Are you searching for a Toledo answering service or a Toledo call center? Then, you’ve come to the right place!

Based in Ohio, Our expert staff and superior technology allow us to provide call center services to customers worldwide. From small business answering services to large corporate hotlines, we have the knowledge and experience to manage your communication needs.

For information on the answering and call center services we provide in the Toledo, Ohio, area, explore the links below:

Are you tired of losing new customers after hours or spending money on excess staff? We’re here to help. In business for nearly five decades, we’re a leading provider of Toledo live answering services and call center services, available 24 hours a day to handle your calls and work as an extension of your organization.

Your 24/7 Answering Service Partner

You’re too busy to answer your phone, but you don’t want to miss any potential customers.

Not being able to answer the phone means losing customers, leads, and sales. Missed calls mean missed opportunities.

Our answering service in Toledo, Ohio, can help take your calls so that you never miss an important one. With our live telephone answering, message-taking, and call center services, you can focus on what’s important – running your business!

Toledo Call Center Outsourcing Made Easy

Setting up a call center is easier than you think. Working with CMS means you don’t have to worry about hiring employees, configuring new technology, or diverting resources from vital projects. 

We offer complete call center solutions at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Toledo or dealing with the stress of outsourcing to a foreign company, we handle all your call center needs in the USA. We work as your organization’s voice and deliver a wide range of custom call center solutions.

Answering Services Save You Money

Hiring staff to cover your telephone answering needs means paying for idle time and dealing with employee headaches. Instead, our Toledo call answering service is an inexpensive alternative to handling your calls in-house. At CMS, we deal with all personnel management and only bill you for the time we spend fielding your calls.

An Extension of Your Business

With CMS, you never have to settle for a cookie-cutter solution. We can upload data directly and save countless hours of data entry if you have a cloud-based system. If you have daytime staff qualifying inbound leads, our after-hours team can replicate their script and interface with the same web-based software. Regardless of how you are doing things internally, our Toledo call center solutions can be used to support and enhance your efforts.

Featured Toledo Telephone Answering Services

  • Customer Service OutsourcingOutsourcing to CMS is the perfect solution for businesses looking to provide professional customer service without inflating costs. When you utilize our experienced customer service staff to answer calls on your behalf, you pay only for the time you need and avoid the high cost of hiring employees. In addition, our team can help your customers place orders, resolve basic technical problems, and perform routine tasks usually managed in your office.
  • Toledo Medical Answering Service – Built for single physicians and large practices alike, our medical answering service allows live operators to answer patient calls and filter them based on the criteria you put into place. Situations requiring immediate attention can be relayed to your on-call doctor or emergency contact, while non-urgent calls can be held for the next business day.
  • Small Business Answering Service – Small business answering from CMS allows even the smallest companies to provide professional customer service. Instead of hiring unnecessary employees to handle your calls, we offer skilled operators to answer the phone and work like a receptionist in your office. By utilizing our Toledo answering services for small businesses, you can save money while projecting a polished image and improving customer satisfaction.
  • Toledo After-Hours Answering Service – Your customers may try to reach you after your office closes. Instead of relying on voicemail and potentially losing customers to competitors, after-hours answering service from CMS allows you to answer every call live. Our after-hours service can take messages, relay service calls, answer questions, and perform various other tasks typically handled by your office staff.
  • Virtual Receptionist – With CMS virtual receptionists working for you 24/7, you’ll never have to worry about missing an important call again. Our live agents can always answer your customer’s questions and concerns. Plus, we provide a wide range of messaging options so that you can stay connected with customers no matter where you are.

Contact Us Today to Learn More

At CMS, we treat your customers as our own. Our highly trained agents are an extension of your business, handling calls as if they were in your office. In addition, our Toledo answering services are 100% customizable and can be designed specifically for your organization. With over 40 years of experience working with clients across the country, we’ve developed call center solutions for businesses of all shapes and sizes and consistently exceed our customers’ expectations.

Toledo, OhioIf you’re considering a telephone answering service or call center for your Toledo area business, we would love to speak with you. You can request a no-obligation quote online or call 1-800-369-8908 to speak with a representative.

If you’re from Holland, Northwood, Oregon, Ottawa Hills, Perrysburg, Reynolds Corners, Rossford, Walbridge, Witmer-Trilby, or any other city near Toledo, Ohio, you’ve found the right spot for top-tier call center solutions.