Look no further if you need a dependable, professional Dayton call center or Dayton answering service. Headquartered in Ohio and recognized as an industry leader, CMS has provided telephone answering and call center services for over 50 years. Coupled with a problem-solving approach, our unwavering commitment to quality sets us apart from our competition.

For industry-specific solutions and descriptions of the call center services we provide in Dayton, Ohio, please explore the tabs below:

Our Dayton live answering service and call center outsourcing solutions provide skilled agents available 24 hours a day to field your calls and handle them per your instructions. And unlike hiring employees, we’re only paid while actively taking calls on your behalf.

There To Take Your Calls, 24/7

You’re too busy to answer your phone, but you don’t want to miss any potential customers.

Missed calls mean missed opportunities. Not being able to answer the phone means losing customers, leads, and sales.

Our call center in Dayton can help. We offer professional telephone answering and customer service outsourcing to ensure you never miss another call again. With our live answering service, your calls will be answered by a natural person 24/7, 365 days a year. Plus, we offer call center services that can help take care of all your customer service needs.

Call Center Outsourcing Made Easy

Finding a solution to your call needs is simpler than you think. Working with CMS means you don’t have to worry about hiring employees, configuring new technology, or diverting resources from vital projects. 

We provide a fully managed call center experience at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Dayton or dealing with the stress of outsourcing to a foreign company, we handle all your call center needs in the United States. We work as your organization’s voice and deliver a wide range of personalized call center solutions.

Increase Profits by Reducing Costs

Our Dayton call answering service is an inexpensive alternative to handling your calls in-house. Hiring personnel to cover your telephone answering needs means paying for idle time and dealing with employee headaches. At CMS, we handle all personnel management and only bill you for the time we spend fielding your calls.

An Extension of Your Business

At CMS, there’s no such thing as a standard call center setup. All of our solutions are built from scratch. If you have a cloud-based application, we can upload data directly and save countless hours of data entry. If you have daytime staff qualifying inbound leads, our after-hours call center can reproduce their script and interact with the same web-based software. However you are doing things internally, our Dayton call center solutions can be used to support and enhance your efforts.

Featured Dayton Telephone Answering Services

  • Customer Service OutsourcingOutsourcing customer service to CMS provides businesses with the skilled staff needed to handle their call volume. By paying our customer service call center only for the time spent helping your callers, you can limit your costs without impacting your service quality. Staffed by highly trained representatives well versed in customer service standards, our outsourcing solutions provide the quality you require at a price you can afford.
  • Dayton Medical Answering Service – Serving medical offices of all sizes and across every specialty, from solo physicians to oncologists, our medical answering service provides courteous receptionists to answer and dispatch calls based on your specifications. Available around the clock, our medical answering service can be utilized after hours, during the day, or whenever your office needs coverage.
  • Small Business Answering Service in Dayton – While large companies have the capital to invest in full-time customer service staff, most small businesses do not, placing them at a disadvantage. With our Dayton small business answering service, courteous live operators answer calls for a fraction of what it would cost to hire an employee. Better yet, we provide trained customer service agents who can help improve relationships and enhance customer satisfaction.
  • After-Hours Answering Service – You’re great at what you do, but who answers the phone when the office is closed? Finding someone to answer the phone after hours is not always easy or cost-effective. If you don’t have an answering service, your calls may go unanswered or, worse – to voicemail. This can lead to unhappy customers and lost business. After-hours virtual receptionist services from CMS give you the professional call coverage you need after hours. Our system can handle each call according to your requirements and forward messages via email or text. Our agents can answer these questions, schedule new appointments, and more – all while professionally representing your company.
  • Virtual Receptionist – Our live virtual receptionists take incoming calls and respond to inquiries as if they were in your office, as an extension of your business. With several virtual receptionists available, you’ll always have someone attending to calls for your business. This frees you and your employees to work on critical tasks crucial to your company’s success and bottom line without worrying whether routine calls and customer service inquiries are being addressed.
Serving clients in every imaginable industry, CMS has live-answering solutions for businesses of all shapes and sizes. Our Dayton answering services are 100% customizable and designed to fit your organization’s needs. CMS has you covered whether you need assistance dispatching calls after-hours, a backup call center for emergencies, or something in between.

Dayton Overflow Call Answering

Eliminate repeat calls with our overflow Dayton call center services. Our Dayton call center agents can provide information about office hours, holiday schedules, events, and more when you are unavailable or are receiving a large number of calls. Is your company losing business due to lost or missed calls? CMS has a solution for that. Don’t hire additional staff to take your calls; Continental Message Solution’s Dayton call center provides professional answering services to fit your business’s needs. Employing our Dayton call center service will allow your employees to focus on essential tasks, making your business more efficient.

Dayton After-Hours Answering Service

Businesses with after-hours accessibility are the market leaders in the service industry. Our after-hours Dayton answering services will make your business available around the clock, increasing your potential for higher profits. Every business can use an after-hours answering service to allow more flexibility in their business hours to meet client or customer needs. An after-hours Dayton answering service can take urgent messages for your company and relay them immediately to you or take a note and send it to you when your office re-opens, depending on your specific criteria.

Businesses of all shapes and sizes can benefit from our 24-hour Dayton call center. Constant availability not only builds goodwill amongst customers, who appreciate being able to reach a live person 24 hours a day, but it also increases revenue potential. In addition, instead of only accepting new business during a small window each day, your business can be open 24-7, ready to take on new opportunities whenever they arise.

Contact Us Today to Learn More

At CMS, we treat your customers as our own. Our highly trained call center agents are an extension of your business, handling calls as if they were in your office. In addition, our Dayton answering services are 100% customizable and can be designed specifically for your organization. With over 50 years of experience working with clients across the country, we’ve developed call center solutions for businesses of all shapes and sizes and consistently exceed our customers’ expectations.

To learn more about our Dayton answering services and Dayton call center services, please contact us online or call a representative at 1-800-369-8908 for a no-obligation quote.

If you’re from Cincinnati, Columbus, London, or any other city near Dayton, Ohio, you’ve found the right site for professional contact center solutions.

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