hours accessibility are the market leaders in the service industry. Our after-hours Cincinnati call answering services will make your business available around the clock, increasing your potential for high profits. Every business can use an after-hours answering service to allow more flexibility in their business hours to meet client or customer needs. Depending on your specific criteria, an after-hours answering service can take urgent messages for your company and relay them immediately or send them to you when your office re-opens.

Businesses of all shapes and sizes can benefit from our 24-hour Cincinnati call center. Constant availability not only builds goodwill amongst customers, who appreciate being able to reach a live person 24 hours a day, but it also increases revenue potential. Instead of only accepting new business during a small window each day, your business can be open 24-7, ready to take on new opportunities whenever they arise.

Contact Us Today to Learn More

At CMS, we treat your customers as our own. Our highly trained call center agents are an extension of your business, handling calls as if they were in your office. In addition, our Cincinnati answering services are 100% customizable and can be designed specifically for your organization. With over 50 years of experience working with clients across the country, we’ve developed call center solutions for businesses of all shapes and sizes and consistently exceed our customers’ expectations.

If you’re considering employing a call center or live telephone answering service for your Cincinnati area business, please contact us online for a no-obligation quote or call a team member at 1-800-369-8908.

If you’re from Addyston, Anderson Township, Blue Ash, Cheviot, Cleves, Covedale, Delhi, Deer Park, Fairfield, Indian Hill, Mason, Montgomery, North College Hill, Norwood, Reading, Sharonville, Silverton, Springdale, St. Bernard, West Chester, Wyoming or any other city near Cincinnati, Ohio, you’ve found the right place for premier call center services.

Home >> Call Centers >> Ohio Call Center >> Cincinnati Call Center