If you’re looking for an experienced Cleveland call center or Cleveland answering service with a commitment to quality, you’ve found the right place. Our advanced technology and top-notch customer support allow us to provide award-winning communication services to clients worldwide.

For more details on the industries we serve and Cleveland answering services we provide, please explore the tabs below:

Cleveland, Ohio

Our Cleveland telephone answering service and virtual receptionist solutions provide you with skilled operators who are available 24 hours a day to field your calls and handle them per your instructions. And unlike hiring employees, we’re only paid while actively taking calls on your behalf.

Answering Your Calls 24 Hours a Day

You’re too busy to answer your phone, but you don’t want to miss any potential customers.

Missed calls mean missed opportunities. Not being able to answer the phone means losing customers, leads, and sales.

Cleveland call answering services can help take your calls so that you never miss an important one. With our live telephone answering, message-taking, and call center services, you can focus on what’s important – running your business!

Cleveland Customer Service Outsourcing

Finding a solution to your call needs is simpler than you think. Working with CMS means you don’t have to worry about hiring employees, configuring new technology, or taking resources from more pressing projects. 

We offer complete call center solutions at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Cleveland or dealing with the frustration of outsourcing to a foreign company, we handle all your call center needs in the USA. We work as your organization’s voice and deliver a wide range of custom call center solutions.

Cost-Effective Phone Answering Services

Staffing an internal answering service can be an expensive distraction. With Cleveland phone answering services from CMS, we handle the training and staffing, and our agents only bill your account while actively working on your behalf. As a result, you can prevent unnecessary headaches and increase profitability by eliminating the cost of hiring additional employees.

An Extension of Your Business

At CMS, there’s no such thing as a standard call center setup. All of our solutions are built from scratch. If you have an online CRM system, we can upload data directly and save countless hours of data entry. If you have daytime staff qualifying inbound leads, our after-hours team can replicate their process and interact with the same web-based software. Regardless of how you are doing things internally, our Cleveland call center solutions can be used to support and enhance your efforts.

Featured Cleveland Phone Answering Services

  • Customer Service OutsourcingCMS customer service outsourcing provides businesses with professional personnel to handle their call volume. By paying our customer service call center only for the time spent helping your callers, you can limit your expenses without sacrificing service quality. Staffed by highly trained representatives well versed in customer service standards, our outsourcing solutions provide the quality you require at a price you can afford.
  • Cleveland Medical Answering Service – Our medical answering service allows physicians and medical practices to remain available to their patients 24-7. Every call is handled per your instructions and answered by a friendly live operator. Fully HIPAA compliant, our answering service for medical offices is trusted by healthcare professionals nationwide.
  • Small Business Answering Service in Cleveland – Our answering service for small businesses is friendly and flexible, made for small businesses wanting to project a professional image. Small companies can’t always afford to hire employees or dedicated receptionists; with our answering service, they don’t have to. Instead, our staff works on their behalf, answering live in the name of their company and functioning as a direct extension of their office.
  • After-Hours Answering Service – Customers might try to reach you after your office closes. Instead of relying on voicemail and potentially losing customers to competitors, after-hours answering service from CMS allows you to answer every call live. In addition, our after-hours phone service can take messages, dispatch technicians, answer questions, and perform other tasks typically handled during office hours.
  • Virtual Receptionist – CMS virtual receptionist services provide live call answering services, so you never miss another call again. Instead, you can focus on the more essential aspects of your business while our virtual receptionists field customer inquiries. All messages will be sent directly to your email or phone, so you can stay connected with customers even when you’re not in the office.

Continental Message Solution (CMS) is one of the country’s top providers of outsourced telecommunication services, serving thousands of clients across every industry. From after-hours telephone answering to business process outsourcing, CMS has the technology and knowledge required to develop your communication solutions.

Overflow Support for Busy Periods

Eliminate repeat calls with our overflow Cleveland call center services. Our Cleveland call center agents can provide information about office hours, holiday schedules, events, and more when you are unavailable or are receiving a large number of calls. Is your company losing business due to lost or missed calls? CMS has a solution for that. Don’t hire additional staff to take your calls. Continental Message Solution’s Cleveland call center provides professional answering services to fit your business’s needs. Employing our Cleveland call center service will allow your employees to focus on essential tasks, making your business more efficient. CMS will take your calls and deliver them to you by page, phone call, fax, text message, and more, allowing you to attack tasks as needed.

Cleveland After-Hours Answering Service

Businesses with after-hours accessibility are the market leaders in the service industry. Our after-hours Cleveland answering services will make your business available around the clock, increasing your potential for high profits. Every business can use an after-hours answering service to allow more flexibility in their business hours to meet client or customer needs. An after-hours Cleveland answering service can take urgent messages for your company and relay them immediately or take a note and send it to you when your office re-opens, depending on your specific criteria.

Call center services. Request a Quote!

Businesses of all shapes and sizes can benefit from our 24-hour Cleveland call center. Constant availability not only builds goodwill amongst customers, who appreciate being able to reach a live person 24 hours a day, but it also increases revenue potential. Instead of only accepting new business during a small window each day, your business can be open 24-7, ready to take on new opportunities whenever they arise.

Contact Us Today to Learn More

At CMS, we treat your customers as our own. Our highly trained call center agents are an extension of your business, handling calls as if they were in your office. In addition, our Cleveland answering services are 100% customizable and can be designed specifically for your organization. With over 40 years of experience working with clients across the country, we’ve developed call center solutions for businesses of all shapes and sizes and consistently exceed our customers’ expectations.

If you’re thinking about setting up a telephone answering service or call center for your Cleveland area business, please contact us online or call a representative at 1-800-369-8908 for a no-obligation quote.

If you’re from Bedford, Bedford Heights, Brook Park, Brooklyn, Cleveland Heights, Cuyahoga Heights, East Cleveland, Euclid, Fairview Park, Garfield Heights, Lakewood, Maple Heights, Parma, Shaker Heights, South Euclid, University Heights, Warrensville Heights, or any other city near Cleveland, Ohio, you’ve found the right spot for premier call center solutions.

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